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Amazon

2.8

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Amazon Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from frequent delivery delays, inadequate customer support, and challenges with returns. Many customers report frustration with unresponsive service representatives and convoluted processes for refunds and account issues. While some positive feedback highlights the convenience and product availability, the overarching sentiment reveals a decline in service quality and reliability. Customers express concerns about counterfeit products and a perceived lack of accountability, suggesting a pressing need for the company to enhance its customer service approach and improve operational efficiency to restore trust.

This summary is generated by AI, based on text from customer reviews

service
1,741
value
1,629
shipping
1,623
returns
1,422
quality
1,539

We monitor reviews for authenticity

Hawaii
4 reviews
9 helpful votes
Follow WoYao Y.
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I use to be a huge Amazon fan. So easy... Click buy & parcel appears at my door.

Then I started noticing espresso machines appear brand new until you open the box and there's water inside.

Or a cake pop pan had leftover batter.

Camera lens missing the cap.

Yes, Amazon has spoil their customers so much much they lose all morality & principle. Return worn items with no regards.

Anyhow, my thinking is... If the workers are paid fair wages & treated with respect, maybe they'll have time to check return items before repackaging them as brand new and shipping them out to customers again.

If Amazon can help with their employees putting food on the table, then their workers wouldn't be so burnt out.

And since Jeff Bezo doesn't care then I'll just have to go elsewhere.

Date of experience: July 4, 2019
Michigan
1 review
3 helpful votes
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In the last month. They have had multiple errors and "glitches" with wrong items or packages showing up damaged that they don't want to take responsibility for mistakes. I ordered a few items to my home and somehow the order got duplicated and also charged from my brothers card for the duplicate of my order that went to his house. Their apology? Return the items if you don't want them, and we'll refund you when we receive the items. No apologies for running a second unauthorized transactions on the wrong card?
Not to mention that they don't care what your delivery options are, I return home to find wet, dirty packages where the products inside are destroyed.
Their customer service is horrible now, too many of their products are now terrible and do not match descriptions. They must be aiming to become the online Walmart.
Amazon is great for items that you know about, but I don't recommend for anyone looking for new products, quality or certain products that require fitting like clothes or shoes.

Date of experience: July 3, 2019
Massachusetts
1 review
2 helpful votes
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I've been an Amazon Prime customer since they started it.
I get my packages delivered to my office after I came home 1 day and found 2 Amazon packages in the wet road in front of my mailbox
I checked off no weekend deliveries
I also listed that it was a business and we could only receive deliveries Monday through Friday 6:30 until 3:00. My office is 20' off a major road and sidewalk
Those are my shipping instructions
I've had a few times when they delivered after hours, but I never complained
In the last 3 months they have delivered on weekends and nights, so I have to drive and pick them up, passing stores on the way that I could have stopped and bought the same merchandise there
Now I'm so fed up that I will never use Amazon again along with my family and a lot of frustrated friends
They delivered last Saturday morning and I had to drive down and pick it up before it was stolen
I called customer service and complained for 30 minutes. Good luck dealing with them. I could have just talked to my floor and got the same satisfaction
They promised me it will never happen again
8:30 that Saturday night another package was delivered
I went there in the morning and guess what, it wasn't there. Back to Customer Service promises promises
Many stupid emails
Yup last night another one delivered another one not there this morning
Getting the biggest run around and total lies
I called my credit card to dispute the charges
I have 1 more package on its way before I end this craziness
Bottom line they've gone way downhill
I hope they go out of business
The non tax paying prices of sh

Date of experience: July 3, 2019
New York
1 review
2 helpful votes
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Fraudulent
July 2, 2019

I bought Aro pro 2 Camara that says to charge every six months. But instead I was charging every other day. I got tired of charging. I made my inquiries and found out it was not functioning well. I returned it for an exchange but they took $126 away from my purchased price. I called for my full refund or exchange but they told me they took it for restocking fee. Restocking fee can only be charged if the product was good and you just want to return because you don't need it again not when you sold a damaged product to me. I called again today about my full refund and the manager told me he was going to hang the phone on me if I don't hang up and he actually hang the phone on me while I was still talking to him.
Be aware! Amazon is actually steeling from people and getting rich and middle class will keeping going down! I will not stop telling my ugly experience until I get my $126 back.

Date of experience: July 2, 2019
Oklahoma
1 review
0 helpful votes
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Good service
July 4, 2019

With Amazon prime you know what you are getting. They have a wide range of shows from classics to new shows. They let you know if you have to pay for something not in your plan. No bad surprises here.

Date of experience: July 1, 2019
Colorado
1 review
2 helpful votes
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So, I (was/had) a prime membership with Amazon. As of just a few minutes ago, he'll no. Not giving them free money anymore. Anyways, I purchased three items from them which got to my location the next day. That was awesome, but the kicker is the fact that it was raining, not hard or anything, but instead of the truck stopping to deliver my items they just drove right past me and took it to a amazon locker. I drove my own car to the said location to see what the issue was thinking that I was on my way to an amazon facility. A $#*!ing grocery store! I jump on the phone to talk to Amazon to let them know what was going on, anyways they didn't want to hear what I had to say as if it was my fault.
Today, my package was out for delivery which keep in mind my package was only 7 minutes away, I never got it and was told that I would get it at 10pm. After telling them that I will be at work at that and plus that it is raining, I do not want the product any longer. They were pretty pushy for about me wanting to cancel it with saying that they could put it in a bag and leave it in front of my door. Lmao, $#*! that $#*!. The stuff would be soaked in water along with possibly getting stolen. As I said, no longer shopping here again.

