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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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The site is very easy to order from. I've been a customer since 2016. I can't wait to receive my new products!
Well, I was sent the wrong color grill. I ordered the Baja Upper grill in charcoal. Was sent flat black. So while shipping was fast, it wpuld have been nice to get correct part. I had this mod scheduled to be done Tuesday of this week. Now thats thrown off. Disappointing. Ypud think with todays data scanning tools, barcodes, etc, theyd get it right the first time.
Quick and easy. From browsing parts to selecting the part I wanted. To it showing up on my doorstep. The whole process was smooth and seamless.
Rear bumper looks good but took a beating and shipping. All the plastic pieces for the step are broken. Had to epoxy them but bumper looks good
It was 10 days before my order was even shipped. I called about the order and they said they would email me and I never got any feedback as to why my order hasn't even been shipped yet.
American Trucks offers such a variety of options, I just can't stop modifying my truck!
Parts were damaged upon arrival and some were missing, customer service took care of it immediately great job
Excellent, easy to order and part was delivered on time and worked as described.
All pieces and parts were in the box. Rails were very well protected and with no scratches. Two of the nuts tried to strip, but just tapped and put pressure against nut and it went on. The installation was very simple instructions really not needed.
Excellent selection and prices were very competitive now looking at aftermarket addons to improve my vehicle.
I talked to the technician. He was very helpful. Talk to me about what I needed and how I needed to do it I'll be back.
They were exactly what I expected.
Mounted right up and I think I'm going to like them.
Super late with my tune ended up forgetting about it customer service was no help at all.
Easy installation. Mirrors fit perfect as I was skeptical being non oem. But I was very impressed with the craftsmanship and quality. All functions work perfectly and I can now tow my fifth wheel camper with ease!
The 2-day delivery was amazing! And everything came with no issues and it looks 🔥🔥🔥
No instructions. Have no clue to wire it and not even sure if I got the one I ordered!
Spoke to a rep regarding my order. Items were in stock and shipped out the same day. Very easy to follow website, Excellent customer service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members