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AmericanMuscle

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!


americanmuscle.com
Founded in 2003
Malvern, PA, United States
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AmericanMuscle Reviews Summary

The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.

This summary is generated by AI, based on text from customer reviews

quality
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This company responds to reviews on average within 6 days

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35,340 reviews

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Illinois
1 review
0 helpful votes
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Clutch cable and louthmouth exhaust
October 2, 2024

The loud mouth exhaust had an excessive amount of metal rod for the hanger left over I had to cut off as well as the passenger side hanger was not bent even close to where it needed to be. The clutch cable broke while making the first few adjustments?

Date of experience: September 21, 2024
California
1 review
0 helpful votes
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I like it
October 1, 2024

Very Nice and essay to choose 👍 fast shipping and high quality content

Date of experience: September 21, 2024
Texas
1 review
0 helpful votes
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Great Price
October 1, 2024

Was looking for this exact decal to replace one side of my challenger, as it was damaged. Only thing i would suggest is adding dimensions, it would've helped to see if it matched the one i currently have. Other than that, great product, great price, quick shipping,

Date of experience: September 21, 2024
Georgia
1 review
0 helpful votes
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Parts will arive broken...
October 1, 2024

Ive ordered from AM several times and I have yet to have a good experience with them. They are a certified drop shipper they will drop your products LITERALLY! They will cut corners and make sure to have your product broken before it gets to you. Quite literally throwing your boxes around with no padding to make SURE your parts are broken before you can see them for the first time.
(After you pay extra for shipping) Id like to say this is a joke, but no. They left a review bar here and here is my honest review.
Lazy people with good marketing does NOT make a good company and they actively do nothing to help.

This is not a one time thing, this is not just me, Save your money and spend it somewhere else.
I'm over giving this terrible company different tries. Just cut out the POS middle man and order directly from the part manufacturers, Pathetic...

Date of experience: September 21, 2024
Indiana
1 review
0 helpful votes
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And a select service's
October 1, 2024

Very good and nice and perfect service and I like shopping and Americanmuscle

Date of experience: September 20, 2024
Illinois
1 review
0 helpful votes
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JLT CAI
October 1, 2024

Package was delivered in a timely manner. Very happy with that. Also nothing was damaged. Box was in great condition. Plus had all the parts needed.

Date of experience: September 20, 2024
Tennessee
1 review
0 helpful votes
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Parts ordered, parts received #2013GT
September 30, 2024

Ordered two items, led marker lights and led 3rd brake light. Received both items in perfect condition and the install was flawless.

Date of experience: September 20, 2024
North Carolina
1 review
0 helpful votes
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Great product.
September 30, 2024

I programmed it in 20 seconds and it works perfectly. Just what I was looking for and great price.

Date of experience: September 20, 2024
Washington
1 review
0 helpful votes
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Rear diffuser 2016 Challenger
September 30, 2024

The part did not fit correctly. Customer service provided a return label and unit has been sent for refund.

Date of experience: September 20, 2024
Colorado
2 reviews
0 helpful votes
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Great Price!
September 30, 2024
Updated review

I haven't opened the box. But it came in a huge box! I figure that it's perfectly fine.

Date of experience: September 19, 2024

Check out was a little buggy
June 27, 2023
Previous review

Check out was a little buggy. Other than that everything was great.

Date of experience: June 26, 2023
California
1 review
0 helpful votes
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Late delivery, but great product
September 30, 2024

As title said, delivery was 4 days late. Happy with the product however the shipping was late and I paid 8 bucks for it.

Date of experience: September 19, 2024
Georgia
1 review
0 helpful votes
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Letter L goes to the left
September 29, 2024

The L in shelLby is backwards the bottom part of the L goes to the left and not to the right I paid 80 dollars for the letters

Date of experience: September 19, 2024
New Jersey
1 review
0 helpful votes
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I recently had a disappointing experience with American Muscle when trying to purchase a set of RTR Tech 5 Wheels. I ordered a staggered set, and while the website claimed all wheels were in stock, I later found out that only three of the wheels were available. The rear wheel I needed was not in stock, and despite multiple calls, I was informed it would not be restocked for several months.

To make matters worse, American Muscle refused to accept a return on the partial order, even though they sold me only three wheels, leaving my order incomplete. They did not provide any resolution or alternatives and showed no concern for fulfilling their end of the transaction.

Thankfully, I was able to resolve the issue directly with the manufacturer, who went out of their way to help me avoid being stuck with an incomplete set. I would recommend that American Muscle improve their stock accuracy and customer service to prevent other buyers from facing similar issues in the future.

Date of experience: September 19, 2024
California
1 review
0 helpful votes
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I received a faulty/wrong part
September 29, 2024

One of the pieces was not fully painted. It was missing holes for some cover clips. And it didnt align with my trunk.

Date of experience: September 19, 2024
Texas
1 review
0 helpful votes
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Badass trunk and fast shipping love it
September 29, 2024

I loved it and was fast shipping the trunk looks badass on my car.

Date of experience: September 19, 2024
Mexico
1 review
0 helpful votes
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Thank you!
September 29, 2024

Satisfied! Thank you very much! You have great merchandise for my cars AND budget!

Date of experience: September 19, 2024
Florida
1 review
0 helpful votes
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I actually received the product sooner than expected. My only issue is when I would go check the status, it said processing. I'm happy I received it sooner, but it was meant to be a surprise for my partner who I live with and because the tracking didn't update, he ended up finding the package at the front door and now knows what he's getting.

Date of experience: September 19, 2024
Florida
1 review
0 helpful votes
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Mustang louvers
September 29, 2024

The mustang louvers looked exactly as what I had ordered however I wish they would have had mesh insert at the front end of it to make it look even that much more cooler.

Date of experience: September 19, 2024
Illinois
1 review
0 helpful votes
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Battery cover
September 29, 2024
Updated review

Arrive on time and sent out to be painted. Should look good and can't wait.

Date of experience: September 19, 2024

Always the best
July 9, 2024
Previous review

Always the best

Date of experience: June 28, 2024
Mexico
1 review
0 helpful votes
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Great service
September 29, 2024

As always great service, quick deliver and quality of the products

Date of experience: September 19, 2024