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AmericanMuscle

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!


americanmuscle.com
Founded in 2003
Malvern, PA, United States
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AmericanMuscle Reviews Summary

The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.

This summary is generated by AI, based on text from customer reviews

quality
280
This company responds to reviews on average within 6 days

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35,371 reviews

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New York
1 review
0 helpful votes
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Great strut bar
September 10, 2023

Strut bar fit perfectly on my 2005 Mustang. Thank you looks great for the upcoming car show.

Date of experience: September 10, 2023
Georgia
1 review
0 helpful votes
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Excelent
September 10, 2023

Excellent quality, easy to install and the improvement of the car response is felt immediately. I am very happy with the product

Date of experience: September 10, 2023
Florida
1 review
0 helpful votes
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Communication is amazing!
September 10, 2023

I have received multiple emails with shipping confirmation, date that it shipped, and even "did you receive your order". Great customer service!

Date of experience: September 10, 2023
Texas
1 review
0 helpful votes
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Over priced license plate bracket
October 9, 2023

The bracket I ordered failed to come with instructions or even proper fitment to clear the bumper. I feel that the overall quality is lacking in the part. The main license plate holder uses nuts in instead of a plastic keeper and has to be bent away from the car so that the nuts don't rub the bumper. I think for 120 bucks it should be much better.

Date of experience: September 9, 2023
Support R. — AmericanMuscle Rep
over a year old

I am so sorry to hear that you feel that way.
If you have any questions about your item-
Please reach out to our customer service.
We would be happy to help.

Amy
EXT 1257

New York
1 review
0 helpful votes
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Good service
September 9, 2023

Good product came on time no issues.I would recommend to others.

Date of experience: September 9, 2023
Missouri
1 review
0 helpful votes
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Expected better
October 9, 2023

I ordered because I was looking at arrival time. It's made in China, It's aluminum and so flexible I can bend it with bare hands. It's working fine for now. Ordered a better one to swap as I don't think this will last long.

Date of experience: September 8, 2023
Support R. — AmericanMuscle Rep
over a year old

If you have any questions about your item-
Please feel free to reach out to our customer service.
You can call or chat in. We are happy to help.

Amy
EXT 1257

Louisiana
1 review
0 helpful votes
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Shipping
September 9, 2023

Tried to take advantage of the 20% Labor day sale and the code wouldn't work. Package came in damaged, radiator had minimal damage. Looks great,works great and easy to install.

Date of experience: September 8, 2023
Ohio
1 review
0 helpful votes
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Not satisfied
October 9, 2023

No contact from the carrier. Came home to find the box sitting out front of my house. No way for me to inspect the product. Not what I was expecting after paying $200 extra dollars because I didn't have a dock

Date of experience: September 8, 2023
Support R. — AmericanMuscle Rep
over a year old

Please, if you have any questions or need assistance with your item-
Our customer service is happy to help.
You can give us a call or reach out via chat.
Thank you.

Amy
EXT 1257

Iowa
1 review
0 helpful votes
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A good harness
September 8, 2023

It worked well for my 96 convertible. Definitely recommend

Date of experience: September 8, 2023
New York
1 review
0 helpful votes
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Catback Borla ATAK is the way to go
September 8, 2023

Shipping came in 2 days. Install was 2 hours on jack stands. Remove the oem and put in new. Nothing beats the sound of the ATAK

Date of experience: September 8, 2023
Illinois
1 review
0 helpful votes
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I got the wrong color
October 8, 2023

I ordered black racing stripes and got white ones. I also ordered a blue spoiler and got a black spoiler

Date of experience: September 8, 2023
Support R. — AmericanMuscle Rep
over a year old

I am so sorry to hear that.
If you have any questions or if you would like
Assistance with your items-
Please reach out to our customer service.
We are happy to help.

Amy
EXT 1257

Ohio
1 review
0 helpful votes
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It was rather good shipping.
September 8, 2023

My parts came in a day earlier then they where supposed to so that's good

Date of experience: September 8, 2023
Texas
1 review
0 helpful votes
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The product came in a flash! Thank you!
September 8, 2023

The order was quick and easy! And it arrived in a timely manner in a nicely packed box!

Date of experience: September 8, 2023
Ohio
1 review
0 helpful votes
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Looks Great
September 8, 2023

The decal looks to be of good quality. Not installed yet, but anxious to see it on our 2023 Challenger.

Date of experience: September 8, 2023
Oklahoma
1 review
0 helpful votes
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Very easy to install
September 8, 2023

Replaced my rusty center caps with some shiny new ones

Date of experience: September 8, 2023
Indiana
1 review
0 helpful votes
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Good service
September 8, 2023

Good package just gott here yesterday. Will have to wait to put it on

Date of experience: September 8, 2023
Texas
1 review
0 helpful votes
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Husky Floor Liners
September 8, 2023

Arrived in a box and was easy to
Install, half the price of the competitors

Date of experience: September 8, 2023
Mississippi
1 review
0 helpful votes
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Spent a bunch of money with them
September 7, 2023

All parts were in stock and ready to be shipped and couldn't find that anywhere else.

Date of experience: September 7, 2023
South Carolina
1 review
0 helpful votes
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DO NOT BUY SETS OF WHEELS FROM AMERICAN MUSCLE. They sent me 3 wheels in one color and 1 wheel in a completely different color. And now refuse to make it right. They said there is nothing they can do because of strict refund policy of 30 days. I had the wheels in my garage until I had them mounted and noticed the color difference. I'll never buy from American muscle again. The center cap is correct on a different wheel of a completely different color. The customer support representative suggested I sell the one off colored wheel so I can purchase the correct wheel from them. I can't believe the blatant disregard of not acknowledging their mistake. I have spent over $6,000 on their website and that was absolutely the last order I will ever place.

Date of experience: September 7, 2023
Support R. — AmericanMuscle Rep
over a year old

I am very sorry to hear about your experience.
If you would like to discuss- Please let me know.
I would be happy to speak with you.

Amy
EXT 1257

Connecticut
1 review
0 helpful votes
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Shipping
October 7, 2023

Paid extra for 2 day shipping and it finally shipped the day it was supposed to arrive!

Date of experience: September 7, 2023
Support R. — AmericanMuscle Rep
over a year old

I am so sorry to hear that.
I have left you a voicemail.
If you have any questions-
Please let me know.

Amy
EXT 1257