Amazon CAReviews 629

I can't even describe how hurt I am by the horrible and abusive treatment I've had from Amazon Canada - three weeks ago I was locked out of my account by Amazon with no email or phone call explaining why this happened - I have had to call Amazon 5 times and the final time just when the representative at account change department was almost ready to unlock my account ( 40 minutes later) the call was dropped and the man did not call me back even though he knew it was my fifth call and I was more than frustrated - I then cAlled again and was told by a manager that I had to start all over again and the manager was extremely rude to me - then a new representative came on and began to yell at me that I was being rude and that I needed to speak in a more polite tone! Needless to say after 3 weeks and five phone calls and 3 hours of my life I still don't have access to my account. I'm through with Amazon! After 10 years and thousands of dollars spent Amazon proves they could care less About me and my business! I'm done!

I have generally good things to say about Amazon.ca, but I've just had an experience that will make me more watchful in the future. I returned an item to Amazon.ca and they promptly sent a refund to my Visa card account. But what they refunded was the list price of the item, not the total price I was charged, which includes the 13 percent mandatory sales tax (HST in Ontario). I had to contact customer service to get this sorted. An inadvertent mistake on Amazon's part? Perhaps, but I wonder if others have had a similar experience. Either way, it's a good idea to keep careful track of your refunds.

Amazon.ca sucks big time, I will never use them again,................................................................................................................................................................................................................................................................................................................................................................................................................................ EVER!

I returned two of the same computers at the same exact time. One of them got processed right away, the other one took over two weeks to get my refund back. Dealing with customer service was a complete joke as they just kept saying the same thing even though they knew my item had been delivered to their returns centre. I have ordered a table from the past as well and it came to my house damaged with dents in it... the return process for that took over a month. Be careful with what you order!

I was assured by Amazon Customer Service, 4 TIMES, that they would not use Intelcom courier service for my parcels. Well guess what? Yes they did. 5 TIMES after I called. The last customer service rep admitted they had lied to me as they have no control over the courier service! So another parcel does not get delivered to me!
I have cancelled my Prime membership and will not shop with them again. Shame on me for trusting and believing them.

Three problems with orders.
1. Packaging has been much over packaged, wasting a LOT of paper and plastic and cardboard - in today's climate change world, this is totally irresponsible.
2. Amazon will keep offering you "Kindle Unlimited Membership", again and again, even after you have purchased this. I only realized today, that over a year have repurchased this twice, thinking I had refused it before. There is no way to cancel these purchases, so beware and check you records on Amazon to see if you have purchased this already, before you fork out another $9.99!
3. Packages from across the world are not designated as such, but are often poorly packaged, sometimes with damage to the goods, and to send it back requires you to put the parcel in a new package, and send it all the way back over 1000's of miles, often over oceans, for recompense for a smallish or large purchase. So, before ordering, check to see where the package is coming from.

The customer support for Amazon.ca is so poor I barely have words to describe. The order was late and we are out of town to receive. I called and cancelled the order with an agent 4 hours after placing. The ship time quoted was off by a full day on Prime and I also took all the steps to change delivery online. Their 3rd party delivery has showed up twice a day for 3 days! I have talked with 9 Amazon agents and the parcel is still trying to be delivered.! NO MANAGER has tried to call back and they say they do not have the ability TO ESCALATE. STAY AWAY.

Amazon routinely delays shipment of preorders, especially if you preordered early enough to benefit from the fluctuating sale prices on their website.
Expect to wait as much as a week beyond the release date of an item as punishment for preordering early.

One customer rep told me that the shipments are scheduled on a first-come, first-served basis, but this is clearly BS as you'll be able to order the item the day before it releases and ensure delivery the very next morning. You just have to cough up the full retail price and forego any discount you may have received for preordering early.

And for the record, your prime membership means nothing to them. It's advertised as a way to get fast shipping, but you can expect to be the last on amazon's priority list. You're the sucker they've already managed to reel in to spending 100 bucks on a worthless membership. They don't need to do anything more to impress you.

After receiving an email from Amazon.ca this morning I went to purchase a 50ft. Garden hose priced at $28.61. Once added to my cart, it showed up as $34.99.

Confused, I returned to the previous screen thinking it was a glitch. I had to do this a few times because I couldn't understand why on one page the price was $28.61 and in the cart it was $34.99. Out of frustration, I called Amazon and they agreed it was a priced but refused to check me out at the lower price.

I think people should know this occurs at Amazon and of course customer service is none existent despite being polite and all. It sickens me when I here call center staff say "sorry, there's nothing I can do to help you"

This is why I remain content to drive to a store and pick up what I want to buy. Its priced and I buy it for the marked price. Amazon is fraudulent in bating and switching as they did this morning.

Purchased a $32 item handled and delivered by Amazon. When received it was found defective (and in fact the seller lied about the product too). When trying to return it, Amazon sends me a slip stating they will refund $2. The cheapest return price (all within Canada) is $12. So convenient for a major mail order company, and cheap of them - we alone carry the risk as purchasers. I then started the process of closing my account. Here more than 24 hr later after 4 emails, 2 calls and 2 chat sessions they still cannot close my account.