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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Received item but they do not fit, trying to do a return of the knob cover
Sales person was very knowledgeable and helpful.he had no problem filling my order.
The rocker panel fit great.super easy to install.super fast shipping.
Ordered new rims and tire package comes with free mount and balance but had no idea nor any info on where to go. New set look awesome love the price but they rub when details in the order said they wouldn't. So ordered for a great price a 2" leveling kit which will cure all headaches and supposedly easy to install let u know.
Website was easy to use to find my replacement mirror for my truck. It also came with instructions on a video to watch for easy installation!
Ordered oem style smoked/red tail lights and a Red Rock grille for my super duty. Grille was damaged during shipping, made a quick phone call to customer service and they shipped out a new one same day.
I'm still waiting on the second item on my order { set of tie-down cleats}. I received the first part only a few days after I placed the order. I haven't even received an update. FedEx site shows that the parts are still on the west coast
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It was great. Easy to use website. Fast delivery and good customer service
The sales person was extremely helpful and knowledgable
Have not installed the kit yet to be able to rate the quality to include fitment
Delivery was acceptable pricing was competitive
No happy at all
Virtually right after i hit enter and submitted i tried to cancel my order which i was unable to do
I found the exact product for 75.00 cheaper and was unable to cancel my order.
The text message helper said i would need to complete a return
Very poor business practice
Package was listed as out for delivery for 5days before finally making it to my house.
The parts I ordered arrived on schedule and they work perfectly.
The overall experience was great. I debated for a few weeks before I decided to pull the trigger and make my purchase on Cyber Monday. I installed the BAK X4S in 30 minutes. The included instructions were simple to follow.
The package was delivered in one piece. Shipping was free!
I bought the Grille Guard last night and the today get a email saying they no longer have it and it has been discontinued. Do not offer something that you dont have.
Part came pretty quick. Website is great. Quality is awesome. Y'all should consider adding the hardware, or even better selling security hardware.
Long time customer, ordered a ton of parts. Always great to deal with, I've never had a bad experience. The parts always show up on time and in great condition. On my most recent purchase I accidently had the wrong shipping address entered. Called the support number and immediately had it fixed withing 30 minutes. Like I said great customer service.
Nice cover. 1" wider would be good. Clamps ok after lube threads
I ordered a set of headlights parking lights and part of the parking lights were broken
Hey Billy,
I apologize that your light arrived broken, I did locate your order and see you have already spoken to customer service regarding this. Your replacement is processing at this time, I did leave you a voicemial extending an additional assist if you need anything else. Please feel free to reach back out to us.
Thank you,
Allison
I found what I needed, ordered and got it. As of now have never gad any problems with them. I
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kent,
I located your order for the grill guard, I see this was a direct ship from our manufacture to you. We do the best we can at keeping our online website up to date with inventory but sometimes when it comes directly from the supplier we might not have the most up to date information reflected. We apologize for any inconvenience this may have caused you, I went ahead and issued you a voucher to use on your next purchase online or over the phone.
Thank you,
Allison