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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Fine, not as wide as it looks in pictures, but may serve the purpose
The selection was easy and verification of the product was accurate and Very quick to receive them protect after it was ordered,
Order showed up 4 days early and was easy to track and the install went very easy
I'm not sure why your asking me about my experience with American Trucks. I haven't got my part yet. So I can't tell you about my experience...
The products I ordered where well made, an easy to install, everything was exactly what was discribed I will definitely order again
We got a call the day after our purchase from a live agent confirming our order and letting us know that it would be shipping. We also got a prompt email/text from the delivery company. Everything was flawless. Only a couple of hours to install and well worth the money. We had some great help while deciding which snowplow to purchase using the online chat. Will use again in the future!
Super simple super easy and got my parts within a couple days of ordering what more could you want?
I purchased their MAP Sensor and paid $13 extra for quicker delivery and it didn't arrive on time, it was supposed to be here today 1/19/2025 and hasn't left their facility.
Hope their product is better than the delivery.
Was not provided with rear hardware to mount to the cab end of the tailgate..
Rob,
I sent you a follow up email regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly
Used to use auto anything, now that it is American trucks is good.
Paid for 1 day shipping, here we are 3 days later still no product and out extra money.
Tyler,
I sent you a follow up email regarding your review, at your earliest convenience please feel free to respond to me and I look forward to assisting you.
Thank you
Kelly
I struggled to identify options to mount my antenna. Intended use in 2M / 70CM HAM radio installation. Antenna length on top of vehicle or on a window mount would result in excessive clearance requirements. This mount was almost perfect as it did not put the antenna far down the fender like other mounts. The mounting location was easy to access. Would prefer this to be modified so that it would not have excessive height above the cowl grill, it would look better if it "just" cleared it and would also give a few extra inches less total height to make low clearance garages more accessible.
I ordered through the website and there were some shipping discrepancies. I used the online customer service and got in touch with an agent immediately. AT went out of their way to get my order shipped to me AND they gave me a discount on my next purchase.
Product was delivered fast and in great shape will definitely buy from here again
From the first contact with Jordan this was a positive transaction in every way. He was pleasant and well versed in the equipment I was looking for.
They said the package was lost then it arrived two days later and they already have another set being delivered. Huge hassle but at least they sent a new part
I have not installed the bed cover yet. But the ordering and selection was great.
Would use American trucks service again and recommend it to friends
Ordered a set of aftermarket headlights and side markers for my 1998 Ford F-150 from them. Order was shipped immediately, and everything is just as described. Fit perfectly, very simple installation. I have no problem ordering from AT again!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Alvin,
Thank you for taking my call today, It was my pleasure assisting you. You will see the refund for shiping within 3-5 business days. Please feel free to contact me if I can assist further.
Thank you
Kelly 1395