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American Trucks

4.4

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From the business

A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.


americantrucks.com
Paoli, Pennsylvania, United States
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American Trucks Reviews Summary

The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

quality
363
This company responds to reviews on average within 6 days

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47,635 reviews

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Nebraska
1 review
0 helpful votes
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Amazing exhaust
June 22, 2024

Took me less than 2 hours to install. The exhaust sounds great!

Date of experience: June 11, 2024
Arkansas
1 review
0 helpful votes
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Ford lug nuts
June 22, 2024

Found the lug nuts I was looking for. Thanks for the great customer service before and after the sale.

Date of experience: June 11, 2024
Connecticut
1 review
0 helpful votes
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Uh, yeah, ok
June 22, 2024

Overall I think the material is sturdy and it looks nice but I am very disappointed with the quality control around the accuracy of the holes for mounting hardware.

I was looking forward to these since I am not so fond of the exposed look F150s of this generation have in the rear wheel well.

First off, neither wheel well cover tucked in all the way around the arc of the wheel well opening. The way my cover is cut in that area prevents it. It just keeps popping out and is visible. I can probably take it out and trim it, and I will eventually, but I kind of expected more, and the installation struggles I had mean I will need to work up the desire to pull them out again.

The worse of it is that the holes on both wheel well covers didn't line up well with where the mounting hardware needs to go to connect to the truck or the U-clips (video on the website calls them J-clips or J-brackets but I think they are U-brackets). The driver side wasn't too bad, 3 or 4 minutes of wrestling and I got the 3 bolts in. The holes for the Christmas tree hardware were fairly well aligned.

The passenger side on the other hand required me to get out a drill and drill bit slightly smaller than the hole so I could elongate the holes to have a chance to have the bolts catch a thread. I probably elongated all three holes from 1/4" to 3/8" to allow the hardware to catch a thread and the hardware was still starting at an angle. I had to elongate the hole in the back of the wheel well in situ which was challenging because I didn't want to damage the body behind the wheel well cover. Luckily I was able to pull the wheel well cover forward a bit.

And it took much longer than the 3:44 or whatever the claim was.

Date of experience: June 11, 2024
Support R. — American Trucks Rep
over a year old

Hey there Brian!

Thank you for your first purchase with us for wheel well inner liners and for leaving feedback.
Really sorry for any difficulty you encountered during install. Please feel free to contact me if you have
Any questions or if you would like to discuss your experience. I would be happy to speak with you.
We appreciate your review.

Amy
EXT 1257

Wisconsin
1 review
0 helpful votes
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Fair review
June 22, 2024

I had trouble with order on internet so I called order in. The guy helped me with the order which was good. I am a veteran and I could not get my discount as listed. I was disappointed with that.

Date of experience: June 11, 2024
Support R. — American Trucks Rep
over a year old

Thank you for your feedback Wayne!

I tried to call you and I am sorry I missed you- Please give a call back if you would like to discuss how to apply for the military discount. Once approved every order you place under your account will automatically have it applied. No need to enter codes!
If you would like to discuss you can reach me at EXT 1257.
Have a great day!

Amy

Oregon
1 review
0 helpful votes
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Great product
June 22, 2024

This product will help my fuel mileage, looks easy to install

Date of experience: June 11, 2024
Illinois
1 review
0 helpful votes
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Fast shipping
June 22, 2024

Super fast shipping. No mistakes. Will definitely be ordering more from them in the future.

Date of experience: June 11, 2024
Illinois
1 review
0 helpful votes
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Unsatisfactory packaging
June 22, 2024

Came home to 2 of the 4 Bilstein shocks I ordered and the one box for the front was clearly ripped open during transport and makes me think the shock itself fell out at somepoint the way it was taped back together.

Date of experience: June 11, 2024
Support R. — American Trucks Rep
over a year old

Really sorry about ow your shock arrived Blaine. I see that we have refunded you for this. I left you a voicemail and issued you a store credit voucher as an apology for that.
You will see that on your account when you log in.
Please let me know if you have any questions. I would be happy to speak with you about your experience.
You can reach me at EXT 1257.

