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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
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Two tires and a pressure gage was lost in shipping. They were very attentive getting the items replaced. I am only waiting for the pressure gage to arrive and I can have my new tires and rims installed.
Items arrived on time and in great condition. Easy to install and exact fit.
The entire experience was AWESOME! From review, to placing the order.to getting it timely
Got my cold air intake, with no missing parts what was a shock, because the box was open and hardly no packing materials to protect the parts inside, the cold air intake tube was all dented up and scuffed, besides that everything else was good, the installation went smoothly. But the evap hoses and adapter provided looked like someone used their teeth to cut the hose, the plastic adapter provided is a tad small so the vac fitting jiggles loose. Overall the cold air works great and it looks cool after some modifications I had to do.
Horrible Customer Service. I was sent the wrong part, yet, they expected me to pay $30.00 to have fedex come and pick up the box. They call it a convivence fee, if the error was on my end i'd have no issue paying, however it was their mistake, the box was 5'8" tall and 23in. Wide, I should have had to search around for a fedex location. I was left on hold for over 30 minutes, and hung up on several times. I was also promised a call back from a supervisor this has yet to happen. Will NOT be purchasing from them again
Hello Michelle,
Thank you for your feedback regarding your recent purchase and experience with customer service, I apologize that you had a bad experience with us and for all of the frustration this has caused you. I do see that you spoke with a supervisor on 10/17 at 12:28 PM EST. Looks like he issued you a voucher and we did not charge you for the fed ex return label that we issued you to return the product. If you require further assistance please do not hesitate to reach out to us!
Thank you,
Allison
Very fast shipping and awesome part quality! I have several other items I am going to order
The spoiler had a little scratch but besides that great service
Great service.great parts.shipping was very reasonable.online catalog easy to use
All the directions are in French! Also directions do not explain which direction the bolts should be inserted. The longer one hit the bottom of the swivel seat if not put in properly.
I order from AM because they had the best prices and great reviews! I am was so please with the entire process and product received. Even the follow up was great. They earned my business for sure. Thanks.
I've been shopping with American Muscle for almost 20 years and have always been satisfied with their customer service & fast shipping. Their pricing is always competitive and they have an excellent selection of mods for Mustang lovers.
The advertised product is exactly what I got. I got it the same day I ordered it (it was early morning when i ordered) and the products were name brand BBK. Installed them as easily as i would have expected no known leaks that i know of.
Enjoy looking at all the parts; however, one email per day is plenty for me.
Thank you.
Hello Aron,
I am sorry to hear that your order did not arrive in a timely manner as scheduled and you paid for the 2 day shipping. I completely understand your frustration and for any inconvenience this has caused you. I tried to call the phone # on file but It did not give me an option to leave a voicemail. I went ahead and refunded your original method of payment for the 2 day shipping you should receive an email confirmation for this refund as well. We look forward to your continued business and if there is anything else we can assist you with please do not hesitate to reach out to us!
Thank you,
Allison
Good experience. Easy shopping and navigation of the website. Many items to choose from when trying to fix up your car.
All items have a very good description of part details, installation instructions and a verification of guaranteed fit for your vehicle. The Military discount is auto applied to my orders as well, awesome!
Make sure you take off your rear bumper. It will make install a lot easier.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Jason,
I am sorry to hear that the item arrived not packaged well and one of the items was scratched and dented, I'm glad you were able to make some modifications and get the item to fit and work for your vehicle. For future reference you can contact us via phone or chat using our online website and we can always process a replacement for you. I went ahead and issued you a voucher that is good for 30 days and can be used online or over the phone with our sales techs. You will receive an email confirmation with this information. If you need anything else please do not hesitate to reach out to us.
Thank you,
Allison