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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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User-friendly website with helpful installation support. Good value on most products.
I am completely satisfied with the helpfulness and service of your staff.
05 Chevy brake calipers are great quality and looking forward to getting them installed!
It was everything I expected except it did have instruction on how to put it on but it wasn't hard to figure out
First time buying from this company. Very easy. Called company about military discount and service rep helped set it up. Very professional. I will be buying more products from them
Went good, except my drivers mirror adjustment don't want to go up and down. Not enough to bother me, don't really want to take the mirrors back off. But for the price you should really test your product.
I am an automotive tech. I work for a dealership that installs flares regularly for customers, ans well as work out my own garage. Every set of flares I have purchased over the years have includes a self adhesive gasket. This set did not and it did not stay put without glue. Added a half day to the install. The rear flares are warped causing the bolts to scratch the paint and the give an almost dented in appearance to the flare. Amazon sells these cheaper which include the proper gasket.
Even though I had a an issue with the first two purrchases of tailights for my 2017 Ram Rebel, I purchased at American Truck. AT took good care of me. Apparently when my tail light fell out it took the adaptor harness with it,I had no idea that there was an adapter harness plugged into the the factory wiring with factory lights.We worked through it and found the Taillights that had the harness with it. They fit and look great and AT did not charge me for Returning the first two Purchases. 1000 times Better than CARID..
Awesome sound no drone and the assembly was a breeze. I give this system an A rating.
Best purchase. Made to fit! If I ever need floor mats again, I would look to them again. Highly recommend.
I ordered this product because the shipping said 1-3 days. I specifically bought through this Co so we would have running boards for our road trip. I got an email on the day it was supposed to be delivered saying it would be here in 4 more days! That is 2 days after we leave for our trip! Nearly $300 wasted! Time wasted! Not a great way to start Father's Day.
Arrived on time and perfect fit. Best online price at American Trucks!
American Truck had a wide selection to choose from. The TAC step bars I went with were easy to install and the pricing fit with what I wanted to spend.
Everything went as expected all is good so far I will let you know when I get them installed
The seat covers fit good and tight, takes about 20 minutes to put on. Fast shipping.
Package came several days early. I haven't experienced anything like it from anywhere else.
Delivery was quick, however one rack is missing a key part to secure the rack to the vehicle.
Hey Aaron,
Thank you for reaching out and really sorry about the missing piece for your roof rack.
I saw that you have already been assisted with this but I left you a voicemail to apologize for your experience
And I issued you a store credit as well. That is available on your account.
Please feel free to contact me back if you have any questions and I would be happy to speak with you.
You can reach me at EXT 1257.
Amy
After placing an order for a bed cover with a confirmation that said it would arrive the next business day, I called to check on the status. I was then told that the cost charged to my card was not enough and they needed to cancel this charge and apply a more expensive charge. After spending an hour on the phone, they charged my card for the higher amount and could not guarantee the shipping date. No urgency and no accommodations from the company. Be diligent when ordering from here.
I will say the representative I spoke with was accommodating, but he kept reaching out to his lead, which seemed like they didn't want to help.
Installation was a breeze once we figured out getting door panel loose from truck. Under the rubber piece, at the door handle is two screws that need removed. Then the exposed screws down low. Panel removal tool and it was off. Easy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks Christian for reaching out about your pocket style fender flares.
I left you voicemail, please feel free to call me back at EXT 1257.
I did not see that you have contacted us about the gasket as of yet.
I would be happy to speak with you to help make this right.
I hope to hear from you soon.
Amy