Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of American Trucks

American Trucks

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.


americantrucks.com
Paoli, Pennsylvania, United States
How would you rate American Trucks?
grey stargrey stargrey stargrey stargrey star

American Trucks Reviews Summary

The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

quality
363
This company responds to reviews on average within 6 days

Instant Feedback

47,645 reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow John F.
Unfollow John F.
Share Review
Report Review

Waited too long to find out my order will need to be reshipped after net arriving in three weeks.

Date of experience: June 4, 2024
Indiana
1 review
0 helpful votes
Follow David T.
Unfollow David T.
Share Review
Report Review

Amazing
June 14, 2024

Very easy to order and super easy to install installed in under 30 mins

Date of experience: June 4, 2024
Pennsylvania
1 review
0 helpful votes
Follow Scott J.
Unfollow Scott J.
Share Review
Report Review

Very good products
June 14, 2024

My truck cover fit perfect and my black bullet antenna was very clean looking!

Date of experience: June 4, 2024
Michigan
1 review
0 helpful votes
Follow Doug P.
Unfollow Doug P.
Share Review
Report Review

I am very satisfied with the truck bed cover. Easy to install.

Date of experience: June 4, 2024
Idaho
1 review
0 helpful votes
Follow Lindsey Y.
Unfollow Lindsey Y.
Share Review
Report Review

Everything went well, however, it was suppose to be 3 day shipping. After 10 days, the order was still processing. I had to message and the gentleman put in the order again. So it ended up taking a couple weeks to arrive. But, the item is great and all is well now!

Date of experience: June 4, 2024
Support R. — American Trucks Rep
over a year old

Hi Lindsey!

I am so glad to hear that you are happy with your Bumper, apologies for any delays in shipping.
I hope that you come back and leave feedback about it, we'd love to hear your opinion.
If you have any questions or if you would like to discuss your experience- please let me know.
Looking forward to hearing from you!

Amy
EXT 1257

Colorado
1 review
0 helpful votes
Follow Jordan B.
Unfollow Jordan B.
Share Review
Report Review

Delivery was up to speed with Amazon. Spent $200 and Got my wheel spacers in about 4 days, and O' do they look sexy baby. For anyone wondering, they come in sets of two and are even more shiny and red in person. No damage on the box or wheel spacers when being shipped. They wrap em in bubble wrap and have styrofoam pieces fitted to protect the lug nuts as well. Overall, Im satisfied with this product and there are more than enough good reviews about them riding well and improving handling (which I am excited for cause my F250 drives like a boat lol). Only thing I recommend is definitely gettin the truck aligned when getting them installed. B&L Tires installs them for only $20, and the alignment there is $130. In total, you will spend about $400, but beats dropping a grand or two on offset rims. Can't wait to put these bad boys on my truck.

Date of experience: June 4, 2024
Massachusetts
1 review
0 helpful votes
Follow hans S.
Unfollow hans S.
Share Review
Report Review

I got my parts faster then when they said I would get them. So far every time I've ordered something it's shipped and arrived quick. Every thing is exactly how the picture shows. Maybe you guys can send me some free sticker's?!?

Date of experience: June 4, 2024
Texas
1 review
0 helpful votes
Follow Matthew X.
Unfollow Matthew X.
Share Review
Report Review

We couldn't be happier with the Ranch hand bumper we ordered. Fast delivery and perfect fit.

Date of experience: June 4, 2024
Pennsylvania
2 reviews
0 helpful votes
Follow Skyler B.
Unfollow Skyler B.
Share Review
Report Review

They had the name brand product on sale cheaper than anywhere else. Shipped out extremely fast and arrived quickly as well.
Thanks!

