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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Super nice they came mounted and balanced, so all I had to do was put them on.
Shipping was faster then expected part was packed very well to ensure it was received with no damage.
Just waiting spare time to install the new emblem.
Well built and wasn't hard to install. Don't tighten the bolts until you have it all put together then tighten it up and you are done. I'm a big guy (250#) and they don't move at all when I put my full weight on them. Well worth the money!
The parts ordered came as expected and fit my truck as expected.
Site is set up with easy navigation and allows you to see the part you are looking at on your truck.
Easy ordering, accurate, 3 day delivery, good quality taillight but darn it I ordered the wrong taillight. Customer Service walked me through starting the return process. I have ordered the right one, and will return the wrong one when I get the RA. Tried out all your services on the 1st order. Thanks
Missing parts and unable to mount motors due to screws, not going in the holes.
All good start to finish. Video for installation extremely helpful
What I received and what I ordered do not match. The invoice/order within the shipped box is correct but what I received is not. I have sent an email in response and am waiting for a reply.
I originally ordered straight running boards but then saw ones with bent ends and decided to change my order. Customer service was extremely helpful in making this change happen smoothly and seemlessly.
Everything went well. BUT way to many emails have been sent to me after I placed my order, so I marked your emails as spam.
I am very happy with my experience with American Trucks. I am very happy with my product! Thank you!
Ordered some tail lights on August 31 still waiting on them goin on 13 days... pretty slow getting here for some reason
Tough to install but able to do with simple hand tools. The box was missing some bolts.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members