On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Placed order on August 23rd. Received order on September 10th. Almost a full 3 weeks since paying for order. Checked everyday for status of order and only said "Order Processing" up until the day I received it. Never erected any type of communication about a shipping number, shipping company, or when to expect it. Said it would be mailed in 5-6 business days after order which would have been by 29th August. During that time ( I have counted these) I received more than 20 emails asking for a review or asking me to purchase more items. Will not order from therm again.
The order was complete and prompt. I will definitely continue to shop with AM.
Tried to order louvers for my mustang, could not get through your phone number listed, as i had a question and the virtual person didn't known what i was talking about. Terrible service and i have ordered a lot of things through you as i have 2 mustangs!
Hello Merv,
I'm sorry that you had some trouble placing an order online and couldn't get the answer you needed from our sales chat representative. I located the chat, and you were looking for colored window louvers. They provided you with the correct information that those only come in black. For future reference, you can contact our sales techs via phone at 1-610-990-4562.
Thank you,
Allison
When I was 10 I dreamed of buying a mustang. I'm at a point where I just got a house and I have my 2012 Mustang GT. American muscle has all the parts I need to really make my car unique. Advancing my dream and goal of having my dream car fixed up to represent my determination and hard work. I look forward to fixing up my car the way I have always dreamed about as a little kid listening to the rumble of a muscle car passing by thinking I want that when I grow up
Amazing this website is not to difficult on finding things and give picture and video of what your tryna but.
Steadily restoring my car, in different ways to my liking! Been buying here for sum years now, with no regrets...
I've purchased many items from this site and the customer service and reliable fast shipping make me love it
Easy and fast checkout - easy process for any ordering
Easy ordering and quick delivery. Great experience with whole process
Quality parts, easy to order and always gets shipped fast. Thanks guys... and gals.
I've been ordering from American Muscle for over 10 years. They always come through every time. I've never had an issue with orders, deliveries or quality. Keep it up guys. -John from North Carolina
Love to go on the open box page all the time, at work, at home, even on the toilet. While stalking the open box page i've found the best deal on like new parts around. You cant even get this kind of deal on marketplace
I had bought many parts and they all function to my expectations
Really good experience on buying from American muscle the best
Great looking and fitting mats. Nice to get a factory mat for such an old car!
Products have always been as described and the safety net of being able to return is what always gives me a peace of mind!
I have been a customer for many years. I always receive great customer service. Thank you.
I've been a customer for over five years. I appreciate the military discount. I've earned store credit for writing reviews and posting photos many times. Thank you for your quick delivery and easy returns.
The ordering process was fast and simple and the sales are a very nice touch 10 out of 10 recommend.
Always recieved good things from here.
Full exhaust. 3 clutches. Maybe 4.
Other things I'm sure. I've had this car since 2004.
Recieved box with holes in it and missing parts. Looked like it wasnt packages very well and mishandled by fedex
Hey Kenneth,
I'm sorry to hear that your order arrived with carrier damage and seems to be missing some parts. I definitely appreciate you bringing this to our attention so we can investigate this further. Due to the inconvenience, I have issued you promotional credit to use on a future purchase, either online or over the phone. If you need anything else, please make sure to reach out to us.
Allison
Half the order was expected thur 9-11and the other half 9-12 so far what came was on time in perfect condition
You guys always know how to take care of your customers, informative videos, and fast shipping is a plus.
Easy searching, always a great experience and AWESOME customer service
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Shawn,
I'm sorry that your order took longer to process than normal. I located your order, and it was a direct ship, meaning that it shipped directly from the supplier to you. These items can have a longer processing time than items shipping directly from our in-house fulfillment centers. They are advertised as in stock, and normally the 'get it by' date is when they are expected to ship. It looks like yours was shipped out on the 8th and then delivered on the 10th. As far as the marketing emails go, I understand they can be overwhelming, and you are more than welcome to unsubscribe from them by clicking the link at the bottom. We do have a customer portal you can use, which is orders.americanmuscle.com, where you can find tracking, estimated ship dates, and much more! I hope this helps, and if you need anything else, please feel free to contact us.
Thank you,
Allison