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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Not too happy with the grill light, luckily I only bought the F & not the other 3 ( O. R.D.). At $40 a piece that's expensive for a 3 inch letter light thats not even bright. I wish you guys would've put the size of the light in the description & not recommended it for my Raptor grill, they're meant for the bronco grill. I was expecting the large letter for the gen 1 Raptor grill.
Supper fast delivery and always come in perfect condition!
Paid for one day shipping and got screwed out of 80 bucks pisses me off then offer me a 10 dollar voucher for your screw up I'll never buy anything again from you guys
Hello Joe,
I am sorry that your order did not arrive in a timely manner, I tried to locate an account/order for you using your email provided but was unsuccessful. If you would like to give me a call directly I would be happy to look into this for you and see how we can rectify this situation.
I look forward to hearing from you,
Allison EXT 1896
I didn't receive free 3 day shipping had to pay for shipping My order was over 119.00
Hello Cole,
Shipping on orders over $119 are normally 3 business days when they ship directly from one of our warehouses, unfortunately when an item is shipped directly from the supplier to this can delay the process as not all items are sitting on a shelf and some are made to order. Your recent purchase for the Cold Air Intake is coming directly from a supplier to you and has a estimated ship date of 10/31. We apologize for the delay and you will receive a tracking email as soon as the product goes out. Due to the delay I have added an voucher to your account that is good online or over the phone. If you need further assistance please do not hesitate to reach out to us.
Thank you
Allison
I bought an open box piece that said it had some minor blemishes but was otherwise fine. A number of mounting spots were broken and one of the brackets was missing.
Hello Nick,
Thank you for your feedback regarding you recent purchase for the replacement grill, I always suggest to customers when purchasing open box products to make sure they are viewing the photos to understand exactly what they are getting. Glad the item arrived and was satisfactory. If you need any additional assistance do not hesitate to reach out to us.
Thank you,
Allison
The price and quality is awesome. They have the fastest delivery I have seen, I would not hesitate to order from them again!
I paid for 2 day shipping and won't be receiving my package on time.
Hello Guadalupe,
I have located your recent order where you purchased the manifold gasket, and cylinder head hardware kit. I do apologize that this item did not arrive when expected, according to the tracking it did ship and was delivered in the 2 business day timeframe that you paid for. But as a courtesy I am refunding you your 2 day shipping you will see this refund within 3-5 business days. If there is anything else we can assist you with please do not hesitate to reach out to us.
Thank you,
Allison
The service was great and I was never pressured into buying anything but suggested different options which made it so much easier to decide. They sent me different quotes on different options which made my searching go much faster. Thanks!
Ps I'll leave a review and pics once I've completed my build. 2024 Ford F150 STX
One of the best aspects of this site is the ability to see the parts on your truck from the photos other customers have posted. This finalized the decision making process for me. Secondly the communication with shipping information. Thirdly the timing in which my item will arrive. I will definitely be back for more.
It was very easy to place my order and got informed about it being shipped
N/A ******************************************************************************************************************
Just breaks, window shopping here for long time, so many things to drool on, I'm just starting with the necessities.
Breaks came within a few days
Post pic to follow
Easy to choose the correct fit for my truck and arrived quickly.
My parts came on the day they said they would, but the shipping boxes where beat up and torn open and tape over to hold the Rotors in.
Just received my first order from American Trucks. The website was easy to navigate, order shipped the same day I ordered, and my conversation with Fontayne (CSR) could not have been better.
I will definitely being placing future orders with American Trucks.
The paint is coming off and rusty and it has been only 1 month of installation and damage my sway bar link becouse truck has 6 inch lift wis need to remplace the sway barr wi the same inch lift…..
Hello Javier,
I am sorry that the quality of the Suspension Lift Kit that you purchased was not what you were expecting, I see that you already spoke to customer service and they submitted a hardware request for you and you have submitted photos. Please allow up to 10 days for the hardware request to be fulfilled as we may need to get the supplier involved. I have also issued you a voucher to use on a future purchase online or over the phone with our sales techs. You will receive an email confirming this with the expiration date as well. Again we apologize for any inconvenience this has caused you and if there is anything else we can assist you with please do not hesitate to reach out!
Thank you,
Allison
Ordered 2 front shocks and they came scuffed up with some dents and dings. Contacted support and was told that I'd get an email regarding reimbursement, and have not received anything. Disappointed that I received damaged items that were supposed to be new and was unable to get genuine help.
These are junk, only good for checking the rear tires on the truck and nothing else as they won't adjust and hold at all
Hello Josh,
I am sorry to hear that the item you received was defective, I was able to locate your purchase with us and I see that you already spoke to customer service they setup the return and you have received your refund. I went ahead and refunded you the shipping as well since that is not included in refunds normally. You will receive a email confirmation verifying this as well. If you require further assistance please do not hesitate to reach out to us.
Thank you,
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Louis,
I'm sorry I missed you, I just left you a voicemail discussing your review and going into further detail. I apologize again that the product is not what you were expecting, as stated that voucher was applied to your account and you will receive an email confirming this. If you would like to setup a return please do not hesitate to give me a call back or you can set it up online at Orders.AmericanTrucks.com.
Thank you,
Allison Ext 1896