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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Ordered them got here fast they look nice but as I was taking them off the box they were broken pieces that were coming off which I can't believe for the money I paid for I was expecting it to be from good material but no as always they're made in china but I managed to put them on another thing when your about to install them you really have to push them hard so they latch right in if not they're not gonna stay intact.
You send too many email and too many text messages. You ask me to review items that I returned or are still on back order that I have not even received. Too much mass spamming it not going to increase sales only drive customers away.
Broad selection but the website lacks the ability to compare certain items.
Shipping was quite fast and the company always contacted me letting me know when it was going to be delivered
I placed an order and received an empty box. After 1.5 hrs on the online chat, with a huge amount of runaround, I was unable to get the product replaced or a refund offered. They kept asking me to exchange...an empty box? This place is not legit.
Hello Susan,
I am so sorry to hear that you receied an empty box instead of your ratchet straps. Unfortunately these shipped directly from the manufacture and we nor they have any control over the delivery of the product once it leaves. These straps are now in high demand causing a massive backorder/discontinue as the supplier is unable to fulfil the orders. Our lost and damage team is reviewing this now and you will receive your replacement/refund within 1-3 business days, I apologize again for any inconvenience this has caused you.
Thank you,
Allison
Called for help to order my husband some gifts, the man on the phone was very pleasant and helpful.
Using the website was very easy and had no issues from ordering to receiving them. Perfect!
Fits well and far better than stock. It should last long and ride much better. I purchased a whole new suspension here. Very soon I will know the ride quality
Hello Joey,
I sent you a follow up email regarding your review, I apologize that the credit was not in your account at time of placing an order. At your earliest convenience please respond to my email.
Thank you,
Allison
Spent 1300 bucks after 2 days talking to people on a tuner and pcm for my truck but 2 days after buying they call me saying they can't go through with my order because they couldn't find the right part for my truck even after I was told they had it and was even given a discount for what I was buying went to another company and the part they said wouldn't work is the exact part I needed they just don't know what they're doing I guess
Hello samuel,
I apologize that this happened to you and your order was cancelled, I can understand how frustrating this must of been. I can assure this is not something that normally happens considering this was specific for your vehicle i'm glad the supplier was able to establish that it wouldn't work before you went through the hassle of installation etc. Again, we apologize for your experience and if there is anything else we can assist you with please feel free to reach out to us.
Thank you,
Allison
Purchased running boards on the phone.
When I spoke with the agent I told them o also wanted to buy installation so the agent had me pick an installer close to me from the list they provide.
I was told the running boards would be shipped directly to the installer's facility within 3-4 days and that the installer would reach out to me to set up an appointment for the install.
Today I received several emails. One was to notify me that the items have shipped and the other asking me to select an installer and the time and date I'd like them installed.
Instead of shipping to the installer's facility they are now being shipped to me which is not what I was told.
Instead general it seems to me like they do not have their logistics figured out which does not inspire confidence
Hello Michael,
I apologize that the sales rep misinformed you at the time of purchase, so install with local shop is done with our 3rd part called Install Connect, they reach out to you directly after the purchase is made on our website and you select install. They give you options of shops local to you that work with us and ask you preferred date & times. The sales rep cannot set you up with these services at time of purchase since they have no contact with the shop our install connect people do. I apologize again for any inconvenience this may cause you, and I have also issued you a $50 voucher to use on your next purchase online or over the phone.
Thank you,
Allison
I have the S-type catback exhaust on my 2013 Mustang GT and I love it! Perfect sound and volume for my Mustang. However, I just bought a 2024 Ford F-150 Tremor 5.0 Coyote V8 and wanted a louder-than-factory but not-as-loud-as-the-2013 Mustang GT exhaust for it. Since Borla doesn't make a Touring exhaust for my new truck, I ordered the S-type (*******) anyway. I'm glad I did! It is not as loud as my 2013 Mustang GT exhaust but sounds every bit as good. Can barely hear it cruising on the interstate but gets aggressive on acceleration. Perfect, for me. Absolutely perfect!
Nice muffler wish it was louder but its cool.I'm satisfied
I accidentally ordered the wrong size sidesteps for my truck. They refunded my full price and helped me order the correct sized ones. Install was pretty simple and they look great! Highly recommend ordering from these folks.
Going to have it installed. I can do the bumper, prefer to let someone else run the wires.
Easy and quick. Easy and quick delivery. Easy and quick delivery. It's a Christmas present so that's coming soon.
Straight forward and to the point. Good quality product with super fast shipping at a good price.
I placed an order a coilover set for my F-150 to replace the Fox/Roush suspension that is now worn out and making noise. I received the package fairly quickly, but literally only rear shocks were in the box that came. I reached out to the customer support team to assist, they asked me to take photos, etc. I have not heard anything in regard to a resolution -- this is a joke lol
Hello DJ,
I apologize that your item arrived missing items I would be more than happy to look into this for you but I was unable to locate an account using your email provided. At your earliest convenience please give me a call at ext 1896.
I look forward to hearing from you,
Allison
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Alejandro,
I sent you a follow up email regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you Kelly