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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Brake pads and rotors were shipped super quickly and arrived super quickly. Issues I had were with packaging. Pretty much every box with a rotor in it was busted open, one box of pads was completely broken open. Parts were able to bang into one another, so we will see if there are any damaged pads or rotors. Furthermore I ordered both front and rear (8 pads 4 rotors) but it only came with 2 wear sensors instead of 4. Where are the missing 2 sensors?
I was able to determine the parts I needed from the well illustrated website, made the order and had them delivered in good order. 100% satisfied.
Good easy. I ordered the wrong bracketes being stubborn attempted to modify and make them work should have listened to my wife.
Always great shopping here, nice to have truck specific selections AND a veterans discount. Borla exhaust sounds awesome and the new running boards look great. Shipping was next day, a day faster than expected.
Very easy to navigate site and find the product that fits my truck. Selection of products is very good. Fender flares I ordered fit perfectly
I have received my order. The box was not very good condition. The whole top was open. I haven't had time yet to see if any thing is missing. I was in bolts and what not but I took pictures when it was on my steps before I touched it.
Had to order twice, one got lost the other took a week, after paying for the three day delivery.
Hello Chad,
Thank you for taking my call this afternoon, as we discussed you will receive confirmation of the shipping refund and if you need anything else please do not hesitate to reach out to me.
Thank you,
Allison
Great wheels great price lightning fast delivery, awesome
Super fast delivery great price really fast install and great sound
Expected delivery was 12/30 but arrived 12/26. Surprising considering the Christmas rush. Well done!
After ordering and receiving my first order from your company I'm sure I will be looking for other items for my F150. Thanks!
Finding the parts and desired items for my vehicle on AmericanTrucks.com is really easy and straightforward allowing me to find exactly what im looking for
I ordered front headlights as a gift, it came sooner than expected and in perfect shape looked just how it said it would. I would order from here again!
Finding what I wanted was very easy, they have very good prices and very fast and efficient shipping.
Ken was very clear on the phone and knew exactly what I was looking for. From purchasing to receiving was a pleasant experience. I would choose this company again!
Liked that my part came quickly. Will be ordering more soon!
Easy to order. Great customer service & quick delivery. Would recommend & will shop again.
Was very disappointed on the cold intake I bought, every part was off where I had to rig up just make it fit! The manufacturing company needs to readjust the assembly and get the parts closer to fit better, my hose line was way to short now it's pinching my hose hopefully it doesn't cause a problem later on, also the sensor bushing was way to tight and wouldn't fit, hope yall can add a better bushing where I wouldn't have to use super glue to make it stick to the intake
Hello Francisco,
I am sorry to hear that your cold air intake did not fit correctly as advertised, in the future please feel free to reach out to us directly when you have fitment issues we can look at the product you receive and compare it to the suppliers website and verify you received the correct item. As well as assist you with replacing it for something different if needed. I went ahead and issued you a voucher to use on your next purchase online or over the phone. If you need any additional assistance please do not hesitate to reach out to us.
Thank you,
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jacob,
I sent you a follow up email regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly