AmazonReviews 11,108

They keep you informed about businesses in your area that you may want to utilize. This is great the info is u t d (up to date), concise, and valid. There is a problem though. Most of the time I'm, not in the market, for the business that they are keeping me informed about. Result: An unending slew of unsolicited e mails about businesses in my area that I am mostly, not in the market for, when I receive their e mail. If they could stay in touch with you quarterly, send a brief questionnaire about what you might be looking for, in the next few months, travel, tires, electronics. The constant receipt of e mails ruins the experience. Lighten up Amazon, I know you're there and a lot of local business are affiliated. I'll let you know when I need them, or give me a chance to let you know what I'm looking for, just don't bomb me with ads about local merchants. It ruins the experience.

PROS;
Great customer service, whatever you order.

Good prices overall.

Great deals!

Tons of variety and choices.

Wonderful shipping prices.

CONS;
Quality varies a lot, depending what seller you order from.

Descriptions of items are sometimes lacking.

You have to be willing to look through A LOT of items to find what you're looking for.

Shipping sometimes takes a VERY long time. Months, even.

Although is has a couple of problems because of various sellers, amazon is over-all a great site and one of my favorites to buy from.

If you try to call and get information from them you get the run around. Yes those who are at help desk answer your questions the best they can which isn't much, I believe they have a script to use. If you send a complaint by email all you ever get is a robot answer telling you to go to such and such url and read their rules and regulations. They will never answer the questions that you ask, it's always go here or go there, never have they answered my questions about deleting my reviews, other than saying they were manipulative but never showing or even giving me a chance to correct anything, I've read and heard others say the same thing. I believe they say someone is breaking their rules so they won't have to refund ones money back when or if you cancel your prime, they are cheats.

I buy via Amazon about 3 times a month... I find them very good to compare similar products of what you are looking for, and narrow down a buying decision. I stay away from items that have a high chance of needing to be returned, so I do my research first to avoid the return-process.
I also try to stick to products that Amazon themselves ships, so I have more predictability on how long it will take.
Up to now, have only returned one item out of many purchased... good track record for Amazon... return-process was smooth, but rather avoid it.
One of my few complaints about this site, is that many products are not displayed-photographed properly nor extensively, so often it's hard to see as much as I want to see; the whole idea of buying online is to be able to visualize what we are buying as best as possible, since we are not at a store actually seeing-feeling the product. Amazon could make the website more visually appealing and have their vendors improve the product representation in photos.
Another minor issue, is that the first thing I want to see from a vendor, other than feedback, is where do they ship from?( When not shipped from Amazon)... Amazon gives you the info, but not to handy (you have to dig for it).
Conclusion: I usually use Amazon for specific products that I've pre-decided I need and know something about (usually I check Ebay as well to compare)... I don't wander around just looking at products for shopping-fun, but rather chase specific product-needs I have determined (example: I need a spare camera battery for my Nikon: I go to Amazon first, and cross-check with Ebay prices. Eight out of 10 times I find Amazon offers better choices & service, and a simpler return-process if needed...
Example of an Amazon typical purchase of mine: camera lens... Best Buy has it at store for significantly more than Amazon... Ebay has a similar price but a vendor with feedback I don't care for... Amazon has it at a competitive price, and shipped-handled by Amazon: I buy it from Amazon.
Good site if you know what you want.

My name is Kay and I'm a amazonaholic. It felt great to finally admit that.

I know amazon gets a bad rap for how its been reported they treat their employees, but amazon is excellent from the consumer side. It seems automatic with me that if I want to buy an item I check amazon first and everywhere else after. That's what you want as a business customers to seeks you out first and to keep coming back and that's what makes amazon great for me.

I've shopped with amazon since 2008 and I've had a total of 3 problems and I remember them simply because they where so few and far between. Also every single one one my issues was resolved within hours.

I joined Prime March 2015 and the Free 2 Day shipping makes the entire annual fee worth it especially with how much I purchase from amazon and as long as I continue purchasing from amazon I will be a Prime member.

To me amazon it excellent for consumers in everywhere. They're always finding new avenues, using feedback to improve your shopping experiences and you have choices across the board from video streaming to food stuff. I just want them to keep getting better as I'll be a happier customer.