Amazon CAReviews 629

Customer service
Order a turbo oven on Amazon.ca Dec 20 2019 it was shown In Stock, shipped 1-2 days. I wasn't given a delivery day. Dec 23rd got in touch with Amazon.ca customer rep., told me they do have in stock and is putting the item together (?) I will be getting an email in 48hrs. Nothing, I waited giving the benefit of the doubt due to the holiday time, still nothing. January 7th, contact customer services again, I was told it was out of stock in my area and I will have to wait. This rep. Offer extend my prime for a month. That doesn't justified the false information they gave me and the time I been waiting for it. Then told me I will get a confirmation email when it is ready for delivery. It did not happen, ask to speak to a supervisor, I was told it was due to technical difficulties that I will get an email in 48hrs (same thing). I ask why was it listed in Stock when I purchase if they didn't have any in stock but was also told in stock on the 23th of December and I will get it soon that it was expedited but than now it's not available again. To my surprise, I get disconnected by the team lead with no response to my question. Got connected to a new, rudely said the best they can do is to cancel it and for me to reorder it right away for it is in stock now and ready to ship in 1-2 days. They just cancel the item without me saying yes to canceling it. Super rude customer services. If they had it in stock why not just ship me the item?

I have been an Amazon Prime member for about 5/6 years now. 3rd party sellers should not be allowed at this business as Amazon does not take responsibility for them. There is a tab you can select to see only Prime products however this does not work as I'm still only seeing 3rd party sellers. It's getting harder and harder to see Amazons products. Like almost becoming obsolete. I use to like Amazon Prime but sadly it's gone downhill. I hope another company like Amazon opens up so I could switch. Pictures below shows seller advertising FREE SHIPPING the other shows its false and is trying to charge me $6.99 at checkout

I'm a procrastinator when it comes to shopping for Xmas. I strongly dislike the malls and struggle to come up with gift ideas that are likely to appreciated by the recipients.

On Dec. 16 I browsed through amazon.ca and started getting some ideas. On Dec. 17 I made my decisions and placed an order for 7 items. All items were delivered on Dec. 21, one day ahead of the promised date.

I'm thrilled with the peace of mind this experience is giving me. My first time shopping online for Xmas gifts.

Now, I just have to wrap the gifts, something I enjoy doing.
Thank you amazon!

A garbage company and a repulsive place to work.
They don't pay you what you're owed. They don't keep track of your hours correctly. When they do pay it's not on time. And they don't have enough respect for their workers to listen to them when they take the initiative to resolve those issues. I was denied several days paid and was penalized for not punching in my first weeks of working (I was signing in on THEIR SIGN IN SHEET) when I was given a keycard a month into me starting (which incidentally was the last day I worked for these jackasses before I quit). My supervisor (Davies from Adecco is ridiculously incompetent and a bafoon) Peace P. Ike is incapable of doing her job correctly as on site manager as well. I'm disgusted. Save your time and energy and don't work for this company/workplace of thieves and liars.

JEFF BOZO IS ALSO A $#*!.

These guys are way to slow at refunding items, or their employees are just lazy. It takes them longer than 24 hours after receiving my item, to send a refund. They received my item at 8 am on a Friday. Since amazon.ca doesn't work on weekends, except for customer service reps who do f*ck all. As if they can't have people work on weekends but are completely okay taking customer orders on weekends. I must wait at least 4 days for my refund to be sent back even though Amazon has the product in their facility and could probably even sell it again before I get my money back!

I had place a large order for Christmas gifts where a payment of 167.44 was taking out of my bank for these items then was told there were not enough funds for my order. When calling amazon I was first told the payment had bounced upon calling my bank I found out this payment did not bounce. Call amazon again I was told another story that something had gone wrong in their warehouse and they had canceled my order a couple days prior and the money was going to be refunded. Check amazon order on account it doesn't show that my order had been canceled so I cancel this order. Call amazon again was told that this order that the warehouse never canceled my order like 2nd guy told me on the phone but they had refund my money took a couple days. I then reorder these items on their own instead of in one big order I was then charged twice! For each on of the items. When I call amazon again I'm told there was just a authorization done the first time but only the second payment had come out I clearly state I was charged both on the 7th and the 9th for each one of these items. They then tell me that they did take the money out on the 7th but had canceled it because the order was not ready for shipment then recharged me on the 9th for these same items. I have still not received refund for their mess up on the 7th so it looks like I'm out 200 for over charge on their part. I am so a prime member and will be canceling my member ship and never ordering from amazon again

I recently learned that Amazon allows third-party sellers to sell any item they deem marketable. The Netflix series Broken actually mentions Amazon in their documentary. Most of the third-party sellers are not Canadian I have learned that Amazon allows third-party sellers to sell fake versions of branded items. There is no way for us the consumer to know they are fake, third-party sellers also re-issue returned items some in used form and some new. I myself have received many items that have been used and returned. I am no longer buying off Amazon.ca.
Recently I have also experienced Amazon not guaranteeing any deliveries. In order to get a refund you have to wait a mandatory week to see if the item shows up. I threatened them as it is illegal for them to do this regardless of their policy they cannot hold your money hostage when a delivery date is guaranteed. The consumer does not know this but you do now. I experienced this in ordering pillows that came from the US and never arrived in Canada. I educated their manager and received my refund in less than 24 hours.
With the education I have received through documentaries and online investigations Amazon is no longer considered an online resource for me.

When I first joined Amazon prime Canada a person could order items any week days before lunch and get it the next day. Now it is not the case anymore. I order regularly from them and they are pissing me off. Paying prime for 2 day shipping is a waste of money. As an example if I order something on a Saturday fulfilled by amazon.ca I should get it latest on the Tuesday but no they even tell you as you place your order that it will be delivered on Wednesday. If you are not a prime member you will get it no later then Thursday. Why pay for prime and 2 day shipping when it does not exist any longer.

Most items i have to send back so I'm thankful for free shipping and returns. A lot of the stuff is cheap, imported dollar store quality at a premium price, so back it goes. Like this cheap keyboard I'm using now. The space bar doesn't work every time, so back it goes tomorrow. Very frustrating! Delivery is good though not two days as promised but that's not a big deal to me. If only the products were quality I'd give Amazon 5 stars.

Don't buy here if there is any chance there may be a problem. They are masters at dragging a problem on and on in the hopes the unhappy customer will give up. I had a problem but after 4 or 5 messages back and forth, i gave up. An old familiar scam is to answer your problem with a comment about how good their service is and forget about dealing with the problem. Once you have paid they don't really give a hoot. Stay away from amazon and deal with a local department store.

Years ago Amazon.ca used to actually take pride in their service and products. I do find their customer service still fairly good but their Prime Membership doesn't actually guarantee anything. 3/4 items recently ordered did not arrive on time. Also the products have been used or defective. Since returning items is free it seems they don't actually care if the product is as ordered inconveniencing you is part of the process now. Wayfair, Amazon and Walmart all use 3rd party sellers and all of them have become "buy at your own risk" vendors. I am no longer ordering online as I am tired of the time investment required and the constant disappointment.