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AmericanMuscle

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!


americanmuscle.com
Founded in 2003
Malvern, PA, United States
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AmericanMuscle Reviews Summary

The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.

This summary is generated by AI, based on text from customer reviews

quality
280
This company responds to reviews on average within 6 days

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35,288 reviews

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Georgia
1 review
0 helpful votes
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Satisfied
November 4, 2023

Product arrived quick and in great condition! Very happy with my purchase and the quality of the product was exactly how it was described online.

Date of experience: November 4, 2023
North Carolina
1 review
0 helpful votes
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A+ Customer Service!
November 4, 2023
Updated review

My issue was solved quickly and a new product was sent to me without me having to send the original back!

Date of experience: November 4, 2023

Easy shopping experience and found what I was looking...
September 4, 2022
Previous review

Easy shopping experience and found what I was looking for at a fair price, plus got a t-shirt to take advantage of free shipping! My first purchase on your site. Look forward to more...

Date of experience: September 3, 2022
Illinois
1 review
0 helpful votes
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Absolutely Great!
November 4, 2023

American Muscle love cars. People like this will guide you in the right direction.

Date of experience: November 3, 2023
Tennessee
1 review
0 helpful votes
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Quick great delivery
November 3, 2023
Updated review

Was delivered within 2-3 days no damage at all great customer service!

Date of experience: November 3, 2023

Always fast shipping and great quality!
May 16, 2022
Previous review

Always fast shipping and great quality!

Date of experience: May 16, 2022
Washington
1 review
0 helpful votes
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Great experience and on time delivery
November 3, 2023

Great website super helpful whatever you need for your muscle car and delivery are on point

Date of experience: November 3, 2023
Ohio
1 review
0 helpful votes
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Great shopping experience
November 3, 2023

Site was easy to navigate and quickly found everything I wanted

Date of experience: November 2, 2023
Georgia
1 review
0 helpful votes
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Replacement shifter knob
November 3, 2023

Everything was exactly as advertised with a fair price

Date of experience: November 2, 2023
Maryland
1 review
0 helpful votes
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Love this company
November 2, 2023

This company is the S*** can't say enough good things about them. Cost, quality, shipping time, and customer service all perfect 5 stars couldn't ask for more will be spending potentially thousands more with my projects solely through American muscle

Date of experience: November 2, 2023
New York
1 review
0 helpful votes
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...
November 2, 2023

...

Date of experience: November 2, 2023
Florida
1 review
0 helpful votes
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I ordered a couple of things, accidentally ordered something for the wrong year mustang but American Muscle makes it easy to return items

Date of experience: November 2, 2023
Pennsylvania
1 review
0 helpful votes
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Open Box Flowmaster Exhaust
November 9, 2023

Took a chance on an open box flowmaster outlaw exhaust. Product description stated very good condition, show pics of dings and scratches but nothing about leaks. Upon inspection the x-pipe welds were not completed. I could see light at the x-pipes. To be sure I plugged 3 ends and forced air into it, and it leaked at the cross over. I was alright with the cosmetic imperfections but not manufacturer defects. I tried to contact flowmaster but they never returned my call. Called American Muscle and they offered me a partial store credit to keep the defective part. All said if both Flowmaster and American Muscle would have took care of the manufacture defect it wouldn't be just passed on to the consumer.

Date of experience: November 1, 2023
Support R. — AmericanMuscle Rep
over a year old

I am very sorry to hear about your experience with your open box item.
I see that you have spoken with our customer service and they
Have assisted you.
If you have any questions-
Please let me know.

Amy
EXT 1257

Louisiana
1 review
0 helpful votes
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Exactly what you want
November 1, 2023

The experience was smooth easy and perfect thank you guys

Date of experience: November 1, 2023
New York
1 review
0 helpful votes
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Upgrade fog lights
November 8, 2023

Fog lights were of good quality, third brake light decal was defective- torn. Very disappointing as it was not very cheap.

Date of experience: October 31, 2023
Support R. — AmericanMuscle Rep
over a year old

I am so sorry to hear that.
I have left you a voicemail.
Please let me know if you have any questions.

Amy
EXT 1257

Minnesota
1 review
0 helpful votes
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Great parts, great site
October 31, 2023

Super fast delivery and the correct parts I needed!

Date of experience: October 31, 2023
Texas
1 review
0 helpful votes
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Great!
October 31, 2023

Got my product cheaper than anywhere else an it came on time. I'm very satisfied

Date of experience: October 30, 2023
New Mexico
1 review
0 helpful votes
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Great product's unbeatable prices the springs came in great shape. American muscle made it easy to get the part shipped to my door hassle free. I will definitely be ordering in the near future.

Date of experience: October 30, 2023
Ohio
1 review
0 helpful votes
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Does the job and looks good doing it!
October 30, 2023

Factory antenna broke in the car wash, wanted a stubby antenna to replace it and this fit the bill!

As others noted, it does continue to spin without tightening down. I suspect it's the rubber exterior spinning on the metal innards. It's snug, so I don't think it's going anywhere but time will tell!

Date of experience: October 30, 2023
Illinois
2 reviews
0 helpful votes
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Overall Good Experience
October 30, 2023

I bought a set of front and rear Z23 Brake Pads for my 2019 Mustang. The front pads came first in the mail and were exactly as I expected them to be. The rear pads came a day later and it was obvious that the package had been opened previously. The interior contents were dirty and looked old. Definitely not what I expected but upon further inspection, the pads were in good condition and that's what matters. Installation went fine until I realized that the shims provided for the rear brakes were not the correct ones for the vehicle (too big). I ended up reusing the old shims after getting them cleaned and lubricanted. Aside from that minor inconvenience, the installation went well and I am happy with the performance. My suggestion for AM is to check what is inside the box prior to shipping for accuracy. Overall, I am happy with my experience but it is not enough to get 5 stars due to the incorrect part and a package that had previously been opened.

Date of experience: October 30, 2023
California
1 review
0 helpful votes
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Great company
October 30, 2023

Easy to use website and fast shipping, parts fit perfect

Date of experience: October 30, 2023
Texas
1 review
0 helpful votes
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Fast, Easy, fairly priced
October 30, 2023

Have order many items from AM. Alway quality merchandise, fairly priced and arrived prior to date promised.

Date of experience: October 30, 2023