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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Everything from the communication to the prompt delivery and quality were great. My only complaint was there was zero information regarding wiring the 3rd brake light.
Came with incorrect mounting hardware for 2024 RAM 3500. The Rivnuts were too small for the 2024 RAM.
I used the switch 2 times and it broke had to find a different switch
Everything was great and I love American Trucks. Good service, great selection and fair prices.
Great pipe said it was supposed to arrive Thursday but came Friday which was slightly disappointing but over still happy and great sound
I was under the impression that my order would arrive by Sunday and because of this I didn't even shop around for a better price. I went back to check on the orders status and I learn that the item it backordered until mid November.
Not ok.
The tow mirrors are defective. Turn signals do not work. Wiring harness on driver side is to short. Waiting for approval to return. Not happy.
Waited days for my step rails to come in and it did not get shipped with any brackets or hardware to install.
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Product info was accurate and checkout process was easy
I ordered front brakes and rotors. I was shipped a ring and pinion. Had to ship the wrong part back and it took two weeks to get my brakes. They gave me ten dollars off my next purchase. When they should have given me something off for the brakes and waiting time.
It was pretty great, shipping was accurate and items were in good condition.
It would be great if the jacket had some close shots of the patch and a sizing chart.
The fenders are good, but it is false advertising. They claimed it is a no drill installation when in fact you do need to drill. Also the kit came with 0 instructions.
I bought 3 pairs of decals for my Ram, all of them cheap garbage that wouldn't stick to the truck. What a complete waste
KInd of curios why items ordered on 9/16 have not yet left the Fed Ex shippng point yet. Today is Saturday 9/21. Your thiughts?
Easy install, looks great! Price was very reasonable. Fast shipping
Perfect fit. Ordering second one for other side. Installation video was on point!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members