On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The ones I ordered were supposed to fit a 2024 Ford f150. The holes didn't line up so I had to drill some. The protective plastic that was supposed to go between mudflap and paint was not precut
Called for guidance on which rear shocks I should purchase. Was sent three recommendations, in the form of a quote/order form. Selected the one I wanted, deleted the other two and proceeded to check out. Product arrived quickly and was exactly what I needed.
American Modified Tail Lights; Chrome Housing; Red Lens (09-14 F-150 Style side)
SKU: T*******
Taillights almost exact duplicate of original; however, the line up of the metal bolt holes in the truck with the plastic bolt studs is slightly off. I suggest making the metal holes slightly larger.
Very quick delivery. Website made ordering painless. Some written instructions included might have been helpful
The product I ordered shipped quickly and arrived in great condition. I definitely will be ordering more parts for my truck from this company.
Trying to get an update on website on status. Says eta delivery 6/11 - 6/13. There is no update at other than "order in process". Call and email and said manufacture is sending this. Again no update anywhere else. Tomorrow 6/13. And still no status update. Not sure if its coming or if there is a delay. Just hoping this rollbar comes in.
Many sections which I could section my own truck through very organized
Easy to use website and informative!
Like the info on total cost to Canada.
I ordered 4 items from American trucks and noticed one did not get delivered. This happened on a Friday so I called back on a Monday. I spoke to someone at American trucks and the quickly informed me that the item had not yet shipped and would be shipping directly from the distributor. I was then given a $20 store credit because the item was going to be delivered a little later. American trucks is no hassle and responsive. I will continue buying parts here.
Quick easy, fair priced what more could I ask for!
Great site love the install videos and easy to use. I also like the big selection and great prices.
Thank you
Have to fill out info to receive unlocked PCM and send back locked PCM from the truck...slight inconvenience but hopefully the tuner will work good when it comes in.
Easy ordering quick! Ordered at night, shipped next morning.received 2 days later.
American Trucks was great in what I needed. Shipped out within 1 day of the order. Definitely gonna use them again. Plus recommend them to all my truck buddies.
Purchased sctx4 tuner with mpt tunes. Delivered the next day, kept me up to date even though it only took 1 day!
Communication is key with me and this company does exactly that!
Everything was easy and quick, arrived on time and in good shape
Yup it fit well. I like it. Did not leak in a heavy rain. Meee so happy
On time shipping exactly as described, fit perfect and worked as it should.
American trucks is my go to spot for value and exceptional customer service. They never disappoint
Great website and customer service!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members