AllVetMedReviews 177

Do not EVER order from this company. I ordered flea/tick medicine on 4/22/13. It is now 5/27/13 and no meds have arrived. I called twice and both times was told it had shipped either the same day or the day before. I emailed and they told me it shipped and gave me a bogus tracking number. They are obviously a fraudulent operation. Reputable companies will tell you the truth if there is a problem with an order, but all this company does is lie. Now my dogs are overdue for their meds and Allvetmed has the prescription, so I can't even get the medicine somewhere else without going back to the vet!

If I could give zero stars, I would. I ordered medication for my aged dog from this company. Two weeks later I called to see where they were. I was told to call on Monday to see if they came in. I called and was told they'd expedite shipping since my dog was out of his medication by this point. The medication still didn't arrive by Friday, so I called again. I was told the EXACT same thing... call on Monday to see if it had come in... to them... not me! Very frustrating, crooked company! Cannot even get a manage or supervisor if you need to speak to one! Worst company I have ever dealt with! My advice... stay away... very far away from this one!

Very frustrating. When I placed my order they charged me twice through paypal. When I alerted Paypal they refunded one of the payments but then AllVetMed kept the second payment and marked my order cancelled. It took about a week and three phone calls to get AllVetMed to repoen the paid order. It took them a day or two to send a fax to my vet. My vet's staff said that they replied their approval within two hours and I believe them but AllVetMed said that they did not receive it until a day and a half later, and that it arrived a half hour after AllVetmed closed for the evening. They promised to ship the next day. Two days later still no shipment, and they claimed it was because they were still awaiting approval from my vet. When I gave them the above story they switched to saying that they had the approval but that by mistake they had not forwarded it to shipping. They promised it would ship the next day. Two days later still no ship. I called, they were out, expecting to receive it 3pm the same day and would ship before the next morning. Next morning, still no ship. I cancelled the order. This was Wednesday. I re-ordered from petmartpharmacy.com who had a low price, free shipping, helpful staff and got the pills to me by Friday.

I placed an order with this company after being warmed by my veterinarian that the company did not have a good reputation. I placed the order on April four and the money was immediately taken from my account. When I contacted the company four days later about the status of my order I was told my veterinarian had never approved the order. When I spoke to my vet she assured me it was approved on April five. Nevertheless she approved it again on April 8. During the next 5 days I was in contact with a company numerous times and each time I told something different. Finally I contacted the Attorney Generals office to report this company's fraudulent activities. My next correspondence to a vet meds was via a copy of the Attorney Generals response. Within 3 days my order was cancelled and the money deposited into my account. During my correspondence with the company the only way I could get through to them on the telephone was by selecting option 3 the veterinarian line. This morning I placed the same order with 1 800 pet meds and 4 hours later had an email from the company saying my order was shipped and a UPS tracking number. I encourage anyone having trouble with this fraudulent company contact there attorney generals office division off fraud. That seems to get some response.

DO NOT ORDER ANYTHING FROM ALLVETMED.COM. Why can't I give them a BIG FAT ZERO! Biggest liars EVER. They take your money and sit on your order. After 2 weeks of emails and promises that they were getting my order ready, I finally cancelled my order and was told I would be reimbursed withing 24 to 48 hours. Of course I did not get my money back. Will have to dispute it with my bank now. TOTAL SHYSTERS! They hang up on you when you call, too! They do not want to even answer the phone there! WOW! Appalling... need to go out of business!

Ordered critical heart medication for my dog. Received email after a few days indicating that order shipped but nothing arrived within a week. Contacted them multiple times but received no responses other than sorry for the delay, no details about status of my order. Finally received order two additional weeks later. Sent them email telling them what I thought of their customer service and as a result they closed my account. Never received a response of any kind. Took about a month to receive the meds.

THIS IS MY EXPERIENCE AND THE EMAIL I WROTE TO THEM:

I am a first time customer so i contacted my vet's office immediately following placing my order on 12/20/12 so they could note my dogs file that I placed an order with your company for my dogs Heart medicine and that your company will be contacting them to to get approval for the three prescriptions ordered prior to being able to fill them.

It is now 12/28/12 and I have neither received, nor heard from your company regarding my order. I tried calling the customer service number *******387 today and after pressing #1 for existing orders was disconnected each of the 5 times I called. I then called the same number and pressed #5 which notes is for after hours pharmacy and was disconnected twice.

After calling and pressing #5 for the third time I finally reached somebody who did not hang up on me. I asked to speak to a supervisor and was connected with Miss Claudia Calon who looked up my order #405 and informed me that my order had been faxed to my vet's office twice for approval and has not received a reply.

MY DOG IS IN ADVANCED HEART FAILURE AND RECEIVING THIS MEDICINE ON TIME, AS YOU KNOW, IS EXTREMELY IMPORTANT! Why wasn't I contacted to let me know that your company was having a hard time getting my order approved?

