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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Pleased with the product, was as advertised. Installation was simple.
Easy to work with check out was easy…………………………………………………..
My experience was great. I put in my vehicle type and it brought up all the correct options and exact fits. The website was easy to use and very helpful. I ordered the parts and they was delivered before the estimated date. Very pleased. Thank you
It's a nice look, but after some slight trimming that was needed to fit inside the rim of the fender it will not stay up on the rim by itself. I will end up taking them back off and glueing them in place.
They had the product that I was looking for. Was easy to order and came whe they said it would.
Product was easy to order. Had the product I was looking for that fit my truck.
Finding parts for my f-150 was easy to do while using the site, and seeing the pictures of other people's experience with the product makes buying the part easier so I know what I'm getting. The only thing that I am disappointed about is the shipping I ordered my product Friday or Saturday and it still hasn't left for delivery!
Service was okay. I had tries to order catalog and chrome pieces
I have a 2015 chevy silverado that I have been looking at led tail lights for awhile. Saw the black alpharex ones and contacted the online chat to ask some questions. I asked if these were plug and play and the sales rep told me yes. So I ordered them. Went to install them and my plug is different. So I contacted the online chat again and explained my problem. Then to find out that I need an adapter harness from alpharex to make it work. I explained that I wasn't paying for anything else. I was told I didn't have to pay for anything. I was to call alpharex and tell them what happened and they would send me out the adapter harness. So after I got the adapter harness from alpharex I went to install the lights. I was sent the wrong harness. So I contacted alpharex to only be told that the harness I needed I need to purchase it. I then contacted americantrucks.com chat and explained to them. They now tell me 3 weeks later that I need to purchase the harness when a week ago I was told I didn't need to. If I was told this originally when I bought the lights then no big deal. But I was told multiple times that I did not need to buy it. So after contacting the chat the 3rd time I am sending the lights back since they cannot honor their word. I will never buy from this website again. Oh and after the second time of contacting the chat, they gave me $10.00 to use online because of the initial mix up. Well you can keep that too. Beware of buying here, make sure you do your research as to the people working here don't know what they are doing.
I had a great experience, parts fit great, Look great and arrived quickly! I have no complaints! Very Satisfied!
Awesome have no words to describe I have bought so many things from here
Good to deal with. Will deal with again. Parts shipped fast and fit well and looked really good.
THEY SENT THE WRONG ITEM AND SAID IT WAS MY PROBLEM, WANTED OVER A DOZEN PICTURES AND THEN WANTED TO ONLY GIVE ME STORE CREDIT FOR THEIR SCREWUP. THEY SENT 12 EMAILS OVER AND OVER OF THE SAME THING. WILL NEVER SHOP THERE AGAIN
HORRIBLE, HORRIBLE CUSTOMER SERVICE.
Was easy to find what i needed and get it order Thank You it is great to see great product sold here
Perfect OE replacement. Zero issues. Very happy with the price and delivery. Installed brakes and they're perfectly smooth and they grab as good if not better than stock brakes. Thank you!
The cold air intake was easy to install and looks good. Also liked all the emails tell me the progression of the order and when I received it.
Got these wheels through the website as it said they would fit. I am not able to fit these to my truck as they do not fit. Have started a return at this point.
Lots of choices but easy to sort out on the web site. The headlights were beautiful but the tabs on the left one were invertied and it took a bit to figure that out. After a 10 minute install on the right, the left took almost 45 minutes. I got it to go in, but it's not as flush a fit as the right one.
We purchased a new heavy duty bumper for our work truck. The process was super simple and the communication after the purchase was amazing.
30 minute install, so simple you dont need instructions fast shipping as well.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members