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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
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I placed a $151 order. They did a pre authorization for the amount which was fine. When the order shipped, I was charged 2 separate charges of $36 and $115 which put my account $45 in the negative. This is NOT how preauthorizations work. They're only supposed to debit your account for the actual amount, not double the amount. They just told me tough luck, you'll hVe your money back in 3 to 5 days. I guess I'm supposed to eat air sandwiches and ride on fumes for work all week. NEVER AGAIN will I order from this crooked $#*! scam of a place.
Ordered front pads for my charger scat pack package came quick and everything went smooth
We ordered 4 tires and wanted them delivered to our dealership for installation. The website kept changing our shopping address to match our billing address and vice Versa. I kept changing it back and before I hit "confirm," I double checked that the addresses were correct. However, when I got my order confirmation, they had once again changed the delivery address to my house. We immediately called to try and change it but were told because of the expedited shipping, we'd have to call FedEx and pay a fee to "possibly" change the delivery address but even if we paid, there was no guarantee they'd change it. I ended up having to load the 4 tires in my car and drive them to the dealership which was far less than convenient. Other than that, the order process, and fast/free shipping were great. It should be much easier to have these tires delivered to a different shipping address as most people will not be installing them at home.
I am sorry to hear that.
If you would like to discuss your experience-
I would be happy to speak with you about it.
Amy
EXT 1257
FIRST OFF,i have spent nearly 50,000 dollars over the past years with A.M.so i had to return a part i had to go thru hell to return it also after being transferred to 5 different people,2 of the 5 were RUDE as hell,right there they lost me as a customer,it just goes to show why BMR pulled away not because bmr is expensive there not,they are probably as fed up as i am,so all in all GOOD BYE TO A FAILING COMPANY just check out B.B.B
I am so sorry to hear this.
I reviewed your order and I sent you
An email.
If you have any other questions or would like to
Discuss your experience- please let me know.
Amy
EXT 1257
I purchased a set of the Rovos Hub Centric rings today for my Mustang. American Muscle had been out of stock on these rings for several months.
I thought they came with free shipping but was wrong. I guess I didn't spend enough this time.
Item arrived in a timely fashion. The ball joints themselves are very straight forward to install. They also come with a grease fitting to allow for maintenance. Excellent product for lowered vehicles.
I bought some performance shocks for the same price I could have gotten standard shocks for at the local auto stores. The only thing that could have been better is to have a short one page instruction sheet in the box.
I had paid for shipping to get my parts on time to have my car ready for a race. My parts where not delivered in time l! There for I missed the race!
I am so sorry to hear that.
I see you reached out to our customer service.
If you need any further assistance or have any questions-
Please let us know.
Amy
EXT 1257
Easy to navigate the website, order was placed and came very quickly to our home.
Great product looks great on my car.would recommend these.
I received my 2,000 wheels in just cardboard boxes. No insulation whatsoever. The boxes were broken and squished. It was just complete lack of care for the product. Then when I opened my wheels I had multiple scratches on two of my wheels. Now they did take care of me in regards to the damaged wheels. But still when you spend money like this your product should be packaged properly and handled with care.
I am so sorry to hear about your experience-
If you would like to discuss, I
Would be happy to speak to you about it.
Amy
EXT 1257
The vinyl was mediocre unfortunately. Tail lights extremely big. The side markers fit ok.
I am so sorry to hear that.
Please reach out to our customer service if you need
Assistance with your vinyl. We are happy to help.
Amy
EXT 1257
I ordered 5" cherry red exhaust tips. But only received a mat black tip that was damaged. The offered a refund with the return of my funds in 7-14 days. I waited 7 days for shipping. This is absolutely absurd especially because they had received 6 plus pictures of the item and the box. Highly not recommended
I am so sorry to hear that.
I see you contacted our customer service-
If you have any other questions, please let me know.
Amy
EXT 1257
Answer: Be very careful with them They take your money and let you wait
Answer: I have never found it hard to contact AM. Simply called the costumer service line and within minutes was talking with a rep and resolving any issue I had.
Answer: From my experience, I would expect a lot of support. Someone left out the SUPPORT from customer support.


I am so sorry that was your experience.
If you would like to discuss this,
I would be happy to speak to you about it.
Please feel free to reach out.
Amy
EXT 1257