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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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The exhaust that I bought was a perfect match for my truck and the buying and delivery process was fast and easy.
I received truck tie downs but do not believe that were the one I ordered and returned them today
Your costumer service person today was helpful and professional
My experience with Tyrin C. Was great got my parts ordered and added my store credit now just waiting on it to arrive. Thanks.
Direct fit into my 2001 gmc sierra. I like how it came with u joints installed.
I ordered it Tuesday... Was told it would be here Friday now.Is not it's coming tomorrow?That's the only thing bad to say... And then JBa Shorty headers. No, good, don't sell them.
Ordered a part and it was easy to do online and the shipping was very quick.
Gregory C help me find what I wanted. Excellent communication skills. Attentive and helpful!
Outside that it was delivered to the wrong address he was very pleased with the purchase
Sales person was helpful and i received my item as promised and quality was very good.
Easy website to use,customer service always very helpful
Promised 2 day shipment did'nt pan out but was still able to keep my install appointment...barely.
My order arrived promptly in two days as was indicated. The packaging was very good and the installation went smoothly. My only suggestion would be to label the bar steps driver/passenger side instead of me having to hold them up to the brackets and see which mounting holes align properly. Just a suggestion.
Missed package parts paid for 2 day shipping hopping to get the part in time
Hey Randy,
Sorry I missed you, I just left you a voicemail regarding your above review, I am sorry to hear that the original shipment arrived incorrect and you paid for 2 day shipping. As stated in my voicemail I have refunded you your original shipping please allow 7-10 business days for that to process. I also put a voucher on your account to go towards your next purchase with us and it is good for 6 months online or over the phone with our sales techs. If you require additional assistance please do not hesitate to reach out to me.
Thank you,
Allison Ext 1896
I was looking for a iron cross front bumper for my raptor. Those bumpers were out of stock. Dante did a great job steering me to the Alumilite bumper that you had in stock.
Thanks so much!
Had high expectations because I was advised by friends to purchase from this website, however they sent me the wrong item I purchased an open box exhaust for a gmc sierra but got sent brackets for a ram 2500. They won't even give me a refund they want to give me store credit when they don't even have the item I originally ordered.
Hello Moses,
I am sorry to hear that you received the wrong item. I tried to locate an order using your email provided but was unsuccessful. If you would like to give me a call I would be happy to look into this further with you and see if there is anything that we can do to rectify this situation.
I look forward to hearing from you soon!
Allison EXT 1896
Still have no parts no movement in shipping in 3 days and paid extra for 2 day delivery. Still waiting after a week for someone to contact me back about busted molded headlights they sent me. Last 4 orders have been late on delivery. Only reason they got a star was it made me.
Hello Dustin,
Sorry I missed you I just left you a voicemail discussing your above review regarding your recent orders with us. I explained the open box purchase for the headlights and offered to start a return on those for refund to your original method of payment. I do apologize for the delay with your last order with Fed Ex I am not sure why it seems to be taking the long way to get to you but as stated I refunded you the shipping you paid and you will get a email confirmation verifying that refund. If you would like me to setup the return for the damaged headlights please feel free to give me a call back!
Thank you,
Allison EXT 1896
Impossible to deal with. Delivery is always late even when you pay extra for delivery. Customer Service is absolutely no help.
I payed for the one day shipping. Hasn't come. Terrible customer service whe I tried to cancel the order 30 minutes after I placed it. Will be recommending to friends and family to not do business with y'all.
Hey Bryan,
Thank you for speaking with me today regarding your order, I was able as discussed to setup the return for you and go over the process with you. Once it is scanned with fed ex you will receive an email with your refund once it is issued within the 3-5 business days. If you need any further assistance please do not hesitate to reach out to us!
Thank you,
Allison EXT 1896
The exhaust is too loud for my taste but since I started the engine they won't accept it for a trade or return. Also the hangers don't line up and I was unable to fully install the muffler. I called customer assistance but they were unable to help me.
Hey Christopher,
Sorry I missed you I just left you a voicemail going into more detail about our return policy and the reason we denied your return for replacement/refund. I apologize the hangers do not line up either if you can try and sell the product on eBay is what we recommend when we do deny returns. Like I stated the store credit will be available on your account to use on a future purchase with our Sales Techs over the phone or online. If you require additional assistance please do not hesitate to reach out to us.
Thank you,
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Steve,
Thank you for your review I apologize you did not receive what you ordered but glad you were able to get the return processed and had a good expierence with customer service. If you need any additional assistance please do not hesitate to reach out to us.
Thank you,
Allison