Date of experience: June 4, 2024
Washington
1 review
0 helpful votes
Follow Shawn O.
Unfollow Shawn O.
Share Review
Report Review

Can't get any better!
June 14, 2024

I ordered the Flowmaster Delta Force Cold Air Intake for my 2014 Ford F150 with the 5.0 in hopes that I could gain some performance increase. So far I have not been disappointed in any way. Throttle response is way better, over all power is so much better, fuel mileage appears to have increased (haven't done the actual check yet as I have just been driving because of the enjoyment of how the pickup now runs). Main reasons for this particular cold air intake is price, ease of installation and no re-tune required. Very glad that I went with "American Trucks" for my purchase!

Date of experience: June 4, 2024
Maryland
1 review
0 helpful votes
Follow Jeremy W.
Unfollow Jeremy W.
Share Review
Report Review

Great Parts
June 14, 2024

I appreciate quality parts for my truck and American Truck has them in spades. Thank you

Date of experience: June 4, 2024
Texas
1 review
0 helpful votes
Follow John J.
Unfollow John J.
Share Review
Report Review

Headlight assemblies
June 14, 2024

Delivered on time, correct product, well packaged with no damage

Date of experience: June 4, 2024
Michigan
1 review
0 helpful votes
Follow Mac N.
Unfollow Mac N.
Share Review
Report Review

Fast and what I needed
June 14, 2024

Shipping was super fast and the tech I talked to help set up my truck with new new suspension and gave my truck a lift.

Date of experience: June 4, 2024
Massachusetts
1 review
0 helpful votes
Follow Jeannie K.
Unfollow Jeannie K.
Share Review
Report Review

Good profit
June 14, 2024

Had to do an exchange and the customer service was awesome and the process was seem less.

Date of experience: June 4, 2024
Virginia
1 review
0 helpful votes
Follow Austin L.
Unfollow Austin L.
Share Review
Report Review

Satisfied!
June 14, 2024

Order came quick and in good condition. Would recommend and order from again!

Date of experience: June 4, 2024
Illinois
1 review
0 helpful votes
Follow Julius G.
Unfollow Julius G.
Share Review
Report Review

X
June 14, 2024

A++++++++++++++++++++++++++++++++++++++++++++++++++

Date of experience: June 4, 2024
New Jersey
1 review
0 helpful votes
Follow Humberto V.
Unfollow Humberto V.
Share Review
Report Review

Great product
June 14, 2024

Great experience buying these products. It looks nice my truck.

Date of experience: June 4, 2024
South Carolina
1 review
0 helpful votes
Follow Tony M.
Unfollow Tony M.
Share Review
Report Review

I order everything for my trucks from AT.Great service
June 14, 2024
Updated review

I have had 3 new Silverado's and I have ordered everything for them from American Trucks.Very detailed website easy to order and always on time delivery.

Date of experience: June 4, 2024

Sun shade
June 12, 2024
Previous review

I like that you have a selection of the same products that I can choose from.Website is easy to navigate and orders are shipped and received without delays. I have ordered from y'all multiple times for several different trucks.

Date of experience: June 2, 2024
Michigan
1 review
0 helpful votes
Follow Richard E.
Unfollow Richard E.
Share Review
Report Review

Got bad advice
June 14, 2024

I talk to a representative but wound up with the wrong product for my particular application very disappointed had to be returned

Date of experience: June 4, 2024
Support R. — American Trucks Rep
over a year old

Really sorry that your mirror did not fit as expected Richard.
You have a voicemail from me. Please give me a call back if
You have any questions or if you would like to discuss your experience.
I would be happy to speak with you about it.
Have a great day.

Amy

Texas
1 review
0 helpful votes
Follow Shawn Q.
Unfollow Shawn Q.
Share Review
Report Review

Incorrect wheel spacers
June 14, 2024

Ordered 4 - 2" wheel spacers, 2 were the correct fit, 2 were not.

Date of experience: June 4, 2024
Support R. — American Trucks Rep
over a year old

Thank you for speaking with me Shawn and again, really sorry for your experience with your wheel spacers.
I am glad we were able to get replacements out to you right away.
Feel free to contact me back with any questions and that store credit that we discussed is on your account now for your use.
Have a great day!

Amy
EXT 1257