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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
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The packaging was damaged and parts were scuffed, the item is under the part so out of site.
I've placed 2 orders with AM and there have been no problems either time. Got my stuff on time and in good shape. Only critique, they need more vendors and selection.
The delays in the supply chain didn't hold up my parts up. I got them within a couple of days great job. Thanks
I never received an email order confirmation or anything after my order. Was unsure if it went through or what was going on until the order showed up
Very competent advisors and great help. The product was delivered very fast.
It's always a great experience with AM! I'll continue shopping with AM for my future upgrades.
Quick and easy layout with quick and good shipping times aswell
This was my first order, a small one, to get a feel for the experience with AmericanMuscle. I was not disappointed. The ordering process was painless, shipping was fast, and the item was exactly as expected. I will definitely be a repeat customer.
Ordering was very easy. The item came really quickly. It is a Christmas present for my grandson, so I have not opened it. I'm hoping it is just what he wanted.
Easy to order, no shipping hassles to Canada, install videos are excellent.
Got here a day early! The brakes and rotors are great!
Always easy to order and get what a need for a reasonable price.
Amazing gift for the husbands mustang! He's been wanting these for so long and they look fantastic on his car!
Upon seeing the picture of this item, I wanted it to add to my '21 Challenger. Ordering it was easy by just following the directions. I've ordered numerous products, and this was the simplest- just follow the
Prompts! I emailed a number of photos of my "build" a couple of weeks ago and have not received any
Notification of your receiving them, nor have I seen them being used in every magazine I've received.
I tried to address this by phone, but when Chris transferred me, I was cut off.
What a problem to send product back. Your company sent me parts for a mustang when I ordered for a dodge which was confirmed by a employee named Richy extension 448. Twice he tried to send a FedEx return info and never received anything. Next day I called and talked to another employee and received the info I needed. Went Walgreens and sent it off 12-06-22. Tracking number **************. Hope I get the correct parts sent back as quickly as possible. Charles Murphy. *******460.
Very easy and convenient and fair price.
Great experience with communication on product fast service, well knowledgeable help with installation.
Answer: Be very careful with them They take your money and let you wait
Answer: I have never found it hard to contact AM. Simply called the costumer service line and within minutes was talking with a rep and resolving any issue I had.
Answer: From my experience, I would expect a lot of support. Someone left out the SUPPORT from customer support.

