On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I ordered my stainless steel tailgate emblem a couple days ago and installed today. Very fast and reputable company. To personalize your truck, look no further than American Trucks.
I received what I ordered in a timely manor. The product was good quality and easy to install.
It said free Sunday delivery! Rotors came Monday and boxed were trashed, badly damaged
Great products, pricing and service. Found what I was looking for to personalize my F-150. Also the site had customer vehicles to view for more ideas.
Treat a very kindly very concerned your people person are great customer service person. It's a pleasure always working witches
The order was delayed a bit, shipper didn't divulge the reason, just got delayed in transit.
Ordering was easy. Delivery was super fast. Very pleased with entire transaction process.
Got replacement straps for my car trip carrier. Everything seems to be as advertise. Thanks for the service!
I was looking for a 2004 chevy silverado short bed matt to cover the bed. I couls find one any where because the truck being so old. (I am sorry i forgot the saleman's name) i remember he said he was 51 years old and had been selling his whole. Very nice man to talk with, he helped me fine a rubber bed liner for a 99-06 chevy. I have not received it yet but looking forward to it being what I needed. He also helped out with others ideas about finished off the other areas of the bed. Thank you.
Everything went well easy to install.
But now my engine light is on. And staying on.
I order some wheel bearing that I expected to get delivered only to find out that it either had gotten lost or was on back order. I only found out that the part was being shipped straight from the manufacturer and they didn't know when I would get it delivered. I decided to cancel the order and that that's 2-3 business days for them to sent you a confirmation of cancellation. Still awaiting refund.
Excellent quality products, great prices, best customer support
Decent experience. Guy I spoke to on the phone was very nice. Only thing was he told me that the spacers I was orders would make it to where I could have the tires mounted on my sons truck but after going to have spacers and tires installed, I was told by auto place that truck would require a lift to get the tires to work even after installing the spacers. I get it. Sometimes you don't really know without seeing the vehicle. But the guy I spoke to could have said that he really wasn't sure instead of saying that they will fit no problem... I am pleased with what I ordered either way. I still have to have the spacers even when I get the lift installed.
Fast fast shipping. Great company that truly seems to care about their customers. They won me over and I will be a returning customer.
Quick and easy. Has a lot of details about the products. Installed was very simple.
I love the sound. Definitely sounds good when you hit the gas and get going!
It's a gift for my dad. I haven't opened yet.will open on Father's Day
Exactly as advertised and very smooth and easy experience shopping and making a purchase and product arrived just as advertised and was delivered right within the time frame they gave me.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Michael,
Really sorry to hear that your brake rotors and pads came damaged. I did not see that you have contacted us about this yet on your order. I left you a voicemail and I hope you will return my call so I can help make this right for you.
You can reach me at EXT 1257.
I hope to hear from you soon.
Amy