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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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On point everytime. Speedy delivery and great customer service.
Had them on for 2 days and one blew off going down the highway. Got home and noticed hours later that I had lost one. Prepped the surface like instructed.
I am not sure if it was a Manufacturing defect or it sat in the warehouse for months and months. When i used the pump to inflate my tires the hose exploded. So after that fiasco I then called customer service and told them what happened the only solution they had was for me to send the ENTIRE TANK PACKAGE BACK TO THEM! Not going to pay for shipping, not going to reimburse me for the Co2 that i put in the tank and let's not talk about the extra 2 hours it took me to get back because I did not bring an air compressor as a backup. I trusted the product and it failed. So I went to the Manufacturer and am dealing with them. Basically American Trucks is Overpriced on everything else I was interested in so I am outa Here!Oh and the Customer Service IS Just Horrible, so BUYER BEWARE!. Never shopping here again!
There was a lot of options for running boards, the ones I choose were pretty basic.
Install instructions were a little weak, took some time to figure out, could not install appropriately to instructions so have to fabricate some brackets.
Not my first time ordering from America trucks and it won't be my last excellent service.
The item purchased was not what I expected. After trying to cancel the order on 7/9 I still received it. I have chatted with reps three times as of 7/15 to find out how to return the item and get a refund. Still has not been resolved.
Bought a rough country tonneau cover. Took almost a week to get here from 4 hours away and while installing it, the knob that you tighten the cover down with broke off.
Great product with even better customer service. I had a busted product box from carrier which caused some missing hardware. AT customer service were able to help and made it easy to get hardware replacement out to me quickly.
Love this S&B dry air filter. This is my 3rd one and seems to work great on my 2016 f250. The Pic on the right, is the old and new. The old one has around 20,000 mies. I blew it out every oil change and it seems to work great for me.
Product was delivered when promised. I had several products to choose from and the chat helped me decide on the one I purchased.
Fast service and order was shipped immediately. However, I ordered the wrong part.
I was having issues with a discount code and Josh was quickly able to help and and clearly explained what he was doing on each step of the process.
Good quality stuff. Beats ordering from amazon. Wife gets mad at me because i spend too much money on your site.
The real deal, only thing is that if you do regular shipping expect you're order to show up never on time.
Very good quality. Will use this brand on all of my trucks. Fast and easy shipping right to my front door. Easy installation as a result of easy instructions.
Appeared to to be what I purchased but I ordered the wrong product
Very fast delivery. Works much better over the Ram OEM stabilizer.
Highly recommend.
Quick and easy! Fast delivery great over all experience. I'll be back.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members