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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Ordered item on Dec 5. On Dec 6 and 7 I received emails for a review. What's to review? All I did was placed order. Now its Dec 15 and have not received item.
Great products and on time not like the others will continue to get my products for my trucks here!
Easy negotiations to the product I wanted to research and purchase.
Have my resonators off & the muffler changes the truck for sure. Throaty loud sound at low MPH but not lout on the interstate it's great
I received a set of side steps for a customers 2024 Ram2500. The box came destroyed in delivery and all wrapped up on one end. Whomever wrapped these for shipping is a complete hacker. Now, in order for me to return them, they want me to remove the product take pictures just to get a RA!
I sent them a full video of the box un opened at all by me and pictures but they are insisting for me to remove the product and take pictures of the product, now I know this sounds like no big deal but it's the inconvenience and time consumption.
That's ok, I'm the only truck shop installer within 43 miles of this area and I'm insisting on all my customers to buy from Real Truck or ANY other parts place. I now refuse to install ANYTHING from these A-HOLES.
Hello Ron,
I apologize for your experience with the side step bars, I located your order for them and see the return is setup by the agent you spoke with over chat. I went ahead and waived the photo request please keep an eye on your email for your RMA and pre-paid return label. We do have the option to waive the photos but in cases where something is damaged we try to get the photos due to some suppliers require them. We never want it to be a burden or make this difficult for our customers. If there is anything else I can assist you with please feel free to reach out to me at ext 1896.
Thank you,
Allison
It was very easy to speak with a representative, and get a solution to my order!
Was so thankful to run across this company for a Christmas gift that was sold out everywhere else. Easy to order and received in a timely manner.
The American Truck Website was easy to use. My package was delivered on time as promised.
Tried to cancel order 20 minutes after placing it. Was told I could not cancel these do not look like the fender flares that I want for my truck. Now it seems I'm stuck with them
Hello Clint,
I just left you a voicemail advising that if these do not fit I would be more than willing to assist you with setting up your return. Please feel free to give me a call at ext 1896 and apologize for any inconvenience this may have caused you.
Thank you,
Allison
Easy and painless, delivered on date expected and happy with overall experience
Great service great part can't wait to put it on didn't take long to receive my part.going to put it on myself thanks to video from American trucks.
So it was delivered by Fedex. I filled out their site that says they'll give you updates on delivery. Today I went on both sites; AT and Fedex and found delivery time between noon and 2PM. At 2:05 PM I checked again and Fedex had changed the time to 2:30-4:30 PM and never sent me an update.
I had to leave my house by 3:00 PM so I went on Fedex's website and attempted to stop the delivery. At 3:00 PM I left my house not knowing what Fedex was going to do.
Of course it was delivered in front of my garage for anyone going by to see and steal.
Luckily it wasn't stolen, however the box had tears in it and looked slightly bent. The wife and I brought into the garage for the night.
I'll look at the packaging more closely tomorrow and take pictures.
I'm not very happy about this delivery.
Hello Sean,
I just left you a voicemail going into further detail regarding your review, I apologize for fed ex delivering after you attempted to reschedule, if there is anything wrong with your item please do not hesitate to give me a call back at ext 1896.
Thank you,
Allison
Very addictive love American trucks very satisfied with everything that I have bought and like real people reviews of different accessories and pictures of products
I was excited until I opened my box and my lenses aren't smoked! The picture of the ones I ordered were dark, these are almost completely clear. My tail light lenses are dark like the picture I ordered from. WTH! Actually after looking closer my taillight lenses aren't very dark either the background is just black.
Hello Rich,
I apologize that the lens did not arrive smoked like you ordered, I see you have already setup a return and it is processing with the supplier, please keep an eye out on your email for updates and contact. I have issued you a voucher for the inconvenience that you can use on your next purchase online or over the phone. If you need anything else please feel free to reach out to me at ext 1896.
Thank you,
Alison
Hello, I have not completed my first order still waiting on one of three, to be delivered. Two of three does not match. It is a rim that I thought match the rims I currently have. Unfortunately it does not match I will need a return slip for this otherwise thank you very much.
The fasteners were junk. I had to go buy longer better ones. You owe me 5 bucks!
Hello Lawrence,
I apologize that the fasteners did not hold, I went ahead and refunded you some money back to your original method of payment since you had to repurchase them. You should get an ail confirming this as well. If there is anything else we may assist with please feel free to reach out to us.
Thank you,
Allison
Mike was very helpful and took care of all my needs. Thank you
Y'all are telling me to review my order yall haven't sent me any tracking# or anything it's fine I know yall will send me something but no update nothing and I bought it yesterday
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Jeff,
I apologize for the delay with your order this item shipped directly from our supplier to you therefor it took a little longer to process with them. But good news it did ship and is due for delivery on 12/18 by fed ex tracking # 770716538550. You can view tracking and estimated ship dates through our customer portal which is orders.americantrucks.com in the future if needed. I also issued you a voucher to use on your next purchase online or over the phone for the inconvenience.
Thank you,
Allison