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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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The order was exactly what I needed for my truck arm rest center console
I called in to check on an item and Mike L. Was absolutely wonderful to speak with and he helped me get my order set up. Great and fast shipping and super customer service.
I've always been pleased with my purchases from American Trucks. Everything I've ordered has been great quality. I will continue to purchase from American Trucks.
Had a great experience would buy from you again needed a better set 9f instruction
I had a great experience with American trucks from ordering on an easy website to arriving in a timely manner! Everything fit and worked well on my truck! Had the part and easy instructions! Would order again in a minute!
Sent customer service an email and never heard back
Ordering was easy and all at a good price! Fast shipping as well!
My tires arrived a day early which was fantastic because I was pushing the limit with the old ones!
I placed a order and never received confirmation or a estimated ship date
2 day shipping, good website, lots of informational videos on produces and install.
Just had lights installed, headlights look amazing but fog light are defective per mechanic. Frustrating because I need to now return fog lights and pay a second install fee. Love American truck and have purchased a number of items but this is frustrating. Going to call Monday, hopefully American Truck will help me resolve.
I received the wrong part 2 times and also received an extra mat for my f 150platinum. I need to return these items
The website is easy to navigate, signing up for the Military discount is a trying process I was denied repeatedly so it took multiple attempts. I bought two separate items on the same order, when receiving the shipping emails, they became one tracking number so it is hard to tell if both items are coming on the same date or on their separate dates. Although these are small issues, always trust you guys for good deals and fast shipping!
The assistance I received was greatly helpful and enabled me to finalize my decision, with purchasing the part I inquired about.
Bought my husband a Truxedo tonneau cover for his F150. Fit like a charm and was really easy to install. Looks really nice too! The price was nice too.
I ordered a chrome tail pipe extension for my 2006 Dodge Ram. By some accident another part was sent in error. I called them and they immediately upon my call sent me a return label by email to return it and then sent me the correct part within 2 days. They also deducted 10.00 from the cost of the part I wanted. So it was a win for me. Very friendly on the phone too. I will gladly continue to do business with this company!
Purchase was delivered fairly quickly. Instructions very clear and overall install was simple.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Shaun,
Sorry I missed you today, I just left you a voicemail I confirmed the estimated ship date you were given when you reached out to us via email which is 11/5. Keep in mind the item can ship anytime prior to that date as well. I resent your confirmation email as well make sure to check your junk, spam and promotions folder. If you need further assistance do not hesitate to reach out to us and we appreciate your feedback.
Allison