Amazon CAReviews 629

Amazon keeps the old credit card in account.
They just don't listen and it messes me up and clients that want t reach me.
They are quite stubborn to keep outdated info, its annoying.

Half star not available? AMAZON DESERVE A ZERO
ORDERED ITEM 10 DAYS AGO,
I ALWAYS LEAVE INSTRUCTIONS WITH MY PHONE TO CALL ME IF THEY NEED ANY HELP.
*DELIVERY GUY COULD NOT FIND MY FRONT DOOR, SERIOUSLY? YET EVERY OTHER COMPANY (Walmart, Uber postman, Pizza Hut FOUND MY DOOR WITH NO PROBLEMS).
REP ON THE PHONE WAS NO BETTER, SHE COULD NOT FIND MY DELIVERY INSTRUCTIONS AT HER END, I OFFERED TO SCREENSHOT AND EMAIL IT TO HER. LOL SERIOUSLY!
TODAY I KEPT CHECKING ONLINE BECAUSE I KNEW THEIR INCOMPETENCE WOULD EXCEED ANY SUPER DETAILED INSTRUCTION.
SURE ENOUGH IT READ: UNDELIVERABLE EXPECT A REFUND IN 5 DAYS. SERIOUSLY?

SHOCKED AT HOW INCOMPETENT, INEPT, UNRELIABLE, UNPROFESSIONAL THE AMAZON BUNCH IS, IMBECILES!

I DO NOT RECOMMEND THIS COMPANY, HOW THEY STAY IN BUSINESS IS EVEN MORE SHOCKING TO ME.

I've just deleted an order I was going to send as it was well over $35.00 but still added $12.00 for shipping. They claim one item was shipped from another supplier. They seem to use this on a regular basis.

Providing feedback to amazon.ca is as useless as praying for piece in the world, well, at least the latter inspire hopes, amazon doesn't! After many disastrous calls to amazon.ca to correct delivery problems, I wrote to *******@amazon.com hoping to reach upper management. I did! But they are just as useless as their regular customer service people. No wonder the service is terrible; the leaders are! This company is at high risk of collapsing because they are so big that they lost the ability of correcting bad services from customer feedback. And there are no ways to go over customer service leaders; they just block the chain right at their offices! Their attitude is sinking their own company!

If you have charges on your account you didn't make they will not refund your money ever. They will just give you the runaround and make you waste your time for hours calling them. They will lie to you and stall and stall and stall until you give up. Worst customer service ever. They say oh that department isn't reachable. You might as well suck it up cause you are screwed.

I had to receive the order on Sunday. However that was hard job for the driver to just call my cell and say I am at the lobby, instead he said I couldn't reach the customer and that driver was really frustrated us, I contacted Amazon, they said I have to call and deal with the Purolator, "an other frustrating issue". I am still waiting and I don't know where my order gone, I used to buy online for years from Amazon, this is the first time to have difficulty receiving the order.
*******@yahoo.com

Amazon charges $29.99 for a Professional Seller Account, so be careful when you register to sell for your product. It is very unclear explaining how to register for a free seller account and professional account. As long as you post the product listing, they charge you even though you have not used other marketing tools there. The website is not user-friendly and will not explicitly inform you how much they charge and other conditions. They are getting monopolized and would not care about customer services any more. They are trying to help customers as I've experienced before.

Amazon.ca Customer Service people are very polite, but totally inefficient. And it is absolutely impossible to contact their management or director group. All I get from them is promisses that I will get a phone call from management, but it NEVER happens. Terrible shipping services that happened on almost all my orders Bad shop that I wish they go bankrupt.

Their drivers are so bad they returned my packages without giving me an update! Apparently there is an amazon police now too and you have to let a driver in your house to get a package

"BEWARE" AMAZON.CA TRICKS YOU WITH THERE FREE PRIME MEMBERSHIP TRIAL. WHEN YOU TAKE THE FREE TRAIL. THEY SOMEHOW SIGN YOU UP FOR (AMAZON UNLIMITED MUSIC) AND THEY CHARGE YOUR CREDIT CARD. I WAS CHARGED $11.29 FOR MUSIC. I FOUND OUT BECAUSE I ALWAYS CHECK MY PURCHASES. YOU CAN EASILY MISS THIS IF YOU MAKE A LOT OF PURCHASES. TOTAL SCAM I REMOVED MY CREDIT CARD AND WILL NEVER ORDER ANYTHING FROM AMAZON AGAIN.

I am from America, and moved to Canada. Pretty bummed, because in the US, when you order a prime 2 day shipping, it ACTUALLY delivers in 2 days. Amazon Canada sucks and hardly ever delivers when it says that it will. Furthermore, tracking from amazon Canada sucks as well. There's like 15 different options for tracking, but none of them work with the Tracking ID that they *eventually* update your order with. Do not trust Amazon Canada tracking, they will let you down.

Also, I paid for 6 day shipping for an item 9 days ago, and it still has not even shipped. Get your stuff together, Amazon Canada, and start working like the American Version; you can be better than this.

Speakers packed in 1 month out of warranty, inadvertently called amazon US for help, they determined unit was faulty and said they would replace it but transferred me to amazon Canada. No chance policy is it is out of warranty. Offered miserly discount on a new one but it would still cost more than what I paid originally. They suck!

It may not be the fault of amazon.ca, but our carriers in canada SUCKS. They are very unprofessional...
Thats one reason for the bad rating.
Second reason is that Amazon.ca PRIME also sucks.
You dont get faster shipping + amazon.ca music doesnt work on xbox. When Amazon.com music does. Makes no sense.

Be careful shopping on Amazon!
I have lost a lot of money on double charges with customer service no where to be found, or when I do find them I don't have a half hr to stay on hold (mom of 5 expecting a 6th) and I never get the help I'm looking for. Their prices are also getting up there for products that are cheaply made despite the description stating otherwise. I think a lot of the product reviews are from individuals paid to write them.
It's such a shame that companies like this are taking advantage of average people who during a pandemic that limits availability of items in their town, have to shop online. Even their items are mostly sold from China and India
I'm not going to buy from Amazon anymore. Etsy is better and reliable I've never had a problem with them.
Amazon should be boycotted.

Spoke to some lady on the phone she asked me 5 times to verify my email and name to her because Amazon.ca decided to lock me out of my account I spelled my email address and name to her exactly 5 times and she said I didn't spell my email and my name incorrectly to her lmfao ITS MY OWN EMAIL AND MY NAME how do I not know how to spell it? She was rude and she needs to have her ears checked because she seriously can't hear properly. I have spent so much money on this website and in the end to have them treat me this way when I need info about my account?!... never again Amazon.ca

My expectations were not met in both quality of the goods and the service received when buying a Hemoton garden hoe.
As soon as the mailed package arrived, I realised that I had made a mistake. I was expecting a full-size garden hoe but what I had ordered was a small hand tool. My mistake. I didn't even take it out of the package. But I had heard so much about Amazon's amazing return policy that I thought I could put it right. I couldn't. I thought I was buying from Amazon. Turns out I was buying from "an Amazon Seller" named Galayestar in China although the hoe was actually shipped to me from Yuntu Company Limited in Canada. Galayestar would not let me return the hoe. So I reluctantly decided to make the most of things and opened the package to find that my $39 hoe was of a very low quality. The head is loose in the handle. Metal parts are poorly welded and edges have burrs. Wooden parts are rough and poorly made.
I don't know who Galayestar and Yuntu are but it all reflects badly on Amazon.

The item never came. They said it would be late and if it did not come by the new date they would give me a refund?
And now they just hang up?
Horrrible customer service
Aviod this lying company