Please contact me today! I have been waiting to receive my order #405 that was placed on 12/20/12. My dog is in ADVANCED HEART FAILURE and it is extremely important that I receive this medicine immediately as it was ordered over 7 days ago. If i do not hear back from somebody today I am cancelling my order and will post this email on every dog related site to help other dog owners be aware of your customer service.

I WISH I COULD PICK 0 NO STARS!

Do a Google Search and you will see others with same issues...

WARNING! Orders Do Not Ship. If You get through via Phone, they are completely unprofessional and really don't know anything, and actually lie to you. After 2 weeks, 2 emails and 2 Phone calls, I am left with nothing but a sick dog and a wallet thats $100 lighter. Managers who are always "In a meeting" never call back. Thanks for nothing!

Heading over to the BB to file a complaint now...

STAY AWAY!

Ordered my dog's heart 3 medications through them on Nov 11. Received a confirmation via email that my order shipped Nov 12. Waited 2 weeks. Nothing. Called because I could not track order with the directions they emailed to me and was told my order was actually NOT shipped because they were OUT of STOCK. I told them I've made 2 visits to my pet's vet across town to pick up more medication "in the meantime" while I was waiting for my order to arrive and that they should've sent me some type of communication letting me know where my order is. I said I need them to overnight this shipment now because my dog needs her medication and will be out once again on Friday (it was Tues.) They said they I will have it "no later than Friday". Nothing again. Called, was on hold for more than 15 minutes before I was routed to a voice message machine to leave a message. Unbelievable. I checked online to find the order is estimated to come next Wednesday! It's now been over 3 weeks, out over $100, no medication, no response from Allvetmed.com to my voice message or email left. Still waiting... Had to go back to my vet across town again to pick up the 3rd medication. Horrible service. Horrible customer service. Unacceptable.

AVOID ALLVETMED.COM AT ALL COSTS! I wish I could give them 0 stars. This is the worst company I have ever dealt with (and 95% of my purchases are made online)! They flat out LIED to me saying that my order had shipped and even sent me a TOTALLY BOGUS tracking number! When I finally called in to question them I was informed that they didn't even have the product in stock! AVOID THEM AT ALL COSTS!

Not to mention, after I did an additional 2 minutes of searching (literally) I found what I wanted for less and from a reputable company (countrysidepet.com) who also acts as a vendor/supplier for NewEgg.

STAY AWAY, ordered meds for my dog weeks ago. Have been calling to check status, first they said order would ship in one day, called five days later to find out they were out of the meds. Rep said they were coming in today and I would receive a tracking number that night. Called next day and was told they shipped priority but no tracking available. Now a week later I just called and was told they shipped but no tracking number. When I asked for a manager I was told that no manager was available. I logged onto my credit card website to find that I was not charged, when I brought that up, I was told, ok the order has not shipped yet, please wait to get your order. By now my dog is out of her meds and I'm forced to go to my vet and pay alot more. I am going back to my old online ordering company, may be a few bucks more, but they do as they say. STAY AWAY FROM THESE SCAMMERS.

I ordered GlycoFlex II for one of my dogs and Revolution Flea meds for 3 dogs and 1 cat. My order supposedly shipped on Sep. 12, but I have not received it. They charged my card though. When I called about it on Sep. 19 they said USPS lost the package and that they had reshipped my stuff on Sep. 18 with UPS. They were suppose to call me back with a tracking #. Never got a call back so called today (Sep. 20) and they said the package had reshipped this morning, but they could not give me a tracking #. When I pressed for one and told them I really needed the flea meds the operator hung up on me. Called back and got the same person (Diana, operator # 201). I asked her to speak with a manager and she said she was the manager. I said I would prefer a refund at this point she said ok she would cancel my order and give a refund. I asked about the package that she said had already shipped this morning and she said it hadn't shipped yet! I cancelled my credit card and filled a claim just now. This company lies and are a bunch of crooks.

These scam artists took my money, let me wait for two weeks, needing my pets prescription meds. I kept looking for a shipment notice, none came.It is almost impossible to get them to answer the phone, and they DO NOT return calls if you leave voicemail. The long and short are this, I got jerked around for three weeks. I had to order from another company. They WILL NOT refund my money but say they shipped my order the day AFTER I cancelled it. I did not get my money back, I did not get my pets medication. There are hundreds of bad reports online about this company's foul customer service. I too, think the good reports are fake.
The website claims to be accredited by
VETERINARY-VERIFIED INTERNET PHARMACY PRACTICE SITE. They display the logo on their website, but click to verify, and you will find out that Allvetmeds in NOT in the database. I have reported their deception to the board of "vetvipps"