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American Trucks

4.4

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From the business

A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.


americantrucks.com
Paoli, Pennsylvania, United States
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American Trucks Reviews Summary

The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

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This company responds to reviews on average within 6 days

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47,567 reviews

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California
1 review
0 helpful votes
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Love the look
June 26, 2024

These are the best and look great! Easy to install by yourself.

Date of experience: June 16, 2024
Massachusetts
1 review
0 helpful votes
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My Tonneau cover is supposed to fit my 2012 GMC Sierra. I don't think they sent me the wrong one, I think there was a mistake in the design. 4 of the 6 main "quick release clamps / tie downs, or whatever they are called, do not line up with areas of the truck bed rail where they will work or attach the way they are supposed to. I had to modify the two rear clamps and add short bungee cords to secure the rear end of the cover. Luckily there were two places in the right spots to attach the bungee cords. I couldn't use the 2 center clamps at all. Besides the fit problem, I don't even like the overall design or looks of the cover. Many cheaper covers are much sleeker, smoother, and much better looking. This cover looks thick, too squared off, and bulky. It's not sleek and aerodynamic looking... if you know what I mean. It's much more suitable for a work truck where looks don't matter. Another thing I don't like about the design is that there are no "channels" that attach to the bed rails like other covers use. This cover just lays on top of the bed and is held underneath by 2 twist-on clamps up front and 4 more quick-release clamps. I wasn't about to go through the trouble of returning the cover and I destroyed the box when opening. Also, if you return an item, they probably will only give you a store credit and not a refund.

Date of experience: June 16, 2024
North Carolina
1 review
0 helpful votes
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Great products and fast shipping
June 26, 2024

Parts of my order started showing the day after processing.

Date of experience: June 16, 2024
Texas
1 review
0 helpful votes
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Father's Day🙌🏻
June 26, 2024

My husband loved them! Really easy to install! They look great!

Date of experience: June 15, 2024
New York
1 review
0 helpful votes
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Purchase of fender flares
June 26, 2024

I went on line to purchase fender flares for my 2014 F150, I ran into a problem at the check out. I called the number provided and spoke with Rob on ext: 1922 he was great at putting me on the right tract and substantially guided me to an easy checkout.

Date of experience: June 15, 2024
California
1 review
0 helpful votes
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Good Products
June 25, 2024

Running boards arrived on time however the mounting brackets were missing. Website said brackets were included. We had to send pictures of the box and running boards before brackets could be sent.

Date of experience: June 15, 2024
Pennsylvania
1 review
0 helpful votes
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The best customer service!
June 25, 2024

I will be purchasing from these folks again! They are awesome to deal with! Five stars!

Date of experience: June 15, 2024
Indiana
1 review
0 helpful votes
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Every time i buy something from American Truck i have a a positive experience.

Date of experience: June 15, 2024
South Carolina
1 review
0 helpful votes
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Mirror cover
June 25, 2024

Was looking for cover for door handles. No luck had covers for mirrors

Date of experience: June 15, 2024
Missouri
1 review
0 helpful votes
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Shipping was slow
June 25, 2024

The products I ordered were great I paid for next day shipping, didn't get it, had to refund it.

Date of experience: June 15, 2024
Support R. American Trucks Rep
over a year old

C Scott,

Really sorry shipping was slow on your lights. Since they did not arrive when you expected them, we were happy to refund that expedited shipping.
Thank you for reaching out and if you should have any questions or if you would like to discuss your experience,
I can be reached at EXT 1257. I would be happy to speak with you!
Have a great day.

Amy

Tennessee
1 review
0 helpful votes
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Cigarette lighter
June 25, 2024

It was a good experience, easy access to check out.

Date of experience: June 15, 2024
Nebraska
2 reviews
0 helpful votes
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Terrible
June 25, 2024

I ordered tail lights for father's day, they sent a box of suspension parts! So I won't get the tail lights in time.(They won't send them until the carrier picks up the wrong order. I trusted them to send the right order but they won't send my lights until the package is picked up. I don't think I'll be doing business with this company

Date of experience: June 15, 2024
Michigan
1 review
0 helpful votes
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Quick and professional
June 25, 2024

Dealership quality service and speedy delivery. Excellent resolution management process

Date of experience: June 15, 2024
Indiana
1 review
0 helpful votes
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Amazing ‼
June 25, 2024

Very simple & found the true length of bed of my truck. Easy to put on my truck, while giving it a whole different look👀‼‼ I absolutely love it‼‼

Date of experience: June 15, 2024
New York
1 review
0 helpful votes
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Didn't Fit
June 25, 2024

The description stated that it fit a 3 inch exhaust, well it didn't fit my 3 inch exhaust.
The process for ordering was easy, I got the the product quickly and when I needed to return it. That process was easy as well.

Date of experience: June 15, 2024
Support R. American Trucks Rep
over a year old

Hey Brian,

Sorry that tip did not fit your exhaust. Feel free to contact me at EXT 1257 if you would like assistance locating one that would work for you,
I'd be happy to help with that or if you have any questions.
Have a great day!

Amy

Oregon
1 review
0 helpful votes
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I had a great experience. It was easy to order, fast shipping and showed up packaged well

Date of experience: June 15, 2024
Oregon
1 review
0 helpful votes
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Had to contact after 10 days waiting.
June 25, 2024
Updated review

Contacted American Truck after 10 days. Item had not shipped. So far I'm not very impressed. Will review again if order actually shows up.

Date of experience: June 15, 2024
Support R. American Trucks Rep
over a year old

Hi Phillip,

Really sorry there was a delay with your upper replacement grille. I see that it shipped to you along with your order for your exhaust tip.
Please let me know if you have any questions or if you would like to discuss your experience.
I would be happy to speak with you.
You can reach me at EXT 1257.
Have a great day!

Amy


Easy order
June 15, 2024
Previous review

Website was easy to navigate. Will add more info when order arrives.

Date of experience: June 5, 2024
Pennsylvania
1 review
0 helpful votes
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Not what I thought I was getting
June 25, 2024

The ad for this was very misleading... it showed and described it as a grille not an insert

Date of experience: June 15, 2024
Illinois
1 review
0 helpful votes
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Joe was great, he took the time to explain everything and followed during the whole process. This is the second time I purchased a tonneau cover from American Trucks each time was easy. Thanks again for your fast shipping! The cover looks great and was easy to install.

Date of experience: June 15, 2024
Kentucky
1 review
0 helpful votes
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Very bad experience
June 25, 2024

Ordered 2 items one damaged and one did not have right pieces in box.
When called to send item back pictures would not load to website. I run a shop and was told needed to take parts to FedEx to ship back you should have sent FedEx to me to pick up. Was told item would ship within 24 hours of FedEx scan and that did not happen. Have a customers truck in garage and have to wait 2 weeks to get parts a second time. Make my name look bad.

Date of experience: June 15, 2024