Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Arrived on time parts was in good shape and all fit the car like theh was suppose to
Easy ordering, accurate tracking, delivered two days earlier then original estimate. And arrived with no damage. The clutch was in the car later that day and is working great.
I have not actually ordered from AM and I will state for good reason. I have spent almost $11K under the hood of my Challenger and in doing research AM is at times 30% more expensive than other vendors. With prices like that the employees must be living it up, or the CEO's have to pay for build after build.
Very pleasant purchase experience! These guys ship fast! Received the right part to complete my repairs, my Stang breathes deep and easy thanks to you guys at AM!
Why do I have to pay for shipping on items under $75? Summit Racing doesn't make you pay for shipping on parts that cost $50 or more. If they had this part I would have purchased it from them because the shipping would have been free. The item I purchased from American Muscle cost me $62 and then I had to pay for the shipping. However, I am pleased with the product and how it looks on my Mustang. Just a friendly thought AM.
Why do I have to pay for shipping on items over $50? Summit Racing doesn't, if they had this part I would have purchased it from them and shipping would have been free. Just a friendly thought.
I wanted a new shifter for my Camaro SS and yes I could have gotten it from Amazon but I love the service here and they priced matched without hesitation. The service is important to me and American Muscle is top match.
I dont know whos at fault, but ima leave a 5 star anyway because this is a good company. But when i ordered the bama tuner, they gave me a rubber shock boot instead of the obd2 cable it was supposes to come with. I dont know how on earth anybody could make that ridiculous mistake unless it was processed through a machine. Anyway I hope I get my replacement or the 5 star should be a 2 star.
This is the best place to look at anything you would be needing for your car.
Delivered on time, packaging was good, came with all items. Overall, good experience!
The replacement antenna I ordered was exactly what I needed. The order process was easy and delivery was quick.
Overall shopping was good. I like that they help to purchase right parts for your vehicle. Easy shopping and checkout experience.
Rubber grommet that goes in fender is larger than the bolt provided would not fit also the breather hose is the wrong size going into my car but the right size going into the tube had to call customer service to have other parts shipped
Great service and good products, no hassle returns, professional product advisors!
Always an easy and pleasant experience placing an on line order.
Other than shipping with the perpetually underwhelming Fedex it was awesome. Once Fedex shipped my package to BFE and back for absolutely no reason ( causing it to be delayed) I called AM customer service and they jumped right in and helped solve the problem.
Overall great product but i has a slight problem getting the fuel hose over as it was an extremely tight fit.
Answer: Be very careful with them They take your money and let you wait
Answer: I have never found it hard to contact AM. Simply called the costumer service line and within minutes was talking with a rep and resolving any issue I had.
Answer: From my experience, I would expect a lot of support. Someone left out the SUPPORT from customer support.

