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A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
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Ordering was easy. Price was good.
Now I'm getting bombarded with emails for a review when I haven't even got my order.
Box came wide open from fedex like it was opened and returned with a thin piece of plastic tape on it
Everything arrived quickly and in good condition. Fit my truck as advertised and the videos of the installs made it easy to do myself.
Easy to follow website, on time delivery, and exactly what I ordered!
Great price and fast delivery. Installation was fine once figured out. Fit great! Would recommend product.
I was taken care of over the phone and everything went smoothly. I like it when things go smoothly.
I have a 2016 Ram truck and I've ordered several times from American Trucks and have had a great experience each time. Most recently I've ordered a new rear bumper and a new grille. Both arrived quickly and the support I receive from AT is great. I love the product selection and I feel like I'm getting a good price as well. I also like the installation videos and they are responsive when I have questions. I would definitely recommend.
I've been looking a long time for a topper for my 2002 Ford F-150 Flare Side. I finally found the one I wanted with Terrific Customer Service.
Item was as described shipping was fast will do more business with them
Open box purchase of window guards had significant blemishes on 2 of the 4 guards. I know that's the risk I took but I think photos should be available of open box purchases before a purchase is made.
Ordered part express ship I chose. Went great. Would order again.
Bottom is great but from their up it sticks out 1/2 to far. Panel suck!
Cab corner for my 2014 chev driver side. Will have to cut the hell out of it just to get it to fit.
Fast shipping very helpful no problems whatsoever. I ordered and had my shocks in 2 days.
Got my order in days in advance. I appreciate that. You guys also had the best price.
Had a very good experience with AT. Quick shipping and I like the product review videos.
Had these brakes professionally installed, got here super fast, look and brake very well; 21' GMC Sierra 1500 AT4 3.0 Duramax
Great product and easy to install. Wanted a minimal step to help access to the cab. Took about an hour to install. Very pleased with the purchase.
I ordered a jet performance throttle body and cold air intake everything came in on time and packaged with care no damage
My order arrived quickly and this was the best price for product.
Answer: Only success story with this place is I know to NEVER ORDER FROM THEM AGAIN! That's successful!
Answer: AT has Install Connect 2 find and schedule a local shop near your location. They let you choose 3 dates and times, and if there are several different truck shops near you, you decide where and when you would like the job to be completed. I found the install price from AT is much cheaper than I could walk off the street and get a price. I know AT will make sure to choose quality shops and get it done right.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Buy elsewhere! Do not waste your money with this website. They will either send you junk or it will be junk eventually and you won't be able to get a refund or warranty.
Answer: Yes, go a web search for the product you want. There are many other websites that want your business and have great customer service. American Trucks does not.

