AllVetMedReviews 177

It has been 3 weeks since placing my order and I've called twice to find out details of why things have taken so long. The first time I was told it had the same tracking number as another package and that it would arrive within the next day or so. 3 days later I called and found out that it hadn't even shipped yet. I spoke with Angeline and asked to have it expressed shipped, and for the supervisor to call me back and she said they would do their best. It was sent out regular mail, and I didn't get a call from the supervisor, Richard. I can understand unforeseen delays, but negligence isn't acceptable. My cat is sick and really needs the medication. I hope this helps someone.

First ordering experience was good. Second was a mess. Still trying to get a payment issue cleared up, as they charged my card for a shipment I cancelled (and never received either)... I have emailed multiple times only to get NO response... I have called customer service... was on hold for about 20 minutes & then the sweet thing that answered the phone had no clue what she was doing... she told me someone would call me back & I'm still waiting... NEVER ordering from them again... don't recommend you do either... SO FRUSTRATED!

TERRIBLE. Wish I read the reviews because it seems like the same ol' story.

Sep 24th- ordered medication
Sep 24th- credit card charged
Sep 24th- Order faxed over to my vet which was then Faxed over that same day
Oct 10th- still nothing, had emailed with no response
Oct 12th- finally got a response saying there was a delay and shipment was being sent out 24-48 hrs
Oct 13th- asked for Fedex Tracking #. No response
Oct 15th- called and asked for tracking. Person on the phone didn't speak English well, said, " im so sorry that someone told you it was on the way. It's not". When asked if I wanted it to get sent ASAP even though they have zero customer service and nobody ever gave me a straight answer, I was told that they couldn't guarantee delivery. Are you kidding me? Asked for a refund
October 28th- still don't see my refund. This is BULL$#*!

DO NOT order from these people.

From what I have seen you do have a chance of receiving your order but there is only one person staffed here at any given time. Meaning that if you need meds in a timely manner don't buy it here. If they say your getting your meds in 1 week, you need to add 2 or 3 weeks to that, and I am not exaggerating. Don't expect to get any customer service either and don't expect them to remember or find your order #. The great prices here reflect that this is a one person operation and you can't expect one person to process hundreds of orders per day. Don't forget he or she needs at least a days rest per week and sleep between shifts as well as time to eat.

Well this is a broken record and I too should of read the reviews. I placed the order and six days later they hadn't done anything. My vet had already faxed the prescription which they had evidentally lost. Then I had to call my vet to have them contact them AGAIN. Then I was promised my meds would go out 2nd day air and the next day I received a shipping confirmation that they were going out GROUND. I called AGAIN and they said, oh our mistake, we will call and try to change the shipment and call you back. They didn't do anything and didn't call me back. I had to go buy meds for my dog at my vet to get me by and I still haven't received what I ordered over 10 days ago. STAY AWAY FROM THIS PLACE!

Don't order from this company. Same story as everyone else. Ordered my cat's meds on 8/5/13. My credit card was charged $142 shortly thereafter. It's now 8/27; no meds despite emails telling me the product had shipped. Numerous complaints to the company have finally resulted in a new tracking number from UPS Innovations that appears to be real. ETA is 9/3, a month later! We'll see if it arrives and if it's the right medication. The discount is not worth the aggravation or concern that the medicine may be a placebo or outdated.

I wish I had read these reviews before trusting this company to fill my dog's prescription. I after a week and a half and many phone calls all promising shipment that day, even expedited shipment I finally cancelled my order. They lied to me on every phone call. My dog has been needing this medication desperately, the fact that they know an animal could be suffering while waiting for their medication to arrive, and to continue to lie to the owner anyways is beyond my comprehension. I will be placing this review everywhere I can. I sure hope they follow through with my refund or it will only get worse for them!

Strangest collection of reviews. Some 5 stars and they all read like ringers, like they're planted there by the company. And then a bunch of 1-star, several of which wish they could choose zero stars.
My experience is neither of these. I've used the place twice. The prices are excellent. I'd give them 4-5 stars on that. Customer service and timeliness are horrible. Very very difficult to reach. "Processing" takes a very long time. And they use lousy shipping services (UPS handing off to the USPS -- what a terrible idea -- and it arrived 2 days after the estimated arrival date). Overall it nets out 3 stars, but based on the experiences of too many others, I'll not give them another chance.

My complaint is identical to all others who have posted here- they charged me and never sent the product. They also charged me for an order I cancelled, two weeks AFTER I cancelled it! I took the liberty to report this company to the Federal Trade Commission and the STATE OF FLORIDA DEPARTMENT OF BUSINESS AND PROFESSIONAL REGULATION who issues licenses to companies like this. I also reported their pharmacy to the pharmacy board in Florida. I disputed the charges on my credit card and put the complaints in the mail today. Companies like this need to be SHUT DOWN and punished to the extent the law allows! We are only trying to do right by our pets and they are trying to bilk us for money! I included this web site in my complaints so some of you may be contacted regarding your complaints as well.

I did not order from this site even tho they had the best prices I found. I got suspicious when I was reading the page about rx required and I noticed the grammar was all wrong! Then I was looking at reviews of some products and each I checked had at least 1 review with 4 or 5 stars and the reviews all had the same poor grammar! They are obviously fake and written by the company, who don't even seem to be American, which makes me worry that the meds aren't even real but some cheap knockoff! I copied and pasted the address listed into my search engine and a store called Veterinary Mart or something came up for it so I called the number listed and it was disconnected! I also tried calling AllVetMeds.com's phone number and no one would answer after 10 minutes so I hung up. I couldn't remember the site address for that site that lets you check the DNS info about who owns the site and such, so I searched on my search engine if it was legit and found this site and I am NOT surprised about what I have read. I am SO glad I didn't order from them! I am disappointed that they AREN'T legit tho cuz I DO like their prices. I'm sorry for all of you who had these awful experiences, except the ONE person who had no problems (hmmmm...), but thank you all for posting so other people like me don't waste our time, money and efforts! :) The internet is a wonderful thing!

Worst online shopping experience EVER!

05/06/2013 – The order was placed.
05/07/2013 – Credit card charged.
05/19/2013 – Have not received order. I sent customer care email asking where is my order.
05/20/2013 – Customer care replied, "We apologize for the delay we have had with the medication, your order will be shipping in 24-48 hours."
05/22/2013 – Received email stating order has shipped, with a tracking number.
06/11/2013 – Still have not received order. Now the tracking number is invalid. I sent customer care a second email.
06/12/2013 – After not receiving a response to my email, I called *******387, asking where my order was. I was told that the order had been canceled and amount credited. Looking at my credit card statement online I did see the credit on 06/04/2013. I asked why the order was canceled. After 10 minutes on hold, the person could not explain why the order was canceled. The person confirmed that they had no communication from me (email or phone) record of a cancelation request. The person offered to ship the product to me in 2-3 days at no extra charge. I explained to the person that they have two options: 1) Discount my order for the inconvenience and the fact medications were already a month late. -or- 2) Keep the order canceled and I would post reviews of my experience. You guessed it, they choose option 2.

I placed an order from Allvetmed on May 26th. I went online a few days after I ordered and read many bad experiences some people had. I got very, very concerned and called the company. Someone answered my call and put me on hold to check my order. They said they called my vet and my order was processing. I still was very concerned, but received an email two days later with a UPS confirmation number to check. The confirmation number didnt work until the next day. I just received my order in the mail today (June 4th). I received everything I asked for and had no problem whatsoever with this company.