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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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I received some of the best customer service when I called in for advice. They helped place the order and get everything I needed.
Step Brackets clearly didn't fit. Interference with middle brackets and passenger side front would have bent my truck if it tried to install. Hoped to have them installed for the trip I'm currently on. Failure! Very frustrating.
Quick and easy payment process. Fast delivery, rocker panel worked out nicely. Very pleased!
Was trying to use a gift card and the customer service person I spoke with was amazing and made the process super simply. Will be buying more products in the future. Thank you
The experience was great, package arrived when they say it will. Parts are what they say they're high quality.
I will definitely keep ordering from you all.
Senserly,
B.Powell
I ordered 2items from AT. Even AFTER paying and already receiving one of the items… the other is "on its way" about 2 weeks later. From the time I ordered and paid for the items. I have received probably 30 fng emails saying
"Come back, you left these items in your cart, hurry up they are going fast or something to that effect… your cart is waiting." Bla bla bla
I've updated my ride and STILL keep getting messages for stuff irrelevant to ME! Oh and the shipping is PAINFULLY slow. Thank god I didn't need anything in a hurry. I'm definitely going to put American Trucks back into my SPAM box. I'm out
The material showed up when promised, it took about.5 hours to install, just remove the factory screws and install the mud flaps. Easy.
Y'all are awesome! Glad you had what we needed! We don't look ghetto no more (:
The drive feels much smoother and torque is more responsive
Great selection on the website with reasonable prices. Shipping times seemed to be pretty quick even though one item was delayed
Shipping was fast, but the way they where shipped could have been better. Received 2 shocks in a box and the other 2 (in single separate boxes)were loose and the beat up and retaped on the ends, all 4 shocks do fit in the box, they should have been put in the same box. That's why only 4-star s.
Awesome site, easy to navigate, great quality products. I received my stuff in no time all! Will definitely recommend to people for future purchases
Parts in stock I wanted. Delivered in 3 days.could not ask for more as far as availability and service
I've ordered from American trucks a few times and never had a problem.
New truck came in gave dealership lights and they said that they would
Not work for my new truck!
Paid the extra 80$ to have the part I need delivered in two days. The item was not given to ups in time so now I'm stuck in limbo waiting. Not sure I will order from here again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members