AmazonReviews 11,108

I purchased an item by mistake and tried to cancel it right away. The next day I got an email saying it was already shipped and it could not be cancelled. Really? I cancelled it right away! Once I received the package, I returned it that day. Even though this Asian company confirmed the return, I still as of this day have not received a penny. That was in July 2018. Amazon says they contacted the seller, the seller says they are looking into it. Its the same thing over and over again with no results. This has been going on for almost 6 months. I urge everyone to be careful of where there item is coming from and check their background and rating. I've been am Amazon customer for years with a Prime membership. I will no longer buy anything from Amazon again for fear of being ripped off again.

I have purchased many things on Amazon with no problems so far, my partner uses it almost daily and she has always had good customer service when there have been issues. I tried selling on Amazon and found it difficult to understand, I have been selling on eBay for years, don't like them but easy to use. You will find products cheaper outside Amazon, I often find the products then search the business seller name and use their website, that way you are supporting the business directly instead of huge platforms that charge sellers huge fees.

After I wrote this review I got another message from Amazon. I had
Order a tip that I liked and it came from one of the companies that
Sells through Amazon. I was given an arrive date and then date came but
The top didn't. Ups handed off the package to USPS and the top never
Made it to me. It got delivered to someone else and my money would be
Refunded. Of course I got asked for a review on the product. You know
How did it fit, was I happy with it, things like that. I responded.
How the heck do I know any of the things you asked when the product
Never made it me. It literally got lost in the mail. They didn't like
That comment and told me that it wouldn't be posted.

I signed up for Amazon Prime thinking the many extra services would be worth the cost. Turns out you get a watered down version of the "real" services. Prime books is not Kindle Unlimited. Prime music is a half version of Amazon's full music service. Both requiring additional sign ups and monthly fees to get the best experience. Okay that was probably in the fine print although still disappointing.
I received an email promising a $15 promo if I make a $30+ purchase. Fantastic because I could use a few things Santa forgot. After putting some things in my cart and proceeding to checkout, no promo. Reread the fine print. Purchase must be made on mobile app, check; purchase must be sold by and distributed from Amazon... oops. So back to the shopping cart, remove that, add this, check and check. Proceed but no promo. Hunt for code in fine print but nothing. Search a bit online was no help. *sigh* customer service time. I initiated a chat and things were looking good. Rep said she needed a copy of the email AMAZON sent me... um ok so I forwarded it. Rep confirmed the promo should have applied and went to talk to her Lead. Came back and asked if the order was placed on the app. I would think they could tell but I confirmed anyway. Back to Lead. Asked if products were sold and distributed by Amazon. Again, this is AMAZON'S app so they would know better than I would but I confirmed. Back to Lead. Offered a $5 courtesy promo rather than fix the problem. My response was to request my Prime membership be cancelled. Rather than attempting to keep my business and make the customer happy, she cheerfully cancelled my membership.
So no $30+ purchase, no $119 membership and future purchases, one very grumpy customer all to save the $10 ($15-5) they had offered me in the email.
My advice don't bother with Amazon Prime. If you can get the best price there, take advantage of the regular free shipping and for other services use one of the better rated ones available for music or books or video.

I have been an Amazon prime member for about 2 or 3 years paying over 100$ a yr. For free two day shipping. Just tried to order a PRIME product that ships from the Amazon warehouse expecting it to arrive in two days. Not the case! Today is Dec. 19th and product is to to arrive Dec. 26th. Thought I should have it in two days seeing as I pay for Prime and it said two day shipping at checkout but also said arrives after Xmas Dec 26th. Spoke with a supervisor and she informed me the two day Prime shipping guarantee is from the day it is shipped and does not include the order filling process. Could possibly take much longer than two days. She stated the guarantee is for two days from shipping date not order date. I think folks should be aware of this Prime policy if they are not already.

I've been regularly ordering from Amazon for at least the last 15 years and have NEVER had a bad experience with them. I think that speaks volumes. I've ordered so many things from them over the years and they have never gotten any of my orders wrong. There have been one or two times when my Prime orders arrived a day later than they were supposed to - but honestly those times are so few and far in between and I really don't care especially considering how much they go out of their way to make things easier for us.

Also, the price matching is great. I'm always able to get things on Amazon for the same or a cheaper price than at other sites, or in store.

I got so tired of so many e-mails stating that my order had arrived when I didn't order anything. I didn't want to crack their eggs, do a survey, or anything else. I tried to stop the e-mails from coming, tried each and everything they told me to do, but e-mails keep coming. I had to go into their chat to get this address to cancel my account: https://www.amazon.com/gp/help/rsvp-mi.html?q=acc1 They stopped me from posting on FB. Isn't it great how such a huge company can't take a few bad comments? I doubt I will ever do business with them again.

It is awesome because the shipping was free, and it arrived early. I like using Amazon since there is a large selection of goods. The items I bought here are almost the same as advertised. The shipping time is accurate. The return and refund process is not hard. I once ordered a product that did not meet my expectations and I contacted the seller. She immediately told me how to return the product. She gave me a full refund after she received the goods. Will continue buying here! However I must be clear, Amazon can't help if the company gives you something bad quality, but they can refund it. It's a pretty awesome website, however some of the companies that sell on there aren't as awesome