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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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THEY SENT THE WRONG ITEM AND SAID IT WAS MY PROBLEM, WANTED OVER A DOZEN PICTURES AND THEN WANTED TO ONLY GIVE ME STORE CREDIT FOR THEIR SCREWUP. THEY SENT 12 EMAILS OVER AND OVER OF THE SAME THING. WILL NEVER SHOP THERE AGAIN
HORRIBLE, HORRIBLE CUSTOMER SERVICE.
Was easy to find what i needed and get it order Thank You it is great to see great product sold here
Perfect OE replacement. Zero issues. Very happy with the price and delivery. Installed brakes and they're perfectly smooth and they grab as good if not better than stock brakes. Thank you!
The cold air intake was easy to install and looks good. Also liked all the emails tell me the progression of the order and when I received it.
Got these wheels through the website as it said they would fit. I am not able to fit these to my truck as they do not fit. Have started a return at this point.
Lots of choices but easy to sort out on the web site. The headlights were beautiful but the tabs on the left one were invertied and it took a bit to figure that out. After a 10 minute install on the right, the left took almost 45 minutes. I got it to go in, but it's not as flush a fit as the right one.
We purchased a new heavy duty bumper for our work truck. The process was super simple and the communication after the purchase was amazing.
30 minute install, so simple you dont need instructions fast shipping as well.
The packaging needs to be better for shipping. The headers were not secure in the box, and both banged all around hitting each other. The bolts came out of the packaging and spilled everywhere. I didn't see any significant damage to the headers so I'm still going to install. I would suggest opening the box and add more bubble wrap to keep the headers secure in the box.
Got my item in 3 days but $199 extra for shipping a oversized item (rear bumper) seems to be a bit much
I originally had an issue with the website advertising a faster shipping time than I received, but a customer service agent was very helpful and even offered a coupon for my troubles. The Flowmaster Outlaw fit perfectly, installed easily per the install video, and sounds AWESOME!
Selling items not in stock. I can order from manufacturer and wait for them to ship at a lower price
Ordered for delivery to PO Box, got a friendly customer service call for physical address, shipped the same day using my requested delivery service
Great parts for my truck plus great prices plus like that they actually have pictures of product on trucks.
So far the experience I've had with everyone with at is second to none. Seems like they always have a actual person that is willing to help me any way they can! Pricing is very competitive especially with a staff like that!
I ordered a complete brake kit for my 2019 Silverado 6.6L 3500 4x4 DRW. My "kit" was broken into three separate shipping numbers. When my order arrived, 3 days early, the boxes were barely hanging onto the rotors. I took pictures. Three of the 4 rotors arrived, however I am still missing a front rotor, all the pads and hardware. There is no further information about the order, or the missing pieces. Please let me know when I can expect the rest of my order.
Thank you,
Scott Johnson, *******423, *******@getjetaz.com
Easy to use and had reviews where other people had bought the product Thanks!
I was originally quoted a two week wait but it arrived within 3 days of ordering. Very quick service!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members