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American Trucks

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.


americantrucks.com
Paoli, Pennsylvania, United States
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American Trucks Reviews Summary

The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

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Louisiana
1 review
0 helpful votes
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Ordering was easy. Price was good.
Now I'm getting bombarded with emails for a review when I haven't even got my order.

Date of experience: September 24, 2024
Wisconsin
1 review
0 helpful votes
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Box came wide open
October 4, 2024

Box came wide open from fedex like it was opened and returned with a thin piece of plastic tape on it

Date of experience: September 24, 2024
Kentucky
1 review
0 helpful votes
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Everything arrived quickly and in good condition. Fit my truck as advertised and the videos of the installs made it easy to do myself.

Date of experience: September 24, 2024
Michigan
1 review
0 helpful votes
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It was an easy process!
October 4, 2024

Easy to follow website, on time delivery, and exactly what I ordered!

Date of experience: September 24, 2024
New York
1 review
0 helpful votes
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Great price and fast delivery. Installation was fine once figured out. Fit great! Would recommend product.

Date of experience: September 23, 2024
Iowa
1 review
0 helpful votes
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Great experience
October 3, 2024

I was taken care of over the phone and everything went smoothly. I like it when things go smoothly.

Date of experience: September 23, 2024
Texas
1 review
0 helpful votes
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Always the best
October 3, 2024

I have a 2016 Ram truck and I've ordered several times from American Trucks and have had a great experience each time. Most recently I've ordered a new rear bumper and a new grille. Both arrived quickly and the support I receive from AT is great. I love the product selection and I feel like I'm getting a good price as well. I also like the installation videos and they are responsive when I have questions. I would definitely recommend.

Date of experience: September 23, 2024
Arkansas
1 review
0 helpful votes
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Great Customer Service
October 3, 2024

I've been looking a long time for a topper for my 2002 Ford F-150 Flare Side. I finally found the one I wanted with Terrific Customer Service.

Date of experience: September 23, 2024
Alabama
1 review
0 helpful votes
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Great people to deall with
October 3, 2024

Item was as described shipping was fast will do more business with them

Date of experience: September 23, 2024
New York
1 review
0 helpful votes
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Dissatisfied with open box purchase.
October 3, 2024

Open box purchase of window guards had significant blemishes on 2 of the 4 guards. I know that's the risk I took but I think photos should be available of open box purchases before a purchase is made.

Date of experience: September 23, 2024
Connecticut
1 review
0 helpful votes
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Great
October 3, 2024

Ordered part express ship I chose. Went great. Would order again.

Date of experience: September 23, 2024
Michigan
1 review
0 helpful votes
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Doesn't fit
October 3, 2024

Bottom is great but from their up it sticks out 1/2 to far. Panel suck!
Cab corner for my 2014 chev driver side. Will have to cut the hell out of it just to get it to fit.

Date of experience: September 23, 2024
Ohio
1 review
0 helpful votes
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October 3, 2024

………………………………………………………………………………………………………………. ………………

Date of experience: September 23, 2024
Florida
1 review
0 helpful votes
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These guys are awesome!
October 3, 2024

Fast shipping very helpful no problems whatsoever. I ordered and had my shocks in 2 days.

Date of experience: September 23, 2024
Kansas
1 review
0 helpful votes
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Great service
October 3, 2024

Got my order in days in advance. I appreciate that. You guys also had the best price.

Date of experience: September 23, 2024
California
1 review
0 helpful votes
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S&B Cold Air Intake
October 3, 2024

Had a very good experience with AT. Quick shipping and I like the product review videos.

Date of experience: September 23, 2024
Colorado
1 review
0 helpful votes
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Pretty good so far!
October 3, 2024

Had these brakes professionally installed, got here super fast, look and brake very well; 21' GMC Sierra 1500 AT4 3.0 Duramax

Date of experience: September 23, 2024
Texas
1 review
0 helpful votes
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Sidewinder Steps
October 3, 2024

Great product and easy to install. Wanted a minimal step to help access to the cab. Took about an hour to install. Very pleased with the purchase.

Date of experience: September 23, 2024
California
1 review
0 helpful votes
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On time & great quality packaging
October 3, 2024

I ordered a jet performance throttle body and cold air intake everything came in on time and packaged with care no damage

Date of experience: September 23, 2024
West Virginia
1 review
0 helpful votes
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Fast Shipping, great price!
October 3, 2024

My order arrived quickly and this was the best price for product.

Date of experience: September 23, 2024