AllVetMedReviews 177

This company has the worst customer service ever. If your pet can wait almost three weeks to receive a refill for medication my all means use this company. None of the representatives new anything about my orders they put me on hold up to five times every time I called. They don't have certain things in stick when there website says otherwise. They have to first order you meds after you place your order from the manufacturer which takes three to four days. Then they send it to to you which takes another three to four days. Does anyone else see something wrong with this? I recently order from them after a week they called me to tell me they order I placed didnt have actually the same brand of meds as my previous orders so they offered a alternative which I agreed and they TOLD me they would send it out immediately. Well five days later my dog is unwell and sickly waiting for her meds which allow her to digest her food. So as allvetmed.com STARVED MY DOG! I called them and they said my order was never placed and they never called me to change the brand and I was lucky to get my money back when I asked. This place is a joke. They have no regard for there customers or compassion for their pets.

Don't trust the positive reviews. This company employs people with poor communication skills who make promises then break them. I placed an order 2 weeks ago. The next day, I received an email (which copied and displayed all other email addresses who had ordered) saying that I should cancel my order because the product was on back order. The following day I received an email saying that they had found the meds and could ship after all. 10 days passed, then I received an email saying my order had been cancelled because the meds were out of stock. When I followed up, I received a series of obnoxious, unprofessional emails blaming everyone but themselves for the issue. Save yourself the time and energy, and DON'T DO BUSINESS WITH THIS COMPANY!

I think the other reviews are fake. It took a MONTH and numerous phone calls to get my order. This is a great idea, but they are understaffed and have lousy organizational skills. They said my order was sent a week after I paid, but when I checked on my order after waiting THREE weeks, my order wasn't even entered under my account. There was NOTHING there. I called them and they said they were resending my order, but I'm pretty certain they never sent my order the first time. If you look at other review sites, they have a lot of complaints filed against them. Also, if you order, don't use Paypal, use your credit card so you can get a refund if you don't get your items.