Amy

Georgia
1 review
0 helpful votes
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Wooohooooooooo
June 21, 2024

Dbdkdkcjfncnfbfjfjfjksksksjsnsbdbcvjgnfnfnfn its great

Date of experience: June 11, 2024
Kansas
1 review
0 helpful votes
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Hones
June 21, 2024

Yesterday out of 2 tries I wouldn't give you a plug nickel for your merchandise After getting home my wife cooled down called spoke to a lady in Little River Kansas Finally got what we needed to know and got the answers without any issues or big hiccups at the attitude gave us and the attitude and the rudeness so we ordered that I've sent in to replies and I haven't heard a thing back from American trucks itself except for give you a review as far as I'm concerned yesterday your review is barely one and it's mainly because of the rude staff from yesterday when we ordered Our hard cover for the bad of our truck spoke to the nicest guy no issues no hiccups no problems boom have taken care of these other 2 jerks I don't know if they want a job or work for American Trucks are not with the attitude and the rudeness they had I think they was working for another company I shouldn't have to say I'm sorry that I have to give a report like this due to your company's and your company's staff members I'm sure there's a lot to probably wouldn't save what I'm telling you they'd go elsewhere and that's what I was gonna go to sunrise trucks Matter of fact they had a better price same merchandise the things that we bought the hard tri-fold bed cover I thought I'll just do business with you Once again I was not happy at all so if this is any help Except what I'm telling you and I ask for reply twice and you can't get anything out of American trucks for Reply only if you want to place an order

Date of experience: June 11, 2024
Arkansas
1 review
0 helpful votes
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Proven Ground
June 21, 2024

Shopping experience was easy and AT provided many excellent options. Website was easy to use and purchase process was straightforward. Item arrived quickly and in good space. Item was easy to install and adjust.

Date of experience: June 11, 2024
Florida
1 review
0 helpful votes
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Item I was interested in was easy to find and explained what it was well. Shipping was a good amount of time.

Date of experience: June 11, 2024
New York
1 review
0 helpful votes
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AmericanTruck Disapointment
June 21, 2024

I think I've spent my last $2k with AT. 24hrs + since I placed 2x orders for items listed as in stock yet both orders are still listed as "processing". AT advertises quick shipping and now I can tell you're going to lump the shipment of the 2 separate orders together because you've sat on both for so long and it's going to be a week before I see any of the 3 items I ordered. There are also no actual discounts/coupon codes compared to folks like realtruck.com. A few times now AT solicits me for 10% coupons and then says I can't use them for anything I actually need. Now you just spam the $#*! out of my email and I get ZERO in return. Just silly games. Nah. Unless something radically changes, I'll be taking my business to realtruck.com and other vendors that are more honest and want to keep their customers coming back.

Date of experience: June 11, 2024
Rhode Island
1 review
0 helpful votes
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Shocks
June 21, 2024

It's very easy when you're looking for anything for your truck, Plus having a video on how to do things is awesome.

Date of experience: June 11, 2024
Florida
1 review
0 helpful votes
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Send me the wrong parts
June 21, 2024

Terrible embarrassment lost half a day at work. Send me the wrong parts.

Date of experience: June 11, 2024
Support R. — American Trucks Rep
over a year old

Hey Angel,

Thanks for reaching out about your exhaust. I tried to call you to discuss your experience and I am really sorry I missed you.
Please give me a call back at EXT 1257 if you would like to discuss your experience of if you have any questions.
I would be happy to speak with you.
Have a great day!

Amy

Washington
1 review
0 helpful votes
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PreDeflivery Review
June 21, 2024

Website was easy to navigate and get my order placed. Looking forward to delivery of my new tailgate.

Date of experience: June 11, 2024
Kansas
1 review
0 helpful votes
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Quick and easy
June 21, 2024

Quick and easy and I had the bumper within a few days and it was simple to install.

Date of experience: June 11, 2024
California
1 review
0 helpful votes
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Rhino Step Bars
June 21, 2024

I have found excellent parts for my truck, such as front lights, rear covers, etc.
Fast shipping

Date of experience: June 11, 2024
New York
1 review
0 helpful votes
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Did not receive my discount
June 21, 2024

I was promised a discount and never got it, will not shop here again

Date of experience: June 11, 2024
California
1 review
0 helpful votes
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Meh
June 21, 2024

The shipment was fast, but the kit was missing the proper nuts and lock washers.

Date of experience: June 11, 2024
Support R. — American Trucks Rep
over a year old

Hi Alex,

Really sorry that your Grille guard was missing hardware. I checked your order and I do not see that you have contacted us about this as of yet.
I have left you a voicemail and issued you a store credit voucher as an apology for that. Please give me a call back if you have any questions.
You can reach me at EXT 1257.
Have a great day!

Amy

Mississippi
2 reviews
0 helpful votes
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Brakes
June 21, 2024
Updated review

Put front brakes on the right way ears to back on pads. Broke them in now front rotors turn blue. Ck calipers all good! Put stock rotors back on a now fine. Not happy

Date of experience: June 11, 2024
Support R. — American Trucks Rep
over a year old

Thank you for reaching out Mark!
I left you a voicemail I just wanted to make sure that all your questions and concerns were addressed regarding your brake pads and rotors.
Please feel free to return my call at EXT 1257 if you have any questions.
Have a great day!

Amy


Parts have always fit well
November 20, 2023
Previous review

Parts have always fit well

Date of experience: November 20, 2023