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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Easy... may be better than RockAuto! Fast delivery great part.
Andrew ( Customer Service) representative was very knowledgeable about all my questions, I wasn't aware of my trucks bed size and also I was misinformed about the actual truck I purchased! It was a pleasure to actually speak with someone so knowledgeable. I really appreciated his time and effort in my purchase and I will definitely be ordering from American Trucks again!
Under seat storage box 921RC*******A doesn't fit my 2019 Silverado. I would like to return it and have probable made for a 2018 model.
It was good and easy to Navigate the website I love the look of the tail lights they look amazing
My order was delivered by the parts attached to each other with electrical tie. No instructions or hardware included. Very disappointed!
Michael,
Really sorry to hear how your wheel well liners arrived to you, that is definitely not the way we ship items.
I know you have returned this and have been refunded but I am emailing you to apologize for your experience.
Please contact me at extension 1257 I would like to discuss your feedback with you and make this right.
Amy
I added this throttle controller to my truck after installing the Ford Performance Tune and a catback exhaust system. It is small and tucks away nicely. The install is quick and fairly straightforward. You will certainly notice a difference in responsiveness, but in my experience it makes the acceleration "jerky" or "sticky," for lack of a better term. It is not a smooth or even power distribution. Even when set to off or "normal" mode, the timing and acceleration feels different than it should and did before I installed it. It remembers the last setting used when you turn off the vehicle, which is a nice feature, but I didn't have it on for more than 24 hours. Didn't even try race mode. As another reviewer mentioned, it's just not for me.
Scott, I am really sorry to hear that you were not happy with your new throttle controller.
Thank you for reaching out and providing honest feedback.
Please feel free to contact me if you should have any questions or if you would like to discuss your
Experience.
I would be happy to speak with you about it.
Amy
EXT 1257
My first responder status was verified but discount was not applied at checkout.The website also advertised a 20% Memorial Day discount but there wasn't a place to enter code at checkout.
Hi Scott,
I left you a voicemail about your discount, your account is set at the discount level.
This means that your discounts will automatically apply. No need to enter a code.
Please give me a call back if you have any questions.
Thank you.
Amy
EXT 1257
My first responder status was verified but discount was not applied at checkout.
Purchased LED lights from your website which was easy to navigate. Only thing is my right rear blinker connection was tough to put in. After about a week of use it started giving me the failed blinker.
Selection good, website good, prices seem high but so far worth it, shipping bad. Need next day shipping option
Thank you Billy!
That is great to hear. I'd be happy to discuss your experience with shipping if you would like.
Please feel free to contact me at extension 1257.
How do you like your phone holder? Let us know!
Amy
EXT 1257
Quick and easy to confirm fit for my truck and lots of options with reviews. My truck parts arrived fast and everything fit correctly like American Trucks said it would.
Received our running boards, very nice but when we put them on we noticed they had been dents on the sides, looked like it was from packaging. Luckily we took them off, flipped them around and the other side was fine. Easy to install.
Love American Trucks. Have bought about 10 items from them so far and have been very satisfied with all of them. No issues, great prices, amazing sales, quick delivery. They are my number 1 choice when it comes to my truck.
Great selection of products, site is easy to maneuver, and have gotten quick shipping in the past.
I was looking for storage for my truck and it was easy to enter my truck details and narrow down to a few options and then ultimately decide on the product I wanted. From choosing, selecting, paying for, shipping to receiving - it was straight forward and easy. And all the while I was getting great status updates.
This site is dangerous lol! I could spend ALOT of money here real quick! The staff are friendly and very helpful.
I noticed immediate difference driving. Don't know yet if mpg will increase.
It was easy to find the parts that I needed and was able to get a knowledgeable person on the phone to answer some questions about the ring and pinion kit. Service like that is extremely difficult to find these days. I wasn't aware that the kit came with bearings, seals, and hardware so that was a very nice surprise - saved me money and time.
You got me here with a Memorial Day sale coupon in my email. Of course when I used the code it didn't work. Realized it was for certain products. Not the whole site. Pretty deceiving. I was already going to buy the product from another company. But the process was annoying already. Even though they said there was a coupon there was not. Either way I bought it because I didn't feel like going to a different site and setting up another account.
Really sorry Randy that the coupon did not apply to your struts.
I left you a voicemail about a store credit I applied for you, hopefully that helps!
If you would like to speak with me about your experience or if you have any questions-
Please contact me at EXT 1257.
Thank you!
The part came in cheaply packed and damaged. Going to start the return process.
Hey there Julie,
Really sorry to see that your mirror was damaged in transit. You have been refunded for it including the shipping that you paid.
I left you a voicemail letting you know I issued a store credit to you today as well. Please let me know if you have any questions
Or if I can further assist you. Thank you for reaching out.
Amy
Wanted to upgrade my RAM and found everything I wanted and needed at American Trucks! Terrific selection, and matching product based on your vehicle is awesome!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi James,
I see that you have returned this for a replacement storage box. I hope this one works out for you
And if you have any issues please feel free to contact us back so we can assist you.
If you would like to discuss your experience or if you have any questions you can reach out
To me at EXT 1257. I would be happy to speak with you about your feedback.
Have a great day!
Amy