Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
These are the best and look great! Easy to install by yourself.
My Tonneau cover is supposed to fit my 2012 GMC Sierra. I don't think they sent me the wrong one, I think there was a mistake in the design. 4 of the 6 main "quick release clamps / tie downs, or whatever they are called, do not line up with areas of the truck bed rail where they will work or attach the way they are supposed to. I had to modify the two rear clamps and add short bungee cords to secure the rear end of the cover. Luckily there were two places in the right spots to attach the bungee cords. I couldn't use the 2 center clamps at all. Besides the fit problem, I don't even like the overall design or looks of the cover. Many cheaper covers are much sleeker, smoother, and much better looking. This cover looks thick, too squared off, and bulky. It's not sleek and aerodynamic looking... if you know what I mean. It's much more suitable for a work truck where looks don't matter. Another thing I don't like about the design is that there are no "channels" that attach to the bed rails like other covers use. This cover just lays on top of the bed and is held underneath by 2 twist-on clamps up front and 4 more quick-release clamps. I wasn't about to go through the trouble of returning the cover and I destroyed the box when opening. Also, if you return an item, they probably will only give you a store credit and not a refund.
Parts of my order started showing the day after processing.
My husband loved them! Really easy to install! They look great!
I went on line to purchase fender flares for my 2014 F150, I ran into a problem at the check out. I called the number provided and spoke with Rob on ext: 1922 he was great at putting me on the right tract and substantially guided me to an easy checkout.
Running boards arrived on time however the mounting brackets were missing. Website said brackets were included. We had to send pictures of the box and running boards before brackets could be sent.
I will be purchasing from these folks again! They are awesome to deal with! Five stars!
Every time i buy something from American Truck i have a a positive experience.
Was looking for cover for door handles. No luck had covers for mirrors
The products I ordered were great I paid for next day shipping, didn't get it, had to refund it.
I ordered tail lights for father's day, they sent a box of suspension parts! So I won't get the tail lights in time.(They won't send them until the carrier picks up the wrong order. I trusted them to send the right order but they won't send my lights until the package is picked up. I don't think I'll be doing business with this company
Dealership quality service and speedy delivery. Excellent resolution management process
The description stated that it fit a 3 inch exhaust, well it didn't fit my 3 inch exhaust.
The process for ordering was easy, I got the the product quickly and when I needed to return it. That process was easy as well.
Hey Brian,
Sorry that tip did not fit your exhaust. Feel free to contact me at EXT 1257 if you would like assistance locating one that would work for you,
I'd be happy to help with that or if you have any questions.
Have a great day!
Amy
I had a great experience. It was easy to order, fast shipping and showed up packaged well
Contacted American Truck after 10 days. Item had not shipped. So far I'm not very impressed. Will review again if order actually shows up.
Hi Phillip,
Really sorry there was a delay with your upper replacement grille. I see that it shipped to you along with your order for your exhaust tip.
Please let me know if you have any questions or if you would like to discuss your experience.
I would be happy to speak with you.
You can reach me at EXT 1257.
Have a great day!
Amy
Website was easy to navigate. Will add more info when order arrives.
The ad for this was very misleading... it showed and described it as a grille not an insert
Joe was great, he took the time to explain everything and followed during the whole process. This is the second time I purchased a tonneau cover from American Trucks each time was easy. Thanks again for your fast shipping! The cover looks great and was easy to install.
Ordered 2 items one damaged and one did not have right pieces in box.
When called to send item back pictures would not load to website. I run a shop and was told needed to take parts to FedEx to ship back you should have sent FedEx to me to pick up. Was told item would ship within 24 hours of FedEx scan and that did not happen. Have a customers truck in garage and have to wait 2 weeks to get parts a second time. Make my name look bad.
Answer: Only success story with this place is I know to NEVER ORDER FROM THEM AGAIN! That's successful!
Answer: AT has Install Connect 2 find and schedule a local shop near your location. They let you choose 3 dates and times, and if there are several different truck shops near you, you decide where and when you would like the job to be completed. I found the install price from AT is much cheaper than I could walk off the street and get a price. I know AT will make sure to choose quality shops and get it done right.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Yes, go a web search for the product you want. There are many other websites that want your business and have great customer service. American Trucks does not.


C Scott,
Really sorry shipping was slow on your lights. Since they did not arrive when you expected them, we were happy to refund that expedited shipping.
Thank you for reaching out and if you should have any questions or if you would like to discuss your experience,
I can be reached at EXT 1257. I would be happy to speak with you!
Have a great day.
Amy