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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Always a good experience love all the products I have brought over the years
I needed a passenger side mirror assembly and it was an easy order process. There was even a very helpful installation video on the website and I was able to change it myself saving several hundred dollars.
Fast delivery of quality product…………………………….,,,…,.,,,,
In early October, I ordered a set of leather seat covers for my new-to-me F250. The item was "in stock" and was to be received within a couple weeks... A couple weeks passed and I was notified the seat covers would not be available until December. After having to call their customer service to cancel the order I (shame on me) went back to the American Trucks website and found another set of leather seat covers that was "in stock" and would be delivered by Halloween, so I placed another order. Yesterday, I was notified these covers were delayed and would be shipped in December...
You're website says 1-3 days for delivery. About to be day #5. Just give me a refund.
Hello Robert,
I just left you a voicemail responding to your review and provided you with the delivery dates for both items on your order as well as a voucher to use on your next purchase due to the inconvenience and delay with the shipping. If you need any additional assistance please do not hesitate to reach out to me directly.
Thank you,
Allison EXT 1896
My recent purchase from American Trucks was incredibly easy. I was looking for a set of step rails for my Ram 2500. American Trucks selection was massive. After making a selection, a installation video detailed how to install. Any possibility of fitment or installation failure was removed. I'll be looking for all my truck accessories at America Trucks
Was looking for shocks for my Tahoe. This website gave a lot of information about each product and had a tech rep available for any questions. My order was sent as promised and arrived undamaged. Exactly what I wanted and needed.
06/01/2024
I usually do not have issues with American Trucks but this time I have to let everyone know what happened. I bought Rough Country shocks for the rear of my truck and they only lasted less than 1 year. They both busted their seals and they are under manufacturer warranty which is covered under American Trucks. I want a full refund but they will only give me another set of shocks. I do not want another set from Rough Country because of how bad they are and the defects. I just want my money back so that I can get new shocks and they will not allow this.
From reading other reviews this has happened quite a bit. I have also noticed that they will not allow nor submit your negative reviews on their site for a product. I tried submitting one 4 days ago and it looks like they denied it. Stay away from American Trucks, they do not value customer service. I have also submitted a complaint to BBB which by the way American Trucks is not a member of.
Another interesting fact which is terrible customer service is that they want the bad RMA product before they will ship the new product. How are you supposed to drive without shocks. Wow!
Update 10/31/2024
I wanted to start an RMA for my rear tail lights since they are already letting water in. I bought an extended warranty but apparently they are not using nor do they do the warranties in house. I chatted with MJ and he gave me a number to call to file a claim. I am not happy again that American Trucks does not handle their own warranties. They make it very difficult to get anything done. Stay Away From this Company!
Hello Michael,
I left you a voicemail regarding your review above, as far as the warranty for the shocks go unfortunately that is how our warranty works with the manurfactuers they only allow replacements not refunds. I see you spoke to someone back in July about this and accepted the replacement shocks that were delivered back in August. For the headlights you purchased with the extended warranty we offer with a 3rd party they are the ones who process the warranty claims since American Trucks does not offer a warranty in house only our 30 day return policy. I apologize for any inconvenience this has caused you and for the frustration you experienced with our company. If you need any additional assistance please do not hesitate to reach out to me directly.
Thank you,
Allison EXT 1896
Easy process and easy to navigate site.
Product was a perfect fit and OEM
Easy to order. Came complete with hardware.
Will use again when needed
Customer service rep Judy was awesome. Helped me get all the parts in order that I needed for my truck. Verified that it was all compatible with no problems. Even scattered their catalog to give me the best quotes on pricing. I'll be back for more
Super fast ship and delivery. Product looked great and installed fairly well. Didn't give a 5 star as the bracket screws and nuts didn't fit to each other. Had to modify to make fit.
Ordering was easy and when I had a question the Chatting was fantastic
The drivers side blinker cover was cracked when I unpacked the pieces. Everything else was fine except for that one piece.
Hello Doug,
I just left you a voicemail regarding your review above, I am sorry to hear that the side blinker cover arrived cracked I would be happy to assist you with setting up a replacement if you would like to go that route. Please do not hesitate to give me a call back.
Thank you,
Allison EXT 1896
Said gauranteed 3 days delivery come to find out it's going to take a week… wouldn't have ordered the part
Hey David,
Thank you for speaking with me regarding your review on your recent purchase for the rear bumper. The voucher has been issued and you will receive an email confirming that it is good for 3 months to use online or over the phone on your next purchase. Again, if you need any additional assistance pre delivery or after do not hesitate to reach out to me directly.
Thank you,
Allison EXT 1896
Also found good deals. N always find more new products that i want.
American Trucks is outstanding beyond there means. There products are amazing, they ship fast, and they have never sent me defective products. There team is very helpful and knowledgeable. I highly recommend you checking them out.
The first power steering gear box I received was damaged due to poor packaging. The gear box must weigh about 40 or 50 pounds. The only padding in the box was a very thin layer of styrofoam that looked like a cheap cooler you would buy night crawlers in to go fishing. The box, the styrofoam and the first gear box were pretty beat up when UPS dropped it off. I called American Truck customer service and they were great to deal with. I sent a few pics to them and they sent a new one out (got it in two days). Unfortunately….the shipping method was the same. The box was mangled as well as the foam insulation inside. I normally purchase my parts from Rock Auto and know the parts will be packaged and shipped properly. I was shocked to see how American Truck cuts corners on their packaging for shipping. I took a risk and had the gear box installed and so far it is working as it should. Not sure I would buy from them again know what I know now.
Hello Steve,
I apologize for the way your items arrived shipping from our warehouse this is certaintly not a good customer service expierence and not something we aim for. I did try and locate the order for the gear box but was unsuccessful. I'm glad the replacement product is working and please do not hesitate to reach out if something else occurs. If you would like to give me a call to discuss further I would be happy to listen EXT 1896.
Thank you,
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Jason,
I just left you a voicemial going into more detail on your review that you left us, again we apologize your order is delayed and now not shipping until December. As stated that voucher was issued to your account to use online or over the phone and is good for 6 months. If there is anything else that I can help you with please do not hesitate to reach out to me.
Thank you,
Allison EXT 1896