AmericanBlindsReviews 906

30 years got my first set of patio door blinds. Then 7 foot wide for my living room followed by verticals for dining room also. Afer that 2 sets for my mom's bedrooms. When I decided to replace my family room used the measurements from the 20 year old invoice. Of course then way short and even after moving the brackets down wanted to charge me 80% of my cost for longer vanes. 18 months later two wouldn't rotate. First rail under warranty and they woudb't even open and close. Got a new replacement now and at least functional. But still really light weight and vanes still not even. So I'd recommended just buying from you local chain. Would seem in the past 5 or more years the quality of American Blinds has seriously deteriorated. Even the thickness and sturdiness of the vanes about 50% of what they were previously.

Records are only kept 10 years. This company cannot tell me the name of the company that manufactured my shades as they were purchased too long ago. So 2 out of 10 have broken and now cannot be repaired. Will have to replace all 10 at great expsense when 8 others are in perfect shade and working condition, no manufacturers name except American is listed which is who I purchased from and who represents many companies. No record to find out who the manufacturer was as old info is deleted from their files. Bad customer service. Those 10 shades were only in one room. Many more were ordered at the time. Would never use company again.

I bought expensive triple cell insulated blinds with a white header. In less than a year I have had to replace all four of them and a double blind for the sliding glass door. They replaced the four blinds (sunroom) with single cell blinds, without the insulation and a very thin light weight blind. The real kicker is they don't care and will do nothing about it. I bought the triple cell blinds because of the sun and for winter months. Very disappointed in this company. I have bought blinds from them for the last 20 years, they have reduced the quality of their blinds, the warranty, customer service. I no longer will recommend them to clients.

Ordered these blinds and the estimated ship date 12 days after my purchase date. Ok--Understandable--I still had time to arrange for installation at my new home prior to moving in. The ship date came and went, and I contacted them as I hadn't received any tracking information from them. I got in touch with them and they said it was going to be 1 week after the estimated ship date before it was sent out. Needless to say, they will not be here in time for installation. You would have thought 3 weeks would have been long enough. There is no telling that what they will send is accurate after reading the other reviews...

I purchased custom sheer blinds that do not work. Prior to placing the order, I was very specific when questioning the sale representative Chris who assured me the blinds functioned the same as venetian blinds do. WRONG! Had to fight the company through my credit card. American blinds record their calls and miraculously, they cant find any of my five calls to them. Don use them if you expect a full refund without a fight. No satisfaction guarantee!

The blinds we received were cut an inch short. When we called, they refused to send new blinds and just stated that we should have read their measuring instructions online before ordering. There is nothing written online stating that you should deduct this amount when measuring for the blinds. They did however, offer to place another order and give us 20% off that order. We should not have to waste more money and take a chance of them being cut wrong again, with no guarantee of fitting, on top of the $250+ we already paid. Now we have room darkening blinds that are too short and there is more light filtering in than we had with our old blinds. Do not buy from this company. Many other better options out there.

This is by far the sorriest excuse for customer service that I've ever seen! I've been jerked around and lied to for 3+ weeks and customer service simply passes the buck. No one wants to help address the problem and now they've stopped responding to me at all. There are plenty of reputable blind companies out there, but American Blinds IS NOT one of them. Don't waste your money with them - it will cost you $$$s and all you'll get is frustration! I would not recommend this company to anyone.

The blinds are great but they do not honor the Love It for Less Guarantee. I placed an order and found it for less before my purchase was completed (item not even shipped to me at that point) and they would not honor their policy. Additionally the satisfaction guarantee and policy related to measurement is far less customer friendly than their competition. I would strongly recommend looking elsewhere. I will be replacing blinds for other windows in my house in the near future and will avoid this company for their weak customer service policies and lack of follow-through on the existing policies.

I ordered Hunter Douglas duettes for a 4100 sq ft home 17 years ago from American Blinds and now that I am replacing some of them because I had such a great experience with them. This time I ordered Roman shades for 5 windows and 2 doors. I loved the fabrics that I chose, even though I did not have time to order swatches so that was not the problem. I am unhappy that they trimmed the shades down 3/8" from the size of the windows as now they look too small on my windows. On the French doors, the header is so deep that the blinds stand off my windows, thus defeating the purpose of paying extra for room darkening shades. When I contacted them to exercise their 100% guarantee promise, I was told it was my fault because I did not order swatches! I LOVED the fabric, it was the fit that I was not pleased with. When I placed the order, the sales person ASSURED me that if I didn't like the shades, they would replace them but that is such a lie! When I called, I was told I would have to purchase new blinds at whatever discount promotion they were currently offering. The only "guarantee" from American Blinds is that they lie and they falsely advertise satisfaction guaranteed! I WILL NEVER ORDER FROM AMERICAN BLINDS AGAIN and highly recommend that others avoid them!