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AmericanMuscle

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!


americanmuscle.com
Founded in 2003
Malvern, PA, United States
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AmericanMuscle Reviews Summary

The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.

This summary is generated by AI, based on text from customer reviews

quality
280
This company responds to reviews on average within 6 days

Instant Feedback

35,344 reviews

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
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AVOID

I ordered 2 Forgester wheel raised center caps. They sent me one raised and one flat center cap.

THREE TIMES they sent me a replacement flat cap after I called and returned the previously delivered flat cap. I gave up and ordered from another company.

This company is incapable of correcting an order error. AVOID.

Date of experience: June 10, 2022
Support R. — AmericanMuscle Rep
over a year old

I'm so sorry to hear about your experience!

I have attempted to contact you by phone and sent you an email so that I can help.

I hope to hear from you soon.

Amy
Ext 257

Missouri
1 review
0 helpful votes
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Awsome
June 10, 2022

Speedy delivery excellent products will order again
Thank you

Date of experience: June 10, 2022
Texas
1 review
0 helpful votes
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Gt350 axles
June 10, 2022

Always awesome as usual. Axles are a breeze to remove and install if you know what your doing.

Date of experience: June 10, 2022
Arizona
1 review
0 helpful votes
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Very satisfied with this combo, all parts together made a difference in my ecoboost and bring those turbo spools and noises to life!

Date of experience: June 10, 2022
California
1 review
0 helpful votes
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21 gt500 jacking rails
June 10, 2022

Works awesome! Excellent fit. I would purchase from again

Date of experience: June 9, 2022
California
1 review
0 helpful votes
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Easy and worry free ordering
July 10, 2022

Placing my order was so easy! In and out in just a few minutes. AM always has what I want. My packages arrived when they said they would!
Gotta go, time to install

Date of experience: June 9, 2022
Support R. — AmericanMuscle Rep
over a year old

I'm so sorry to hear about your experience!

I have attempted to contact you by phone and sent you an email so that I can help.

I hope to hear from you soon.

Amy
Ext 257

California
1 review
0 helpful votes
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Awesome!
June 9, 2022

You get what you pay for. Best quality out there! Fast shipping!

Date of experience: June 9, 2022
Texas
1 review
0 helpful votes
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Great company
June 9, 2022

Lots of products to pick from, easy purchase process.

Date of experience: June 9, 2022
Maryland
1 review
0 helpful votes
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Giddyup
June 9, 2022

Great experience awesome products easy to install no issues with purchasing and receiving

Date of experience: June 9, 2022
Minnesota
1 review
0 helpful votes
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2 star out of 5
July 9, 2022

Products both had defects when it arrived, very disappointing. Your company is well known and many followers on YouTube. Your defected products should not be shipped out. Overall customer service was good.

Date of experience: June 9, 2022
Support R. — AmericanMuscle Rep
over a year old

I'm so sorry to hear about your experience!

I have attempted to contact you by phone and sent you an email so that I can help.

I hope to hear from you soon.

Amy
Ext 257

Alabama
1 review
0 helpful votes
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Quick shipping
June 9, 2022

Very quick shipping. Received my package within 4 days.

Date of experience: June 9, 2022
Florida
1 review
0 helpful votes
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Greatttt
June 9, 2022

Fast shipping, great quality shirt for my Husband!

Date of experience: June 8, 2022
Pennsylvania
2 reviews
0 helpful votes
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Get ready for email spam
July 8, 2022

I love AM, but now you'll get 5 emails for every order asking for reviews and pictures to get stupid $10 off coupons or free surprise gifts. No matter how many times you unsubscribe from the AM junk mail list, you get more with every order placed. I absolutely hate this bull$#*!.

Date of experience: June 8, 2022
Support R. — AmericanMuscle Rep
over a year old

I'm so sorry to hear about your experience!

So that I can help, please reach out to me directly at EXT 257

I hope to hear from you soon.

Amy

New Mexico
1 review
0 helpful votes
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Amazing
June 8, 2022

Amazing one package came in and the next day the next one came in golden parts were perfect

Date of experience: June 8, 2022
Ohio
1 review
0 helpful votes
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Grata
June 8, 2022

Nehrbrje snaked. Hehevhebe absjdbdhdbbr behejjhvrhjr hehje

Date of experience: June 8, 2022
Pennsylvania
1 review
0 helpful votes
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Very happy husband
June 8, 2022

Everything went very smoothly, husband is very pleased with the items he needed for his car.

Date of experience: June 8, 2022
New Jersey
1 review
0 helpful votes
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Great customer service
June 8, 2022

Fast and quick to respond, helped me with all my tuning issues and orders.

Date of experience: June 7, 2022
Oregon
1 review
0 helpful votes
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Ordered the parts on friday and it said guranteed monday june 6 and now it says scheduled delivery for june 9 why would you put that on there that's very deceiving, I expected the parts on the day you guys say even before you pay its when you would get the part im soo upset and mad, frustrated and pissed off this is not ok we all have things to do and work on I shouldnt have to be looking for my package if you guys are saying it's gonna take 3 effing days stop lying to tour customers, I would suggest making your shipping say package delivery 5-10 days be more real about it

Date of experience: June 7, 2022
Support R. — AmericanMuscle Rep
over a year old

I'm so sorry to hear about your experience!

I have attempted to contact you by phone and sent you an email so that I can help.

I hope to hear from you soon.

Amy
Ext 257

New Jersey
1 review
0 helpful votes
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Great service
June 7, 2022

I was looking for a reverse light. Found it easily. But w was not ready to but. Unfortunately I clicked the wiring button and ordered it. I contacted via chat immediately and Cassie was fantastic in helping me cancel my order. I was easy and quick. I will definitely come back to but it

Date of experience: June 7, 2022
Washington
1 review
0 helpful votes
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Great product
June 7, 2022

Nice and easy purchase with a fast delivery and easy install

Date of experience: June 7, 2022