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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Quick and easy! Fast delivery great over all experience. I'll be back.
I it took me about 2 1/2 hours to do both of them. Everything was in the box. I'm happy. I choose American trucks
The order experience was quick and easy! Customer service is very polite and knowledgeable.
When I ordered the bed cover it said it would fit my truck! What it didn't give me was an option for a carbon fiber bed or without carbon fiber bed. ( I have a carbon fiber bed on my truck.) just said it would fit my truck. Needless to say I had to return the order.
AT always has a great selection of aftermarket parts at surprisingly low prices. I have yet to be disappointed with any of the products they sell.
Please contact me.
*******099
I received my shipment yesterday and it is bent unusable.
You didn't do what you advertise. Then you act like it was my fault
Great service. Ease of use in ordering process. Will definitely return for my next truck upgrade.
I have only ordered a few items but delivery was faster than expected at a reasonable price. One item I ordered had unclear installation instructions from the supplier. Problem solved with one short call to American Truck customer service. Pleasant surprise.
Very easy to order, timely shipping, good product. Installed and working great!
This was a pretty bad experience. To start shipping was delayed. It did not arrive on the date that I was told via the tracking number. Things happen so I wasn't too upset. That part that bothered me was the terrible instruction and I was missing 2 pieces. These happened to be the two 12mm bolts that they emphasized were very important! They we missing! So I scrambled to throw multiple auto stores trying to find there's bolts after my truck was already torn apart. I found two replacement bolts and they barely fit. The entire assembly took all day long with the terrible instructions and the missing parts that forced to to drive around the city to locate. Won't be ordering this brand again.
I was missing parts for my bug deflector. Not easy to return.
This is my first time ever owning a truck, and when searching online for a site that had stuff for my truck that I wanted, no one had more stuff on one site than these guys do! It's like a one stop shop for everything you could possibly need! And their YouTube videos also provide a TON of information! Very Helpful!
It was a fast delivery. I appreciated the professionalism and service. Thank you for ensuring a great experience. I am interested in representing your products on my truck. Let me know if that's possible.
Was missing a pice in a kit they rushed me a new kit, I'm very impressed with that and how they look out for there customers. Will definitely be doing my shopping with them.
Prices are definitely a bit hard on what they say in the view videos
Very easy and fast! No problem while looking or ordering them.
The Bedrock headache rack I purchased for my 2019 Ram arrived a day early and was very simple to assemble and put on. It is the design I wanted and fits my truck perfect.
Placed an order and the awesome sales team confirmed everything ordered would fit my truck, parts arrived as scheduled and I couldn't be happier. I will definitely be ordering from American Trucks again and spreading the word that this is a great place to deal with! Thanks
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members