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American Trucks

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.


americantrucks.com
Paoli, Pennsylvania, United States
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American Trucks Reviews Summary

The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

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47,228 reviews

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Oregon
1 review
0 helpful votes
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Nice product
October 12, 2024

The delivery was very fast! And it's a good product, thanks guys

Date of experience: October 1, 2024
Pennsylvania
1 review
0 helpful votes
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Ranger seat covers
October 12, 2024

Installing the covers was somewhat a challenge given the number of straps and the confines of Fords under seat configurations (wiring etc). I would recommend to your customers to view any number of you tube videos for guidance.
The product itself is of good quality and fit and would recommend them to others.

Date of experience: October 1, 2024
Colorado
1 review
0 helpful votes
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Great customer service
October 11, 2024

There was a small defect in my purchase. I talked with customer service and they shipped me a new one the next day and sent me return labels for the old one. The cover looks great! Will definitely be buying from here again.

Date of experience: October 1, 2024
New York
1 review
0 helpful votes
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One received, one on back order
October 11, 2024

Nice website, easy to use. Great products that are hard to find elsewhere.

Date of experience: October 1, 2024
Oregon
1 review
0 helpful votes
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The good and the bad
October 11, 2024

The Good. The bumper looks great and mounted easily.The Bad, The rear sensors on stock bumper are 14 inches apart, new bumper they're 24 inches apart, had to splice new wire. Also mounting holes were to small for the old mounting inserts, had to router them out to correct size. Holes for license were huge and had to find new hardware and drill out license plate for larger bolts. No instructions on how to wire in backup lights. Lastly, there were no directions or complete video for this install. Anyone who installs this bumper better have tools.

Date of experience: October 1, 2024
Nevada
1 review
0 helpful votes
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Good stuff
October 11, 2024

Previous order my mirror cover didn't fit, seems like I got some different than what I ordered, door handle cover came a little too big, but still worked

Date of experience: October 1, 2024
West Virginia
1 review
0 helpful votes
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Running boards
October 11, 2024

Very fast shipping...packaged very well and overall very good material

Date of experience: October 1, 2024
California
1 review
0 helpful votes
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Good to go.
October 11, 2024

Very competitive prices, nice selection, good.comma, fast ship, definitely will be using again

Date of experience: October 1, 2024
Virginia
1 review
0 helpful votes
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Disappointed
October 11, 2024

The website for AT was incorrect about fitment of part. I ordered FlowmasterFX. The site stated that it worked for my truck. 2500 Ram 6.4 with REGULAR Cab. I called Holley(Flowmaster Tech support) regarding install of product, because it seemed like there would be a problem with intermediate pipe. Flowmaster agreed that product was not listed for my truck and recommended that I go to custom exhaust shop for the intermediate pipe. It looks like AT has now changed their site info for this issue with my truck description. This review does not reflect the saleman that I spoke with before purchase. He was very nice and helpful. This is a review based on Website information only that got it wrong. I suggest buyers double check with Manufactures before purchase from third parties.

American Trucks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 1, 2024
Support R. — American Trucks Rep
over a year old

Hey Kit,

We are so sorry to hear about your issues but will ABSOLUTELY get you squared away. Please send us an email and we will ensure you are taken care of. [email protected] (mailto:[email protected])

New Jersey
1 review
0 helpful votes
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2019 F150 Lariat 4x4
October 11, 2024

Purchased Power Stop pads and rotors for 2019 F150 4x4. Ceramic pads and solid coated rotors were exact replacement including hardware and lubricant and install was straight forward with zero issues. Bedded pads as per instructions, peddle feel and stopping power is better than originals IMHO. Customer service at American Trucks and their pricing with free 1 day delivery beat everyone else. Boxes were all stamped Made in USA and not China which made me happy.

Date of experience: October 1, 2024
Texas
1 review
0 helpful votes
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Exhaust and dual carbon exhaust tips
October 11, 2024

Was concerned about the knowledge of sales associate. Why I received his sales order I noticed that he had quoted (2) of the passenger side exhaust tips in place of 1ea of driver and passenger.
I noticed it and changed it myself prior to order.
Now I just hope I have received the right stuff and will not know till I do the install.

Date of experience: October 1, 2024
Colorado
1 review
0 helpful votes
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On time as stated
October 11, 2024

Great product and priced correctly with an easy 2 hour installation process.

Date of experience: September 30, 2024
Illinois
1 review
0 helpful votes
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Mirrior lights
October 11, 2024

I loved the lights and the shipping was as fast as possible no problems

Date of experience: September 30, 2024
Nevada
1 review
0 helpful votes
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Bad service
October 11, 2024

Order set of rims had 3 in stock rep said other one would be in that next wed, called thursday they said it was on back order and and would be months, cancelled order order same rims but in just black instead of bronz, guy said they were more money, couldn't explain why, same times just matt black, i get them, there 22 were supposed to be 20, now there saying 10 buisness days for refund, this is going on 3 weeks now, i own a custom body shop in vegas, and will never use them or tell my customers to.

American Trucks attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 30, 2024
Support R. — American Trucks Rep
over a year old

Hey Troy,

This is not what we want to see/hear at all. Please E-mail us and I can assure we will do everything we can to get you squared away. [email protected] Thank you!

Ohio
1 review
0 helpful votes
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Fast
October 10, 2024

That was probably the fastest I have ever received parts for a vehicle in a very long time. Can't wait to order some other stuff my truck

Date of experience: September 30, 2024
Illinois
1 review
0 helpful votes
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Very quick and easy
October 10, 2024

Great experience and product. Easy to navigate and check out

Date of experience: September 30, 2024
Texas
1 review
0 helpful votes
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Product is great shipping was nof
October 10, 2024

Product is exactly as expected, shipping was poor. My package was delivered to the front house on the wrong street.

Date of experience: September 30, 2024
California
2 reviews
0 helpful votes
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Flares were received quickly but one flare had been damaged in shipping.

There was a crack on one of the flares but we opted to keep it and try and glue it.

Abby in customer service was very helpful and gave us a partial credit.

Date of experience: September 30, 2024
New Hampshire
1 review
0 helpful votes
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Lacking in completeness.
October 10, 2024

No hardware or instructions were in the box. Mounting points are on the devices but no instruction on a method to install.

Date of experience: September 30, 2024
Florida
1 review
0 helpful votes
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Good selection of parts
October 10, 2024

I ordered a tailgate lift assist. Good pricing and reasonable ship time

Date of experience: September 30, 2024