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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I'm not a mechanic, more a DIYer than anything. I was able to install the catch cam onto the battery box one morning g. The next week, I put the hoses on. The job concerned me that I may not be able to do it well. It was a piece of cake!
Well be ordering more from here soon. Was amazed how my truck turned out. Have had a lot of compliments from friends.
Very quick shipping, extremely easy installation. Quality made parts, must have been made mid week because it wasn't a Monday morning or Friday afternoon job.
I paid extra for the two-day shipping. It still took four days to receive it.
Slow shipping missing parts that seems like I'll never get missing part not happy about that
Hey Brandon,
I apologize with the slow shipping and no communication regarding this order as to when it would ship. I do see that it was delivered by USPS on June 26th. I have issued you a $10.00 voucher to use on your next purchase it is good for 30 days. Please feel free to contact me directly with any further questions or concerns you may have at ext 1896 Allison. Hope you have a great day!
Only received half a stabilizer link kit still have not got the other half of kit so it's useless so far no customer support people been able to get other half of my kit
Looks good, pretty simple to install. Recommend having help though it's pretty heavy. Lights are really nice & bright.
The speed was surprisingly fast, tires and wheels are great. The wheels tires fit and the tires were as described. The price was really good as well.
Fast delivery and came with no missing broken parts. Easy site navigation
It was easy to find easy to order quick to get and was priced. Both my husband and my best friends and my new tail light was sexy! So good I ordered one for the other side of the truck!
Very pleased with my rear wheel well covers for my Ford F-150. Aesthetically pleasing, reasonably priced and very easy to install.
Everything arrives in good shape with quick delivery and the quality of the products I have ordered are outstanding.
The part I ordered for my ram pick up truck perfect and delivery was quick and everything arrived without any damage
I was able to find what I needed with multiple options. Ordering was simple and decent delivery times.
No complaints. Timely. Will order from AT again when needed.
I am having fun putting extras on my RAM. Running boards, seat covers, drip rails, Hood... The wife is having fun seeing how we are making our truck our way. We are looking forward to more goodies. My Friend took my catalog
Product arrived on time and in good condition but the instructions that came with it didn't help at all. The assembly instructions must have been for a previous version because there were instructions that didn't even apply because the parts wasn't there. I had to figure out how to install this to my F250 on my own.
Thank you Mike for reaching out with feedback about your wheel well storage box.
Really sorry that you had difficulty with the install. If you would like to discuss your experience
And provide more details you can contact me at EXT 1257.
I would be happy to speak with you about it.
Have a great day!
Amy
Ordered the Beans heater grid plate very high quality material. Quick delivery!
Great products that's help
You find what fits your vehicle specifications.
Put on the dark rear lights. RB20 Rhino running boards. Black GMC emblems. Changed the whole look of my truck
Ordered a whole front, back brake kit. They sent 3 out of 4 rotors, told me 1 rotor was on back order for 6 weeks. Did tell me before I paid and they took my money. Only after I got the kit did they tell me.
They told me I could return everything and get a refund but shipping back will be over $150.00 dollars and pretty much said that's their policy. So sorry and too bad.
Hello Alan,
Sorry you missed my call I did leave you a voicemail as well offering a resolution that I hope will be satisfactory to you. I definitely do apologize for the rotor being on backorder and you not being notified until after the order was placed. Like I stated in my voicemail please feel free to reach me with any further questions or concerns at ext 1896. Hope you have a great day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Very sorry that your grille guard hardware kit did not arrive when it was expected Kristi.
Thank you for reaching out, I left you a voicemail.
Please let me know if you have any questions.
You can reach me at EXT 1257.
Have a great day!
Amy