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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Very easy to order, timely shipping, good product. Installed and working great!
This was a pretty bad experience. To start shipping was delayed. It did not arrive on the date that I was told via the tracking number. Things happen so I wasn't too upset. That part that bothered me was the terrible instruction and I was missing 2 pieces. These happened to be the two 12mm bolts that they emphasized were very important! They we missing! So I scrambled to throw multiple auto stores trying to find there's bolts after my truck was already torn apart. I found two replacement bolts and they barely fit. The entire assembly took all day long with the terrible instructions and the missing parts that forced to to drive around the city to locate. Won't be ordering this brand again.
I was missing parts for my bug deflector. Not easy to return.
This is my first time ever owning a truck, and when searching online for a site that had stuff for my truck that I wanted, no one had more stuff on one site than these guys do! It's like a one stop shop for everything you could possibly need! And their YouTube videos also provide a TON of information! Very Helpful!
It was a fast delivery. I appreciated the professionalism and service. Thank you for ensuring a great experience. I am interested in representing your products on my truck. Let me know if that's possible.
Was missing a pice in a kit they rushed me a new kit, I'm very impressed with that and how they look out for there customers. Will definitely be doing my shopping with them.
Prices are definitely a bit hard on what they say in the view videos
Very easy and fast! No problem while looking or ordering them.
The Bedrock headache rack I purchased for my 2019 Ram arrived a day early and was very simple to assemble and put on. It is the design I wanted and fits my truck perfect.
Placed an order and the awesome sales team confirmed everything ordered would fit my truck, parts arrived as scheduled and I couldn't be happier. I will definitely be ordering from American Trucks again and spreading the word that this is a great place to deal with! Thanks
Order came in on time and the part fit just right. Would definitely buy from here again
Product was easy to install and looks great! Would like to see more stickys for all the tabs, but still secured
Received product in a timely manner. However, no instructions, 2 lower light bulbs not included. Not pleased right now and may return.
I love the product- only issue is that neither the instruction booklet or the video matched the product.
Fast delivery and great exhaust system!
I will be ordering some more accessories.
Quick and easy to use the website and the videos were simple and nice. Quality material that I found to be better than what I was actually expecting.
While waiting for an order I placed I changed my mind on on some the items. I called and asked to cancel the order and told them the items I wanted changed. The total call time took 10 minutes the reps were very polite and super helpful. 10/10 I'll be buying from American Trucks again for sure!
Easy ordering and fast delivery. Everything looks good on good
I ordered a set of air bags (at a great price) on the 5th of july and the 8th of july they was here.no complaints.good folks
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members