On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Good price for parts, but it said it would arrive Saturday and it took too long to ship (not shipped until Friday afternoon), so now I get it Monday. Frustrating when waiting on a part
520$ manifold "kit"and they don't ship all the parts. Got my "kit" today and brought it to the shop to get installed just to realize they didn't put gaskets in the box. So here I am paying 520 for a partial order on top of paying 50 for new gaskets on top of 500 installation fee. But it's ok because they refunded me 25$!?!? Learn how to package all parts before shipping or not be so cheap when refunding. That 25 doesn't even pay for my gas to drop my truck off at the shop. Terrible customer service. This is the first and last time ordering off this site
Hello Keynin,
I just left you a voicemail regarding your review above, I apologize that the gaskets were missing from this kit and you didn't find the resolution satisfactory. As stated in the voicemail the additional refund was issued back to your original payment method. If you need anything further please do not hesitate to reach out to me directly.
Thank you,
Allison EXT 1896
520$ manifold kit and don't even receive all the parts. Got my box today and brought my truck into the shop with my kit just to realize they didn't put gaskets in it. So here I am paying 50 more for new gaskets on top of the 520 for the manifold "kit" on top of 500$ installation fee. But it's ok they refunded me 25$!?!? Very cheap and unprofessional in my opinion. Learn how to ship all the parts or maybe not be so cheap on the refunds. 25$ doesn't help me at all. Will not be ordering off this site again.
Great service fast delivery the installation was a breeze
American Trucks has always been good to me. I'm happy with the products and customer service I've received and my orders usually arrive super fast. The running boards look great and seem well made. The install was very easy. They go very well with the off road front and rear bumpers and brush gaurd that I also purchased from American Trucks and had professionally Line-xed. Ties the whole truck together nicely with the design and the Textured finish of these rugged running boards!
Doug helped me place my order, made sure I got the best price possible, and the product will arrive ahead of schedule! Amazing!
Always a good experience love all the products I have brought over the years
I needed a passenger side mirror assembly and it was an easy order process. There was even a very helpful installation video on the website and I was able to change it myself saving several hundred dollars.
Fast delivery of quality product…………………………….,,,…,.,,,,
In early October, I ordered a set of leather seat covers for my new-to-me F250. The item was "in stock" and was to be received within a couple weeks... A couple weeks passed and I was notified the seat covers would not be available until December. After having to call their customer service to cancel the order I (shame on me) went back to the American Trucks website and found another set of leather seat covers that was "in stock" and would be delivered by Halloween, so I placed another order. Yesterday, I was notified these covers were delayed and would be shipped in December...
Hey Jason,
I just left you a voicemial going into more detail on your review that you left us, again we apologize your order is delayed and now not shipping until December. As stated that voucher was issued to your account to use online or over the phone and is good for 6 months. If there is anything else that I can help you with please do not hesitate to reach out to me.
Thank you,
Allison EXT 1896
You're website says 1-3 days for delivery. About to be day #5. Just give me a refund.
Hello Robert,
I just left you a voicemail responding to your review and provided you with the delivery dates for both items on your order as well as a voucher to use on your next purchase due to the inconvenience and delay with the shipping. If you need any additional assistance please do not hesitate to reach out to me directly.
Thank you,
Allison EXT 1896
My recent purchase from American Trucks was incredibly easy. I was looking for a set of step rails for my Ram 2500. American Trucks selection was massive. After making a selection, a installation video detailed how to install. Any possibility of fitment or installation failure was removed. I'll be looking for all my truck accessories at America Trucks
Was looking for shocks for my Tahoe. This website gave a lot of information about each product and had a tech rep available for any questions. My order was sent as promised and arrived undamaged. Exactly what I wanted and needed.
06/01/2024
I usually do not have issues with American Trucks but this time I have to let everyone know what happened. I bought Rough Country shocks for the rear of my truck and they only lasted less than 1 year. They both busted their seals and they are under manufacturer warranty which is covered under American Trucks. I want a full refund but they will only give me another set of shocks. I do not want another set from Rough Country because of how bad they are and the defects. I just want my money back so that I can get new shocks and they will not allow this.
From reading other reviews this has happened quite a bit. I have also noticed that they will not allow nor submit your negative reviews on their site for a product. I tried submitting one 4 days ago and it looks like they denied it. Stay away from American Trucks, they do not value customer service. I have also submitted a complaint to BBB which by the way American Trucks is not a member of.
Another interesting fact which is terrible customer service is that they want the bad RMA product before they will ship the new product. How are you supposed to drive without shocks. Wow!
Update 10/31/2024
I wanted to start an RMA for my rear tail lights since they are already letting water in. I bought an extended warranty but apparently they are not using nor do they do the warranties in house. I chatted with MJ and he gave me a number to call to file a claim. I am not happy again that American Trucks does not handle their own warranties. They make it very difficult to get anything done. Stay Away From this Company!
Hello Michael,
I left you a voicemail regarding your review above, as far as the warranty for the shocks go unfortunately that is how our warranty works with the manurfactuers they only allow replacements not refunds. I see you spoke to someone back in July about this and accepted the replacement shocks that were delivered back in August. For the headlights you purchased with the extended warranty we offer with a 3rd party they are the ones who process the warranty claims since American Trucks does not offer a warranty in house only our 30 day return policy. I apologize for any inconvenience this has caused you and for the frustration you experienced with our company. If you need any additional assistance please do not hesitate to reach out to me directly.
Thank you,
Allison EXT 1896
Easy process and easy to navigate site.
Product was a perfect fit and OEM
Easy to order. Came complete with hardware.
Will use again when needed
Customer service rep Judy was awesome. Helped me get all the parts in order that I needed for my truck. Verified that it was all compatible with no problems. Even scattered their catalog to give me the best quotes on pricing. I'll be back for more
Super fast ship and delivery. Product looked great and installed fairly well. Didn't give a 5 star as the bracket screws and nuts didn't fit to each other. Had to modify to make fit.
Ordering was easy and when I had a question the Chatting was fantastic
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Todd,
I just left you a voicemail following up on your review regarding the delayed shipping. As I stated I do see you have already spoken to customer service and they set you up with a return due to the rotors causing vibration. I do apologize for all of the inconveince you have expierence with this. I have also issued you an additional voucher to use on your next purchase online or over the phone.