Date of experience: July 1, 2019
India
4 reviews
24 helpful votes
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Excellent marketplace. However, it'd be great to have more international shipping option and more protection for international buyers.

Date of experience: July 1, 2019
Finland
42 reviews
72 helpful votes
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CENSORSHIP ON REVIEWS
I have bought a Cordless Hammer Drill, listed indeed as ¨Hammer drill¨, I get a drill without hammer function.
I write a review about this issue leaving one star, my review is refused:
¨your review could not be posted to the website. While we appreciate your time and comments, reviews must adhere to the following guidelines:
http://www.amazon.de/review-guidelines¨.
Of course amazon whats just five stars reviews and doesn´t accept critics.
I will open a claim with customers associations.
https://ec.europa.eu/consumers/odr

Same thing happened with another low rating review that I have left for a laptop.
So Amazon is systematically rejecting negative reviews, ¨for some reasons¨...

PURCHASES CANCELED WHEN YOU HAVE A GOOD DEAL
I have bought four articles at a really good price on Amazon.de. After two days, I get emails telling me that my purchases have been canceled by the sellers.
So, when you make a deal the seller cancels.
Better Gearbest.

THE PRICE INCREASES DURING CHECKOUT
Many articles show a lower price first, after checkout they are increased in the price without notice

THEY BLOCK YOUR ACCOUNTS WHEN YOU HAVE SOME GOOD DEALS
I have bought a couple of article in promotion, I have checked out and after that, they have blocked my account and I lost the deal, so the price increased.

Date of experience: July 1, 2019
India
1 review
0 helpful votes
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Nic
July 1, 2019

Nic bag
Quality is super
No scratches
Low weight bag
Nd two tag lines with bag
Strong handles
I n side extra pocket
Nd bottle pocket

Date of experience: July 1, 2019
New York
3 reviews
11 helpful votes
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Great
June 28, 2019

The website is easy to use and helpful. Customer service is very responsive. Overall a great website.

Date of experience: June 28, 2019
Illinois
1 review
2 helpful votes
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I experience continuing problems with Amazon.
1. Their delivery people are incompetent. Cannot even read. I post instructions at my door as to where to leave small packages that they completely ignore. Just leave packages out on the step, in the rain, for porch pirates to grab.
2. There is no place to complain. My letters to corporate go unanswered.
3. They trick you into signing up for "Prime" at checkout. I was tricked, immediately canceled, yet they tried to bill me. I had to file a complaint with the Washington State Attorney General to get them to reverse the charge.
Dealing with Amazon is worse than dealing with the government - even the IRS.

Date of experience: June 27, 2019
TZ
4 reviews
3 helpful votes
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The website itself is quiet amazing, but when it comes on the issue of ordering goods there are some delays, I ordered a book from your stores and arrived two weeks later in my country.

Date of experience: June 27, 2019
Pakistan
4 reviews
2 helpful votes
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Review
June 27, 2019

Diaper is best diaper company. Baby feel veey comfort wearing it. It absorb very quickly and never leaked

Date of experience: June 26, 2019
Washington
4 reviews
5 helpful votes
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It seems everyone else likes them as much as I do. I love out in the sticks about 30 Min from a walmart and 1 hour from other big stores. It is soo nice to be able to have prime and get free shipping and often have what I order 1 or 2 days later. Just an awesome service.

Date of experience: June 25, 2019
California
9 reviews
17 helpful votes
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Amazon has usually amazing service, until u order something that u can't see in your "order" tab, then they block your account for the next day because upon login u didn't get your visa's expiration date correctly although u r sure about it.

Add to that if your account is blocked, the only way to unblock it is by calling them, which may include extra charge if u r not from the us.
They don't know about emails

Date of experience: June 25, 2019
Illinois
2 reviews
12 helpful votes
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I ordered groceries using Whole Foods Amazon Prime. This was only our second order using the grocery service. The first order went perfectly. The second delivery didn't go as well. To make a long story short, our order had been delivered to the wrong street entirely. I messaged Amazon, received a callback immediately. The representative was able to see that the order had been delivered to the wrong street. He apologized, offered to refund the order and give me a $15 credit towards my next order. He was very polite and helpful.

Date of experience: June 24, 2019
Nepal
4 reviews
0 helpful votes
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Awsome
June 23, 2019

Its really easy and fast service.
And product also very ggood quality. Delivery also so quickly. I loved itt.

Date of experience: June 23, 2019
Nigeria
3 reviews
1 helpful vote
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I market Clothes
June 23, 2019

This period of life, when you look at relatives who gift you clothing as second only to the Child Catcher in evilness, is a blissful prelapsarian state, because you have the self-confidence not to need to outsource your self-expression. Rather, you saunter through life with the unapologetic ballsiness of Marion Kelly,
Who famously gatecrashed her father's Skype interview with BBC News and is now very much my role model for life. Some girls start to show an interest in exaggerated femininity: frills, ballet dresses, pink. (You will not be wildly surprised to know I was such a girl.) This is just an extension of what all fashion should be to the under-13s, and that is "a costume".

Date of experience: June 23, 2019
Sweden
2 reviews
6 helpful votes
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Ordered a kettle which was on sale and I've had to exchange it 3 times! 4th is seems to be helping me with my morning teas.

Date of experience: June 22, 2019
India
1 review
0 helpful votes
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Excellent
June 21, 2019

Online business is so helpful for us to finding something new in our life and also we can see various things from our house

Date of experience: June 21, 2019