On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Do yourself a favor and stay away from this company. They are no help if you have a problem! Just out for the money! So take alook at the BBB if you wanna see how many people they screwed over!
Shopping experience and product quality is exceptional, however - the shipping department needs to review the quality and method products are shipped. All items arrived, but the shipping box was far from acceptable to handle the weight of the items shipped. It arrived in pieces - just thankful is all got here and the only damage was product boxes
If your truck is a pavement princess, you'll love these. They look great, they feel durable but they do not bolt into the frame. I off-road a lot for hunting, camping, and fishing activities so having something that bolts into the body is not ideal for me.
Ordering was easy plenty of items to choose from will definitely order again
My order arrived days early, which is much appreciated! The new rims are exactly what we were looking for and look awesome. It's always a pleasure working with American Truck.
The installation videos are spot on for the installation and the products are great, If you can dream it you can build it on your truck with American Trucks.
Fast and reliable delivery easy to find parts for my truck had all the parts I needed fair prices
When hopping for new wheels and tires for my F150 AT had the best price for what I was looking for, even with the $80 large package fee added. As a military veteran I also greatly appreciate their support and associated discount. Helps to cover the tax burden!
Quick, easy and just what my truck needed. Everything arrived when expected and fit perfect the first time. You can't ask for more.
The ordering and If you wanna do it tomorrow shipping was fast and easy. However. Once I had an issue it took a long time to get transferred hung up on and then transferred again to the wrong people to try to get my part replaced. I am not asking for a refund. I just wanted the part replaced with one that works. I told that the tow mirrors I ordered were shipped from a vendor and they would have to review and then get back to AT before we could do anything. I don't see how this is my problem. I ordered the mirrors from AT not the vendor. AT should stand behind their product and help me get the replacement. I sent pictures. Waited two days just to get a email that request a video now. Now I am waiting again. I understand things happen and parts break, just upset that we are waiting for a third party vendor you are dealing with. How long am I going to have to wait. For now the truck is sitting.
I originally ordered black running boards but received chrome ones instead. By the time I discovered the difference it was too late. Already had the old ones off and the new parts unwrapped then pulled the running boards out of the box and taking off the wrapping discovered they were chrome. Would have been major pain to repack and ship back so put them on the truck. Not as sturdy as the original one; they flex when stepped on but they'll due until...
Purchased a camber kit and it actually works. The description aint happy unless you have 50 characters bare minimum.
I got a soft fold cover first, it was ok, did not like I while driving it was fluttering and looked like a bump rather than flat to bed, so has to switch for hard one. This one fits the truck like a custom made one and elevates the look of the bed.
Order a product. Was given a delivery date that came and went. Had to contact Custer service to find out what was going on they really didn't seem to know what was going on. Got my part a week later than was supposed to.
Customer service was nice though and seemed to really try and figure out the issue
Ordering was easy. They said they shipped it. But never gave me a tracking number. Its been 14 days n i still havnt gotten my light or a refund. They want to make me wait another week to try to find out what went wrong. Horrible customer service. Never order from this company
Received as ordered, quick delivery and best price found. Nice quality product.
Everything I was looking for was on yahoo outside.It's all good
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members