American TrucksReviews 14,663

Order #8-******* has been fraught with issues, despite being a straightforward transaction involving the purchase of a single item. Instead of receiving a new product complete with all accessories, I was sent a used scanner inadequately wrapped in bubble wrap, lacking the original box, manual, and necessary accessories. Following a call to American Trucks and the submission of photographic evidence of the received item, I received two separate packages: one containing the OBD cable and the other the manual, yet the USB cable required for computer connection was still missing. After another inquiry, I was informed that the shipment of the USB cable had been canceled due to my failure to provide additional pictures, despite having already submitted the necessary images. The representative offered to reorder the cable but insisted on receiving the same pictures again. I declined to proceed with the order and requested to speak with a supervisor, only to be told that none were available and that I would receive a callback by Monday. At this juncture, I feel that American Trucks does not regard me as a valued customer, nor do they seem concerned about the quality of their shipments or the resolution of ongoing issues. While I will await the supervisor's response, I believe it may be best to return the product, as I am unwilling to endure further delays in what should have been a simple transaction.

Ordered on line. Site was user friendly, pricing was competitive. Delivery was prompt. Based on my interpretation of the description, my 2016 Ram 1500 would be level after these springs were installed. It is lower, but needs 1 more inch to be level. A little disappointed, but not enough to change them. Plan to order from A T again.
Plan to order

Service was easy to use with great options. Shipping was also quick.

It was good I got my item a few days after ordering and it works good

American Trucks have many companies products and it gives you a great selection and many options for your truck.

Received parts not long after order, although one part did not come as a complete set. I talked to customer service and they got back to me right away.

Nice shot works great can't wait to buy more stuff that looks nice

Ordered both items at the same time. Received 1st item on Thursday and the 2nd item on Friday. Had both items installed by Sunday afternoon. Grill inserts were a little tricky with no instructions, but got it done.

Website was easy to navigate through and to find what I was looking for.

Fast and will order again thank you all so much appreciate y'all

Easy and not so quick install in the Florida sun but it's done and looks great

Lots of product,,easy to find. I'll be back. Prices seem to be lower and I love that

I like the setup of the website. You put all your trucks' info in and everything that pops is will fit!